1. All Employee Meetings - December, 19991 BFS--”Count on Us” Where have we come from? Where are we now? What does the future bring?

2. All Employee Meetings - December, 19992

3. 3 The Vision in October, 1994 ]To BE who we SAY we are in BFS. ]How long can we DO more with LESS? ]The people we SERVE are hurting. ]So everyone can REACH their potential. WE NEED TO CHANGE--

4. All Employee Meetings - December, 19994 MISSION--Then and Now Customer Service Is Our Focus. Quality Results Are Our Product. We accomplish this through the innovative use of skills, knowledge, technology, a dynamic team approach, and effective communication. At all times, we strive to create a high quality of work life for our customers and fellow employees built on the cornerstone of ethics, integrity, caring, and respect.

5. All Employee Meetings - December, 19995 Essential Elements Of Change ]Empowerment ]Teams ]Process View ]Trust ]Training ]Communication ]Planning ]Risk

6. All Employee Meetings - December, 19996

7. 7 VISION To Be The Recognized Leader In The Delivery Of Quality, Customer-Driven Fiscal Support Services In Higher Education, While Providing A Positive Work Environment For Our Employees.

8. All Employee Meetings - December, 19998 MISSION Customer Service Is Our Focus. Quality Results Are Our Product. We accomplish this through the innovative use of skills, knowledge, technology, a dynamic team approach, and effective communication. At all times, we strive to create a high quality of work life for our customers and fellow employees built on the cornerstone of ethics, integrity, caring, and respect.

9. All Employee Meetings - December, 19999

10. 10 THE BALANCED SCORECARD Financial Perspective How do we look to resource providers? Customer Perspective How do customers see us? Internal Process Perspective Are we productive and effective? Innovation & Learning Perspective How do our employees feel?

11. All Employee Meetings - December, 199911 THE BALANCED SCORECARD Financial Perspective Are we upholding the public trust? Customer Perspective Are we fair and consistent with our customers? Internal Process Perspective Are our processes controlled? Innovation & Learning Perspective Is honesty and integrity supported? ACCOUNTABILITY & CONTROL

12. All Employee Meetings - December, 199912

13. All Employee Meetings - December, 199913 What Can We Expect? ]Increased customer expectations. ]Rapidly changing technology. ]10,000 more students by 2010. ]450 more faculty by 2010. ]Two more colleges by 2010. ]Funding for administrative support will not keep pace.

14. All Employee Meetings - December, 199914 How Can We Excel in 2010? ]Drive change rather than allowing it to drive us. ]Continuously improve our processes- never be satisfied. ]Take a process view--teamwork. ]Partner with our customers. ]Understand and use technology effectively. ]Improve our effectiveness.

15. All Employee Meetings - December, 199915 How Can We Excel in 2010? BRING ALL OF WHO YOU ARE TO EVERYTHING YOU DO!