1. Management Professor Myles Bassell

2. Agenda 1.What is management? 2.Diversity in the workplace 3.Planning 4.Organizing 5.Leading 6.Controlling 7.Summary

3. Managerial Functions 1.Planning 2.Organizing 3.Leading 4.Controlling

4. What is Management? Management is 1- the planning, organizing, leading, and controlling of resources effectively and efficiently to achieve a goal. Effectiveness – the degree to which goals are being achieved Efficiency – the measure of how well resources are being used to achieve goals 2- getting work done through others

5. Diversity in the Workplace Treat everyone the same. Treat everyone fairly, but manage everyone differently. Must not let stereotypes influence managerial decisions. Procedural Justice – ability to accurately measure performance Distributive Justice – rewards are distributed fairly and based on performance

6. Planning Types of Plans 1- corporate 2- business 3- functional SWOT Analysis ( S trengths, W eaknesses, O pportunities, T hreats) Porter’s 5 Forces Model 1)Level of Rivalry 2)Threat of new entrants 3)Supplier power 4)Buyer power 5)Threat of Substitutes

7. Organizing Types of Structures 1- product 2- geographic 3- market 4- functional Job design – dividing tasks into specific jobs Job enlargement – more tasks at same level of responsibility and complexity Job enrichment - more tasks at a higher level of responsibility and complexity Job Characteristics that achieve Job Satisfaction 1.Skill variety 2.Task Identity 3.Task Significance 4.Autonomy 5.Feedback

8. Leading 5 Sources of Power 1- Legitimate 2- Reward 3- Coercive 4- Expert 5- Referrent Motivation: Expectancy Theory 1.Expectancy 2.Instrumentality 3.Valence Intrinsic Motivation Extrinsic Motivation

9. Controlling Financial Measure of Performance 1- Profit Ratios 2- Liquidity Ratios 3- Leverage Ratios 4- Activity Ratios Operating Measures 1- Expenses 2- Revenues 3- Profit

10. Decision Making Types of Decisions 1- Programmed 2- Non-programmed Decision Making Process 1- Recognize Need for Decision 2- Identify Alternatives or Solutions 3- Evaluate Alternatives Legal Ethical Feasible Practical 4- Select an Alternative 5- Implement 6- Track Results

11. Summary Management is planning, organizing, leading, and controlling of resources to achieve a goal. Our greatest managerial challenge is to get work done through others.

12. Management Professor Myles Bassell (615) 400 5390 mbassell@brooklyn.cuny.edu myspace.com/123teep