1. March 28, 2011 | Monday | 1:00-2:30pm | 6 Story St. IT Services Transition Weekly Program Management Meeting

2. Agenda 3/23 Transition Team Debrief Key Status Updates –Org Planning –Service Delivery Working Groups –Foundational Working Groups 2

3. 3/23 Transition Team Debrief (5-10 minutes) General feedback? Clarification needs? Concerns? 3

4. Key Status Updates Org Planning Steering Committee Changes Process for Building Out Areas with Leaders Identified Design Next Steps Recruiting Updates How to Manage through the Interim Stages 4

5. Key Status Updates Org Planning (cont’d.) Open Design Issues Recently Closed –Web Services –Email Services, incl. Identify Management –Video Services –Media Services –Consulting Services –Business Analysis –Relationship Management –Dynamic between Operational PMO + S&P –Dynamic between IT Security + University-wide Security –Contract Management –Space / Facilities Manag 5

6. Key Status Updates Service Delivery Working Groups Schedule for Steering Committee Briefings –3/30 W, 1-2pm: IT Security Services –4/06 W, 1-2pm: IT Infrastructure Services –4/13 W, 1-2pm: Client Services –4/20 W, 1-2:30pm: Administrative IT Services –4/27 W, 1-2:30pm: Academic IT Services Priorities for the Next 2 Months –Program iSite –Implementation Planning –Website Strategy, Analysis, Design (IA and ‘look & feel’), Build, Cutover –Common Processes: Service Request Management Incident Management Problem Management –Benefits Tracking 6 Bare minimum for 6/15 Requires consistent definition + “training”

7. Key Status Updates Foundational Working Groups Finance (Laurie Gamble) HR (Kelly Imberman) Communications (Vaughn Waters) 7