1. Human Relations Motivation

2. Motivation Is an internal or external stimulus that arouses enthusiasm and persistence in pursuit of a certain course of action or goal. Is an internal or external stimulus that arouses enthusiasm and persistence in pursuit of a certain course of action or goal. Human Relations

3. Would you go get a dollar? There is a dollar bill under someone’s chair in this room. Human Relations

4. Would you go get a dollar? If right now it was under a rock at the top of Mt. Rainier? How about if it was inserted in the book Contemporary Algebra in the school library? If right now it was under a rock at the top of Mt. Rainier? How about if it was inserted in the book Contemporary Algebra in the school library? Human Relations

5. Would you go get a million dollars? If right now it was under a rock at the top of Mt. Rainier? Human Relations

6. Need A Model of Motivation Tension Action Relief

7. Another Model of Motivation NEED- Creates desire to fulfill need. BEHAVIOR- Taking action to fulfill needs. REWARDS- Satisfy needs. FEEDBACK-Reward informs person whether behavior was appropriate and should be used again. (Was it worth it to go to the top of Mt. Rainier for a dollar?) Human Relations

8. Wants and Needs A “want” is a wish for. A “need” is more urgent. A “want” is a wish for. A “need” is more urgent. Human Relations

9. Needs  Primary Need – basic needs required for life.  Secondary Need --psychological; unique.  Primary Need – basic needs required for life.  Secondary Need --psychological; unique. Human Relations

10. Wants and Needs Does a “want” ever become a “need”? Human Relations

11. Maslow’s Hierarchy of Needs Theory Physiological Needs most basic human physical needs Safety/Security Needs safe and secure physical and emotional environment Social Needs desire to be accepted by one’s peers Esteem Needs desire for a positive self-image and to receive attention Self-Actualization Needs represent the need for self-fulfillment

12. Herzberg’s Two-Factor Theory Area of Satisfaction Area of Dissatisfaction Motivators influence level of satisfaction. Hygiene factors influence level of dissatisfaction. Motivators Hygiene Factors Achievement Recognition Responsibility Work itself Personal growth Working conditions Pay and security Company policies Supervisors Interpersonal relationships

13. Acquired Needs Theory Need for Achievement desire to accomplish something difficult, master complex tasks, and surpass others Need for Affiliation desire to form close personal relationships, avoid conflict, and establish warm friendships Need for Power desire to influence or control others

14. Process Theory Vroom’s Expectancy Theory  motivation depends on individuals’ expectations about their ability to perform tasks and receive desired rewards.  concerned not with identifying types of needs but with the thinking process that individuals use to achieve rewards.  based on the effort, performance, and desirability of outcomes. Vroom’s Expectancy Theory  motivation depends on individuals’ expectations about their ability to perform tasks and receive desired rewards.  concerned not with identifying types of needs but with the thinking process that individuals use to achieve rewards.  based on the effort, performance, and desirability of outcomes. A group of theories that explain how people select behaviors with which to meet their needs and determine whether their choices were successful.

15. New Methods of Motivation Unconventional and cost-effective rewardsUnconventional and cost-effective rewards TechnologyTechnology FlexibilityFlexibility TrainingTraining Attention and recognitionAttention and recognition Human Relations

16. Basic Motivation Model Need Frustration Positive Behavior Negative Behavior NonfulfillmentFulfillment

17. Application of Motivation Theories Consider alternative ways to fulfill needs and wants.Consider alternative ways to fulfill needs and wants. Avoid negative behaviors that can limit future opportunities.Avoid negative behaviors that can limit future opportunities. Consider which behaviors might benefit you in the long run.Consider which behaviors might benefit you in the long run.

18. Motivational Source Fields Outside Forces Inside Forces Early Forces HIGH SOURCES OF FOLLOWER MOTIVATION DEGREE OF POSSIBLE LEADER INFLUENCE MEDIUM LOW

19. Sell; don’t tell.Sell; don’t tell. Let your followers make their own decisions.Let your followers make their own decisions. Delegate; don’t dump.Delegate; don’t dump. Set goals with your followers.Set goals with your followers. Listen to your followers and let them know you are listening.Listen to your followers and let them know you are listening. Follow through.Follow through. Don’t change course midstream.Don’t change course midstream. Build in a monitoring system.Build in a monitoring system. Give criticism gracefully.Give criticism gracefully. Have a plan for employees’ future.Have a plan for employees’ future. Avoid hasty judgments about work style.Avoid hasty judgments about work style. Use rewards and incentives.Use rewards and incentives. Encourage camaraderie and friendship.Encourage camaraderie and friendship. Methods for Enhancing Motivation

20. Motivating Generations TraditionalistsTraditionalists Baby boomersBaby boomers Generation XGeneration X Generation YGeneration Y Human Relations

21. New Methods for Motivating Workers Education and trainingEducation and training Job enrichment and job expansionJob enrichment and job expansion Choices, freedom, and flexibilityChoices, freedom, and flexibility Encouragement and praiseEncouragement and praise Leisure timeLeisure time

22.  From our friends?  From Parents?  Teachers?  Bosses?  Employees?  From our friends?  From Parents?  Teachers?  Bosses?  Employees? Human Relations How can we use Motivation Theory to get what we want?

23.  Catch people “doing something right”  The One Minute Praising (Waytogo!)  Peer Recognition (High five program)  Empowerment  Participatory Management  Team building  Catch people “doing something right”  The One Minute Praising (Waytogo!)  Peer Recognition (High five program)  Empowerment  Participatory Management  Team building Human Relations More thoughts on Motivation in Business

24. Solving Problems and Making Decisions Human Relations Next: