2. 1 Facoltà di Economia Corso di Laurea in Economia e Gestione Aziendale Corso di Laurea in Economia e Finanza Pre-Corso Lingua Inglese Business English prof.ssa Luisanna Fodde a.a. 2003/2004

3. COMPANY DOCUMENTS Invoice An invoice is a claim for payment. It is a document sent by the seller to the buyer requesting that the goods sold - should be paid – within a certain period of time (30/60/90 days..) A detailed list of goods sent or services rendered, with an account of all costs; (also) The goods or services included in an invoice.

4. COMPANY DOCUMENTS

5. Business English 5. Company documents Invoice DEFINITION A detailed list of goods sent or services rendered, with an account of all costs; The goods or services included in an invoice.

6. Business English 5. Company documents MEMO Abbreviated form A written proposal or reminder [Syn:memorandum, memoranda]memorandum memoranda

7. Business English 5. Company documents MEMO A message, a letter, any written, informal document used to remind colleagues about something: an event, a meeting, an important appointment.

8. Business English 5. Company documents E-MAILStructure

9. Business English 5. Company documents E-MAIL Abbr. for electronic mail A system by which people can send written messages to each other using their computers. The message is sent along telephone wires to the other person’s computer. E-mails are short, usually informal messages “We thought you would like to know that the following item has been sent to you” “Dear Luisanna What is your proposal #?, and we will look it up for you. Regards SS15” Sometimes the letter format is followed, but not always

10. Business English 5. Company documents LETTERS (SNAIL MAIL) Used to communicate with people from other companies. More formal than other type of correspondence SLOWNESS MORE APPROPRIATE for formal introduction to companies, thank-you letters, confirmation of contracts FIXED EXPRESSIONS (i.e. I look forward to hearing from you soon) BLOCK LAYOUT (no indented paragraphs) INITIALS IN ADDRESS LINE LETTERS BEGINNING WITH “Dear Mr. Jenkins”, should end with “Yours sincerely” or “Yours truly” (US) LETTERS BEGINNING WITH “Dear Sir/Madam/Sirs”, should end with “Yours faithfully”

11. Our ref Your refCompany LOGO Company address Tel. FAX, e-mail nos. NAME OF ADDRESSEE (with initials) POSITION Company’s name and addressDate (May 2, 2003) Dear Mr/Ms X (no initials) Subject line (Order No. PQ 733) INTRODUCTORY PARAGRAPH REFERRING TO LAST COMMUNICATION OR INTRODUCING SELF OR COMPANY, REASON FOR WRITING Main body of letter, divided into paragraphs POLITE ENDING (I look forward to hearing from you soon) Yours sincerely, SIGNATURE FULL NAME TYPED OUT POSITIONCopies to: cc M. TYLER Enc (if there are any enclosures)

13. Business English 5. Company documents FAXES Good means of communication in modern business. SPEEDY, CONVENIENT, FLEXIBLE AS FAST AS TELEPHONE CALLS, MORE CONVENIENT THAN E-MAIL (BUT MORE EXPENSIVE). A4 PAPER, USED BY COMPANIES WITH NO COMPUTERS OR INTERNET CONNECTIONS ADDRESSES NOT WRITTEN IN FULL EACH PAGE IS NUMBERED SENDERS’ AND RECEIVERS’ TELEPHONE NOs NECESSARY FAX SENT THROUGH FAX MACHINES MUST INCLUDE A SIGNATURE SIGNATURE NOT NEEDED FOR FAXES SENT BY MODEM HANDWRITTEN FAXES MAY BE POSSIBLE DEPENDING ON THE SITUATION

14. FAX MESSAGECompany LOGO Company address (FROM:_________)Tel. FAX, e-mail nos. TO:NAME OF ADDRESSEE TO: NAME OF ADDRESSEEPOSITION Company’s name and addressDate (May 2, 2003) TEL AND FAX nos Page 1 of 1 (2,3,ecc.) Subject line (Order No. PQ 733) INTRODUCTORY PARAGRAPH REFERRING TO LAST COMMUNICATION OR INTRODUCING SELF OR COMPANY, REASON FOR WRITING Main body of fax, divided into paragraphs POLITE ENDING (I look forward to hearing from you soon) Yours sincerely, SIGNATURE FULL NAME TYPED OUT POSITION