1. Program Review 2001 – 2008 Christie Mathews Viviane Ephraimson-Abt Hosam Ahmad Louie Sanchez Ihsan Abbud Apartment Life

2. Apartment Life as it is today has evolved from some very humble beginnings of Quonset huts. Originally called Married Student Housing, Apartment Life was created to serve the needs of Veteran’s and their families Veteran’s Village 1945 – 1962 Lory Faculty Apartments 1950 – Present Aggie Village 1961 – Present University Village 1968 – Present Palmer House 1967 – 1989 International House 1994 – Present

3. Single Graduate Students Single Undergraduates 23 years of age or older 72 Apartments 1-bedroom units 2-bedroom shared units 108 Bed Spaces  Identified for redevelopment in May, 2012

4. Single Graduate Students Single Undergraduates 23 years of age or older 118 Apartments 1-bedroom units 2-bedroom shared units 193 Bed Spaces

5. Family Housing 288 Apartments 2-bedroom units

6. Family & Single Undergraduate Students 430 Apartments Family – 2 & 3 bedroom units Single undergraduates 2-bedroom shared units

7. The Apartment Life Program is an integral part of the educational mission and student support services of Colorado State University. Apartment Life serves a nontraditional and culturally diverse student population. This includes student families, single graduate students, single nontraditional students, faculty and staff. This residential program provides a living and learning environment that is conducive to academic success, personal, social, cultural, and educational growth, group and family development, community involvement and ownership of, and commitment to diversity. Apartment Life recognizes the importance of providing a clean, safe, well-managed and reasonably priced facility. In part, the above is accomplished by building a unique community where residents develop a sense of belonging, personal ownership and involvement. Staff provides a wide variety of programs and services to meet the needs of our diverse resident population.

8. Apartment Life creates a living-learning community founded on the strength of our differences, interests, and common goals. Our vision is to impact each member of the Apartment Life community, fostering interaction, understanding, and appreciation among people of all backgrounds. Through this positive experience with our residents, we can ultimately influence the University, Fort Collins, and the world.

9. Assignments and Billing Month-to-Month and Academic Year Leasing models Area/Village Offices Live-in Staff Educational and Social Programs Partnership with Operations Management Custodial and Maintenance Laundry Facilities Furniture Options

10. Who Lives with us Couples/Partners with and without Children Single Parents Single Graduate Students Non-traditional Undergraduate Students Traditional age Undergraduate Students who have completed Res Life live-in requirement (ICC) Post Doctoral and Visiting Scholars Faculty & Staff as space is available No longer placing Faculty/Staff due to limited availability

11. Intercultural Connections Community Developed in 2004 at University Village Living & Learning opportunity for undergraduate student interested in living in a multicultural, multigenerational community with couples, families and single students from around the world. Has grown from 45 students in year one to more than 180 students in 2008 With International Strategic Partners has now grown to more than 250 students annually.

16. Major implications during the period of the review include: The impact of 9/11 on Colorado State University, current and future students and their families, international students and domestic students alike.

19. Major implications during the period of the review include: Change in departmental leadership Assessment of needs and focus 1) programmatic –more than 1000 programs per year 2) business operations

20. Major implications during the period of the review include: Electronic format for Review Site Visit Option to Kansas State University in Manhattan, Kansas

21. EBI and other feedback tell us: Community building & programming Commitment to diversity needs and education Safety and security Customer First focus for all staff members Collaboration with International Programs and the Fort Collins International Center remains strong and mutually satisfying to the goals of each organization Fostering residents’ opportunity to make meaning out of their living experience in a global community Commitment to live-in staff to develop a spirit of team and community that residents embrace EBI Overall Program Effectiveness

22. Intercultural Connections Community is valued and growing

23. EBI Overall Program Effectiveness defined by: Question 69 – Overall Satisfaction with apartment living experience? Question 70 – To what extent did your apartment experience fulfill your expectations? Question 71 – Comparing cost to quality, rate the overall value of the apartment experience Question 72 – How inclined are you to recommend living in campus apartments to a good friend?

27. Staff Training Safety and security Central Back-up Manager Helping Skills Mental Health advocacy and helping skills Cross-Cultural communication Staff /Work Environment/Financial Campus Community program support Competitive rental rate structure Committed to professional and personal development Supportive of work space needs

28. Programs & Services High apartment turnover Occupancy numbers Mobile student population Single Student Programming Space Aging buildings Office procedures keeping up with the residents’ technological needs Bedbugs

31. Aging facilities that require ongoing financial investment. Technology-Internet speed & access, Wireless, Cable High ratio of student live-in and hourly staff to full time staff present particular challenges in the areas of student support, effectiveness and efficiencies and staff training. Apartment Life staff is currently made up of: 9 fulltime State-Classified and Professional staff 7 Graduate Assistantships and more than 30 live-in and hourly student staff positions.

32. Meet the needs of today’s resident through investment in additional apartment amenities Wireless internet access In-unit washer/dryer Dishwashers Air Conditioning Satellite international channels Individual heat controls in all units

33. Continued investment in Sustainability projects Replacement of single pane windows (UV 1500) Replacement of all halogen and inefficient lighting (I-House Lobby/Community Center) Develop composting options Reduce the use of paper using more electronic processes Develop more sustainable practices in programming through elimination of disposable dish ware

34. Develop additional programming space for single graduate students and international students use at IHouse and Lory Apartments Continued focus on developmental, educational, cultural and social needs/success of residents in collaboration with divisional resources/partners. Focus on retention and graduation rates of residents and collect data. Develop leasing model to address increasing turnover/student mobility Partner with International Programs to look at graduation rates of international students Hire additional staff to focus on office processes and continuity of services Develop electronic assignment, check in and check out processes Develop wireless access throughout apartment communities Partner with Operations Management to develop resident focused solutions to ongoing resident issues including cleaning and pest control. With Residence Life evaluate upper class undergraduate on campus housing options