1. Graphic Examples Matthew McElwee

2. Thank you for your time I understand these are random slides, and may not make sense out of context. Thank you for understanding

3. 3 4R Model Relationships –Strategic Relationships, employee ownership and information sharing Roles –Selective Recruiting, Cross Utilization and Training Responsibilities –More engaged workforce Results –Competitive Advantage Results Responsibilities Roles Relationships

4. People per mile radius We have separated the number of people that live within the given Area from the proposed location by 1, 3, and 5 mile radius. We have separated the number of people that live within the given Area from the proposed location by 1, 3, and 5 mile radius.

5. Demographics within 5 Miles We have a potential of 20,245 individuals in our target segment group. We have a potential of 20,245 individuals in our target segment group.

6. Altman Z-Score

7. The Z-Score Formula Z = 1.2* X 1 + 1.4 * X 2 + 3.3 * X 3 +.6 * X 4 +.999 * X 5 X 1 = Working Capital / Total assets X 2 = Retained earnings / Total Assets X 3 = Earnings before interest and taxes (EBIT) / Total Assets X 4 = Market value of equity / Book value of Debt (i.e. Liabilities) X 5 = Sales / Total Assets

8. Verizon Wireless Marketing Business 645

9. 9 RPS and Systems Thinking Customers Plan Specialists Operations Managers ProcessesCompany Plans Customer Service Reps (CSR’s) Trainers CRM application Forecasts TrainingTechnology Staffing Monitors

10. 10 Additional Resources Outstanding Organizational Performance Outstanding Management Transformational Performance Measurement Basic Performance Measurement Four Keys to Transforming Performance Measurement

11. 11 Hierarchy of RPS RPS Operations Manager 4 Customer Service Managers 4 teams of 16 Customer Service Representatives

12. 12 RPS Operations Manager 4 Customer Service Managers 4 teams of 16 Customer Service Representatives Ownership!

13. Continuing Education A Study of Clinical Competency Needs for Better Utilization of Education Funds for Rehabilitation Professionals in a Transitional Care Facility

14. How the “System” works

15. Implementation Communication & Reporting Processes & Procedures Production & Efficiency Performance Measurement Land Use & CRP

16. Graphic Examples Matthew McElwee