1. IT Services Transition Weekly Client Services Working Session March 25, 2011 | Friday | 10:00am – 10:45am

2. Agenda Transition Program Updates – Key Leadership Appointments – Next steps in the transition program Homework – “Today & Tomorrow” – Envisioning the new IT organization – Existing Brand Gathering Q&A 2

3. Key Leadership Appointments / Next Steps Chief Strategy Officer, IT: Cathy Cho Yoo Managing Director, Finance: Penny Kaligian Managing Director, Administration: Vaughn Waters Managing Director, Administrative IT: Bob Wittstein – Executive Sponsor for FAS Chief Information Security Officer, IT: Jay Carter Managing Director, IT Infrastructure: Sue Walsh – Executive Sponsor for Central Administration 3 positions yet to be filled/announced: – Chief Technology Officer – Managing Director, Academic IT – Managing Director, Client Services Next steps for transition program – Shifting gears for implementation planning 3

4. Homework “Today & Tomorrow” – Today: Separate, complex, pockets of excellence, many directions, lack of strategy, “battlefield medicine” – Tomorrow: Unified, simple, a model of excellence, focused, strategic, fun Existing Brand Gathering – What names, brands, and logos exist now? What should be retained? – What is your current identity? What do you like/dislike about it? – Describe the new organization in one word. – If the new organization were an object, what would it be? – What do we want to be known for? – What brands do you find appealing and similar to what you'd like to see for the new organization? – What aspect of your image need improvement or repositioning? – What should the new organization be named? 4

5. Q&A 5