1. IT Development Programme E-GOVERNMENT ROUNDTABLE Brussels, 28 November 2001 Modernising Employment Service Programme Tom Gawn

2. IT Development Programme TOM GAWN Employment Service Project Manager Internet Job Bank Project

3. IT Development Programme The British public employment service Runs the Jobcentres Jobs service for working age adults Helps employers fill job vacancies Part of Department for Work & Pensions Will be Jobcentre Plus from 1 April 2002 Who are we?

4. IT Development Programme Some Key Facts 1,100 Jobcentres 35,000 staff 3 million jobseeker registrations a year Around 400-500,000 vacancies any day 12,000 new jobs each day 92,000 people matched to jobs each day 1.3 million vacancies filled last year

5. IT Development Programme Modernising Employment Service Modernising Government Report - 1999 A major Programme - £400m over 4 years To upgrade ES systems Create efficiencies Increase public access Meet ministerial targets for 2001 and 2002

6. IT Development Programme Where we were - 1998 Access to jobs only via Jobcentres IT systems ageing 6 separate regional databases No call centres Job cards on boards Kiosk pilots in 12 Jobcentres Partnership contract with EDS, August 1998

7. IT Development Programme Kiosks in 2 Jobcentres - 1996 Kiosks 10 more Jobcentres - 1998 Employment Service Direct for Jobseekers - January 1999 Employer Call Centre - April 1999 New website with 10,000 Jobs - April 1999 Public Access Pilots

8. IT Development Programme Modernisation Programme: Projects from November 1999 Infrastructure Single database Labour Market System Internet Job Bank 24 x 7 Jobpoint Kiosks Employer Call Centres

9. IT Development Programme During Year 2000 New NT 4 platform 35,000 new PCs by 17 November 1,100 Jobcentres by 17 November 1,100 N new NT servers; 4,000 new printers New Wide Area Network - routers, cables World record - 10,258 PCs in 4 week period Infrastructure Project

10. IT Development Programme 6 Geographically based databases Ingres based Migrated to 1 single Oracle database - 2000 7.5m client records, 1m employer records 20-30,000 simultaneous Users 320 transactions per second World record for largest database migration of its kind Single Database Project

11. IT Development Programme Labour Market System Project The core ES system - about 6 years’ old Holds all records of clients, jobs, employers Feeds Management Information systems Based on cut down Windows 3.11 system Made for ES Frequent policy changes = change requests Major Revisions in year 2000

12. IT Development Programme Jobs on Internet On a new ES website www/employmentservice.gov.uk Jobs on Kiosks Accessible on Jobcentre PCs Access via Worktrain website Internet Job Bank Project

13. IT Development Programme Internet Job Bank Content Single Database of all ES Vacancies & EURES, private employment agency jobs Bulk transfer of jobs from EURES & Agencies New search & match system - Netherlands Includes ES Opportunities

14. IT Development Programme Business Requirements Better customer service Better vacancy/opportunity search Internet/Kiosk based applications Graphical based searching Post Code searches Europe wide vacancy search Effective & efficient system

15. IT Development Programme Technical Solution SubmissionsEmployer Job Bank New LMS database Bulk Transfer (EURES, Agencies) ES Web Site Learning & Work Bank WWW Internet Users Kiosk Application ES Network Job Centre Application

16. IT Development Programme Technical Solution Vacancy Matching - Elise Offered: Skills, Experience, Qualifications, etc. Demanded: Skills, Experience, Qualifications, etc. CLIENTVACANCY Demanded: Hours, Job Type, Training, etc. Offered: Hours, Job Type, Training, etc. Why? “fuzzy” search patterns client to vacancy (vice-versa) Benefits reduce hit on LMS database improved search response better results for clients

17. IT Development Programme Technical Solution Geographical Information System - EDS Target areas to work in Little postal knowledge required Encourage wider searching

18. IT Development Programme

23. Jobpoint Project 9,000 touch screen kiosks - Jobpoints World record for largest network All Jobcentres to replace display boards Quicker up-to-date display of vacancies Better selection, User friendly, efficient 6,790 Jobpoints in 760 Jobcentres - 17 Nov All 9,000 installed by Feb 2002

24. IT Development Programme Before…

25. IT Development Programme …After

26. IT Development Programme

31. Employer Direct Project To help employers to notify vacancies Single national telephone number 11 regional call centres 24 hour access via email, fax Employer service and follow up for results Improved sustainability

32. IT Development Programme Gains for ES Faster vacancy display & up-to-date Better selection More performance results Efficiency savings Better customer service Met ministerial targets

33. IT Development Programme Lessons learned Not just an IT issue but a Business issue Have a clear Business Vision - benefits etc Involve Senior Management and Users Break big Programmes into smaller Projects Manage jointly: –IT & Business Managers –Joint IT/Business Project Teams

34. IT Development Programme 2001 and Beyond All delivered 2001 Kiosks in Supermarkets, Prisons etc Internet Access in Jobcentres CV Bank to match people to jobs Employer direct input of vacancies Employer search of CV Bank New inter-active functionality

35. IT Development Programme Jobcentre Plus New organisation 1 April 2002 - Jobcentres Part of Department for Work and Pensions Merges employment and social security One stop access for benefits and jobs Different IT systems New website - www.jobcentreplus.gov.uk New customers/new targets/new services

36. IT Development Programme

37. E-GOVERNMENT ROUNDTABLE Brussels, 28 November 2001 Modernising Employment Service Programme Tom Gawn