1. Understanding Nonverbal Messages
Chapter 4
Understanding Nonverbal Messages
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any public performance or display, including transmission of any image over a network;
preparation of any derivative work, including the extraction, in whole or in part, of any images;
any rental, lease, or lending of the program.

2. Communication Principles
Be aware of your
communication
Appropriately
adapt your
message to others
Effectively use and
interpret verbal
messages
Listen and respond thoughtfully to others
interpret nonverbal

3. Understanding Nonverbal Messages
Why Focus on Nonverbal Communication?
The Nature of Nonverbal Communication
Codes of Nonverbal Communication
How to Interpret Nonverbal Cues More Accurately

4. Nonverbal Communication Defined
Communication other than written or spoken language that creates meaning for someone
sign language is one exception to this definition

5. Why Focus on Nonverbal Communication?
Nonverbal Messages Communicate Feelings and Attitudes
most significant source of emotional information is the face (Albert Mehrabian)
vocal cues
approximately 93% of emotional meaning is communicated nonverbally

6. Why Focus on Nonverbal Communication?
Nonverbal Messages Are Critical to Successful Relationships
Nonverbal Messages Serve Various Functions for Verbal Messages
substitute
complement
contradict
repeat
regulate
accent

7. The Nature of Nonverbal Communication
Culture-Bound
Rule-Governed
Ambiguous
perception checking
Continuous
Non-Linguistic
Multichanneled

8. Codes of Nonverbal Communication
Appearance
Artifacts
VS.

9. Would You Invest?

10. Codes of Nonverbal Communication
Body Movement, Gestures, and Posture
Kinesics refers to the study of human movements, gestures, and posture
emblems
illustrators
affect displays
regulators
adaptors

11. Codes of Nonverbal Communication
Kinesics Research
quasi-courtship behavior–nonverbal actions we consciously and unconsciously exhibit when we are attracted to someone
courtship readiness
preening
positional cues
appeals to invitation

12. Codes of Nonverbal Communication
Eye Contact
Facial Expressions
Touch (Haptics)
touch ethic
The Voice
paralanguage or vocalics
back-channel cues
response latencies

13. Codes of Nonverbal Communication
Environment, Space, and Territory
physical environment
space (proxemics)
intimate space
personal space
social space
public space

14. Edwin T. Hall’s Zones of Space
Personal
Social
Public
Intimate

15. Codes of Nonverbal Communication
Territory
Territoriality
territorial markers

16. How to Interpret Nonverbal Cues
Immediacy Cues
Proximity: Close, forward lean
Body Orientation: Direct, could be side-by-side
Eye Contact: Eye contact and mutual eye contact
Facial Expression: Smiling
Gestures: Head nods, movement
Posture: Open and relaxed, arms oriented
toward others
Touch: Cultural-and context-appropriate
Voice: Higher pitch, upward pitch

17. How to Interpret Nonverbal Cues
Immediacy
Arousal
Dominance