1. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Professor: Harland E. Hodges, Ph.D. Office:Beatty Center 323 Website:www.cofc.edu/~hodgeshwww.cofc.edu/~hodgesh E-mail: hodgesh@cofc.eduhodgesh@cofc.edu Operations Management DSCI 304 Office Hours: MW By Appointment 1:00 – 2:00 and 4:40 – 5:30 Thurs 3:00 – 4:00

2. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 School Learning Goals COMMUNICATION SKILLS: Students will demonstrate the ability, via both written and spoken word, to effectively present, critique, and defend ideas in a cogent, persuasive manner. QUANTITATIVE FLUENCY: Students will demonstrate competency in logical reasoning and data analysis skills. GLOBAL AND CIVIC RESPONSIBILITY: Students will be able to identify and define social, ethical, environmental and economic challenges at local, national and international levels. Students will also be able to integrate knowledge and skills in addressing these issues. INTELLECTUAL INNOVATION AND CREATIVITY: Students will be able to demonstrate their resourcefulness and originality in addressing extemporaneous problems. SYNTHESIS: Students will demonstrate the ability to integrate knowledge from multiple disciplines incorporating learning from both classroom and non-classroom settings in the completion of complex and comprehensive tasks.

3. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 This course will address planning and control of production and service operations with emphasis on demand forecasting, design of production systems, aggregate planning, inventory management, and quality assurance. Additional topics will include just-in-time production, cellular manufacturing, flexible manufacturing systems, robotics, computer aided design, and quality circles. Students will use appropriate computer software ( EXCEL ) to gain experience with decision techniques. Course Catalog Description

4. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Required Text Operations Management, William J. Stevenson, 12 th Edition

5. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 MATH 105 or MATH 231 MATH 104 or MATH 216 DSCI 232 MGMT 301 A working knowledge of the following concepts:. EXCEL. Descriptive statistics. Probability analysis. Binomial probability distribution. Poisson probability distribution. Normal probability distribution. Sampling techniques Prerequisite Skills

6. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323. To expose students to the operations function of an organization and the associated management issues. To provide students with the quantitative tools with which to analyze operations management issues. To provide academic experience (including computer applications) to address these issues Course Objectives

7. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Grading Scale & Grade Composition The grade for this course will be evaluated based on the total points earned out of 400. There will not be a cumulative final examination. Your grades are posted on the website “Grade Lookup” template. MC Quizzes200 points Exam 1 50 points Exam 250 points Exam 350 points Exam 450 points A372400 A-368371 B+348367 B332347 B-320331 C+308319 C292307 C-280291 D240279 F0239

8. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 DSCI 304 is qualitative (Chapter material and classroom presentation) and quantitative (problem-solving course). The qualitative portion of each examination will approximate 50% of the examination total. The quantitative portion of each examination will be focused on examples either directly from or similar to homework assignments. Each examination will be thorough and may require the use of computer software ( EXCEL ) to assist in solving problems. A calculator will be useful in the class to check out computerized formulas for accuracy; however, calculators will be too time-consuming to utilize in examination situations. Exams

9. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Hodges Stevenson Exam 1- 50 points Project Management 1 17 Productivity, Competitiveness and Strategy 3 2 Decision Making 4 5S Forecasting & Smoothing Methods 5 3 Exam 2- 50 points Process Selection & Capacity Planning 7 5 Linear Programming 8 19 Location Planning and Analysis11 8 The Transportation Problem128S Quantitative Exams

10. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Hodges Stevenson Exam 3- 50 points Introduction to Quality13 9 Statistical Process Control1410 Acceptance Sampling1510S Aggregate Planning1611 Exam 4- 50 points Inventory Management1713 Material Requirements Planning18 12 Supply Chain Management20 15 Exams

11. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Multiple Choice Quizzes Questions & Answer word documents from each chapter are posted on the website. The multiple choice quiz will be 5 or 10 questions worth 2 points each, and come directly from the Q&A documents. You should read each chapter prior to answering any of the Q&A questions. After reading the chapter print out each Q&A document and answer each question. Refer back to the chapter to verify your answers.

12. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Hodges’ Lesson Questions Points 01Project Management 510 02Operations Management 510 03Productivity, Competitiveness & Strategy 510 04Decision Theory 5 10 05Forecasting 510 06 Product & Service Design 510 07Process Selection & Capacity Planning 5 10 08Linear Programming 5 10 09Facilities Layout 510 10Design of Work Systems 510 11Location Planning and Analysis 5 10 13Introduction to Quality1020 Multiple Choice Quizzes

13. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Multiple Choice Quizzes Hodges’ Chapter Questions Points 14Statistical Process Control 510 16Aggregate Planning 510 17Inventory Management1020 18Material Requirements Planning 5 10 19Just In Time & Lean Systems 510 20Supply Chain Management 510

14. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Homework is an integral part of this course. All homework assignments are expected and required. Do not pick and choose which problems you do. Do them all. Timely completion of homework will reinforce concepts which have been presented in classroom lectures. Homework will not be picked up and graded. It will be my assumption that unless you ask for help that you understand the material. It is your responsibility to seek help with issues which you need reinforcement. You will find in your business careers a similar philosophy. Homework

15. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 If you are having difficulty with lecture material or with a particular homework problem, you should do the following:. Review the classroom example. Visit with me during my office hours or by appointment. Failure to organize your work (notebooks, computer diskettes, etc) and keep up on a timely basis with assignments will result in a poor grade for this course. You should allow approximately 2 hours of review and/or homework time for each 1 hour of classroom presentation. Homework (continued)

16. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 You are near the end of your business careers and are expected to attend class unless there is good excuse for the absence. Two (2) absences are allowed for this purpose. It is not necessary to explain the reason for the missed class because it is automatically assumed that it is for a valid legitimate reason. Please note that CofC excused absences count as an absence. If you have 2 excused absences and 1 more then you will be dropped from the course, so be sure that absences are absolutely necessary. You never know when you will be sick or have some other situation that requires you miss class. Athletes needing to miss more than 2 classes should see me to determine if accommodations can be made. If you miss more than the allowed number above you will be withdrawn from the course. Caveat: If for any reason there is a protracted illness or emergency which requires more than 2 absences (supported by valid excuses) considerations will be given to grant a policy exception. Attendance Policy

17. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Cheating in any form is NOT allowed and will be rewarded, at a MINIMUM, with a grade of F in the course. If copying is involved, both parties will be judged equally guilty. You can find the complete Honor Code and all related processes in the Student Handbook at http://www.cofc.edu/studentaffairs/general_info/studenthandbook.html Honor Code

18. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Exams will not be made up for any reason. Missed exams will result in a grade of ZERO. If you know in advance of a legitimate reason for missing an exam you should discuss this with me. We may be able to work out a solution in this situation. Legitimate excuses for missing an exam, which are brought to my attention after the exam time will be considered; however, my judgement in this situation will be final and non-negotiable. Make-Up Exams

19. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 The professor’s judgement with respect to grading exams, homework, etc. is not debatable in this course. However, if an error has been made in grading your exam, the mistake will gladly be corrected. However, it is your responsibility to detect such a mistake and bring it to my attention on the day of the exam is returned to you. You forfeit this right to appeal errors by being absent when the exam is returned, or by waiting until later in the semester to contact me. Grading Errors

20. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Print out a copy of the lecture notes from the College of Charleston website www.cofc.edu/~hodgesh and bring them to class with you each day. You should print these 3 per page to allow for notes during each lecture.www.cofc.edu/~hodgesh Keep a binder, folder, or notebook for your homework, lecture presentations, class notes and handouts. Bring it to class each day. Bring a calculator to class each day and know how to operate it properly. Keep all of you assignments in an organized, orderly format. Easy reference to homework may be necessary for timely completion of an EXAM. Basic Requirements

21. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Do all homework assignments. Do not try to guess at which ones are the most important. Any homework assignment is a potential EXAM question. If you use a computer that is not on campus, ensure that the software is compatible with the classroom software. You will be using EXCEL and WORD. If you are using EXCEL you may have to perform an add-in to make sure the classroom software works properly. You can see the EXCEL Basics lessons on my website to learn how to do this. Basic Requirements (continued)

22. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 The College of Charleston is equipped with state of the art computer facilities for your use. The PC Network may be accessed at numerous campus locations. The Microsoft Office software that will be utilized in this class is available in all labs. Computer Facilities

23. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 Disability Statement The College will make reasonable accommodations for persons with documented disabilities. Students should apply at the Center for Disability Services / SNAP, located on the first floor of the Lightsey Center, Suite 104. Students approved for accommodations are responsibility for notifying me as soon as possible and for contacting me one week before accommodation is needed.

24. Harland E. Hodges, Ph.D., College of Charleston, School of Business and Economics, Beatty 323 If you need assistance, see me during my office hours. If my office hours are not convenient, I can be available by appointment. Ask For Help