1. © 2007, Educational Institute Chapter 9 Team Building Supervision in the Hospitality Industry Fourth Edition (250T or 250)

2. © 2007, Educational Institute 1 Competencies for Team Building 1.Define a work team and distinguish work teams from work groups. 2.Describe types of work teams and identify essential building blocks for an effective work team. 3.Explain the stages of team development. 4.Describe issues supervisors should be aware of as they assume the role of team leader. 5.Summarize special work team concerns and discuss the future of work teams.

3. © 2007, Educational Institute 2 Types of Work Teams Simple Relay Integrated Problem-solving

4. © 2007, Educational Institute 3 Stages of Team Development Forming Storming Norming Performing

5. © 2007, Educational Institute 4 Special Supervisory Concerns The "No Power" Fallacy Supervisors As Role Models Interpersonal Skills "Keep Hope Alive"

6. © 2007, Educational Institute 5 Special Work Team Concerns Social loafing Teams that never jell