1. Vignette Corporation ©2007 ‘Life after Optical’ David Redman Principal Sales Engineer

2. Vignette Corporation ©2007 2 Agenda Vignette & Optical Storage Storage requirements facing today’s Businesses Vignette Corporate Enterprise Archive Vignette & HP Legacy & Vignette IDM Migration Options Conclusion

3. Vignette Corporation ©2007 3 Back in History When we first implemented corporate archives:  UNIX was the only ‘real’ operating system  Windows O/S did not exist  Specialist graphics cards were required  Server disks of 512MB were expensive and rare  Optical storage was the only option

4. Vignette Corporation ©2007 4 Vignette and HP Optical Storage

5. Vignette Corporation ©2007 5 Magnetic Disk Storage Capacity Comparison

6. Vignette Corporation ©2007 6 Optical Challenges  Reliability  Performance  Scalability  Sequential writes  Physical drives  Single arm  Server room space  Administration  Cost of media  Migration to latest format  Disaster Recovery & Backup  Data Deletion

7. Vignette Corporation ©2007 7 The Rising Importance of Enterprise Content Management  The explosion of unstructured data is one of the biggest challenges facing business today.  The quantities of documents, images, email, Web content, audio and video are all growing at an astonishing rate.  Within corporations, unstructured data currently accounts for 80 percent of a company's overall data, and the amount of unstructured data in a company is doubling every two years.

8. Vignette Corporation ©2007 8 Web Content Reports, Statements Fax Office Documents eMail IDM / VRD Repository Images Video Paper Records Forms E-Forms Collaboration Sessions Chat Photos Vignette Imaging and Workflow: It’s not just about paper anymore…

9. Vignette Corporation ©2007 9 Unstructured Content Explosion

10. Vignette Corporation ©2007 10 Today’s business storage requirements Availability of business knowledge  Infrastructure resilience  Usability & Accessibility of information  Performance & scalability Regulatory Compliance  Data Protection Act / FSA / MiFID  Records Management Influence  Desktop Integration  Legal Holds  Disposition  Export

11. Vignette Corporation ©2007 11 Today’s business storage requirements (cont’d) Information Architecture  Single Source of Truth  Centralise not Silo  Life Cycle Management Application Architecture  Configure NOT Build  Open Standards  SOA / Web Services  BPM  Messaging / Integration & Case Management

12. Vignette Corporation ©2007 12 The Enterprise Challenges Information Delivery Capabilities:  Personalize  Contextualize  Application  Fulfillment  Collaborate Information Demand Chain Information Management Capabilities:  Capture  Manage & Produce  Publish  Retention  Disposition Information Supply Chain

13. Vignette Corporation ©2007 13 ‘Corporate Enterprise Archive’ Services Business Process Management Enterprise Content Management Interfaces Roles/Group Based Security Library Services AuditingReporting Repository Portal & Web Applications Employee IntranetSelf-Service Extranets Public Internet CaptureSearch Retrieval & Format Case Management Document Management Records Management Repository Storage (RDBMS) Integration Services Identity Services LDAP, Single Sign-On Archival Storage Developer Services Retention ManagementNotification Services

14. Vignette Corporation ©2007 14 Southern Pacific Mortgage Ltd About Southern Pacific Mortgage Ltd (SPML) A subsidiary of Lehman Brothers, SPML was established in 1996 to supply mortgage services through specialist vendors. Operating from offices in Kensington and High Wycombe, SPML employ 400 people within the UK. SPML is one of twelve organisations to hold the Financial Advisers 5 Star Service Award. Challenges To update existing business processes to enable all customer records to be held and processed electronically. SPML had to meet with UK regulation requirements set by the FSA, which demand that mortgage lenders retain records of all customer history, from start to finish of the relationship. To provide all staff with immediate access to required documents, removing the need for costly off-site storage of paper based materials. The introduction of an audit trail for all supporting paper documents and internal process, eliminating the need for time consuming manual administration procedures. Solution After a detailed review of their processes and Vignette’s product offering, SPML engaged with Vignette in 2002. Combined with a proven history in the mortgage sector, Vignette’s flexibility and commitment to the project fulfilled all initial project requirements, whilst displaying the functionality to expand with the organisations needs. Results Since introducing Vignette IDM, SPML has increased customer service levels by 40%. This number is expected to increase further during the next year as SPML benefit from increased efficiencies. Vignette IDM enables additional volume of loans to be processed at no extra cost. All customer files are now managed electronically, enabling staff to immediately find all the information pertaining the loan and effectively respond to customer queries. SPML is able to meet the requirements set by the FSA, both now and into the future. There are future plans for the creation of enhanced customer self service functionality feature, including the introduction of direct debit services.

15. Vignette Corporation ©2007 15 ACE International Insurance ACE Insurance provides its 9000 employees across 50 countries with instant access to policy holders’ insurance accounts. The company’s automated system has reduced policy processing times dramatically. Currently over 8 million documents are in the system saving the company over 20% on floor space alone. ACE has seen a drastic increase in the number of policies written and an increase of 185% in revenue with no additional cost.

16. Vignette Corporation ©2007 16 Transforming Customer No-Service Stroud & Swindon Building Society in the UK specializes in loan processing. The helpline went from double digit abandonment to 85% first time resolution rates with faster access to documents. Stroud & Swindon Building Society in the UK specializes in loan processing. The helpline went from double digit abandonment to 85% first time resolution rates with faster access to documents. Filed paper was reduced from 4,000 to <50 per month freeing up space and increasing productivity by 20%. A quieter, calmer environment imaged over 1.8 million documents in 27 months.

17. Vignette Corporation ©2007 17 Student Loans Company Limited The Student Loan Company is the sole issuer of student loans in the UK with a loan book totaling over $1.7 Billion. 600,000 loans are issued annually to a customer base of 1.8 Million in the UK. The 800 staff members at the 2 different locations are able to track and prioritize cases, automatically able to retrieve data, and return customer documents without additional staff needed.

18. Vignette Corporation ©2007 18 Vignette & HP Integration - FSE Web Services Vignette/HP Compliant Information Desktop Vignette Archive Vignette Portal WSRP SOAP + WS-Security HP FSE NAS Rendering Services Document Capture Business Applications Retention Management Imaging / Case Management / Search / E-Mail Archiving LOB Applications

19. Vignette Corporation ©2007 19 Vignette & HP Integration - RISS IDM Web Services Vignette/HP Compliant Information Desktop Vignette Archive Vignette Portal WSRP SOAP + WS-Security HP RISS Web Services Storage Manager Rendering Services Document Capture E-Mail Capture Retention Management Imaging / Case Management / Search / E-Mail Archiving

20. Vignette Corporation ©2007 20 Vignette IDM Integration - RISS Win32 Client Vignette Integrated Document Manager Repository Cache Document Enabled Line Of Business Applications HP RISS Storage Manager Document Capture E-Mail Capture Browser ClientActiveXCitrixWeb Services

21. Vignette Corporation ©2007 21 Migration from Legacy Document Management File System Emulation Legacy Document Management System LAN/WAN Meta Data Content Vignette LAN/WAN HP ILM (RISS / FSE) Meta Data

22. Vignette Corporation ©2007 22 Option 1: Replacement File System Emulation Legacy Document Management System LAN/WAN Meta Data Content Vignette LAN/WAN HP ILM (RISS / FSE) Meta Data exportimport Temp Area

23. Vignette Corporation ©2007 23 Option 2: Embrace & Expand File System Emulation Legacy Document Management System Content Vignette LAN/WAN HP ILM (RISS / FSE) Meta Data Legacy Link Legacy system becomes read-only Documents retrieved on demand Background migration of archive subset Controlled legacy system decommission

24. Vignette Corporation ©2007 24 Health South  HealthSouth currently generates over 14 million patient records and 7 million corporate records each year that are managed within over 100 different imaging systems and/or paper only storage at multiple locations without any consistent business rules applied.  The Vignette IDM solution will provide HealthSouth with an Enterprise solution that allows for central repository as a single point of truth with patient and corporate records. HealthSouth will also be using IDM within all departments at headquarters such as; compliance, security, accounts payable, legal, human resources, etc.

25. Vignette Corporation ©2007 25 Vignette IDM Migration Vignette IDM LAN/WAN Meta Data Content Cache / FSE RISS Storage Manager HP Jukebox Manager Controlled Migration Jukebox becomes read-only Capture to RISS / FSE No change to Meta Data HP RISS

26. Vignette Corporation ©2007 26 Optical Challenges Magnetic Benefits Reliability Performance Scalability Sequential writes Physical drives Single arm Server room space Administration Cost of media Migration to latest format Disaster Recovery & Backup Data Deletion/Management

27. Vignette Corporation ©2007 27 Vignette & HP Summary Global Partnership Standards based solutions –Hardware –Applications –Operating Systems Proven Track Record Certified integrations Single platform for Document Management and Enterprise Content Management Simple migration strategy

28. Vignette Corporation ©2007