1. The Complete Training/Knowledge Guide

2. Training Outline  Session 0: Key Features  Session 1: Product Overview  Session 2: Phone Basics  Session 3: Getting Started  Session 4: Keeping in Touch with People  Session 5: Personalizing  Session 6: Exchanging Messages  Session 7: Going Online and Browsing the Web  Session 8: Camera and Multimedia  Session 9: Synchronizing Data

3. Session 0: Key Feature HTC Sense Debuts on HTC Hero Designed with Three Fundamental Principles:  Make it Your Hero: Personalization reaches new levels  Stay Close: Communication based on people  Discover the Unexpected: Intuitive ways to do everything a phone should

4. Make it Mine  Bring your favorite content to the surface of your Home screen.  Personalize your Home screen with HTC widgets to match your personality.  Create and switch between Scenes that reflect different moments in your life.  Instantly turn HTC Hero into your perfect weekend phone, travel phone, or pure play phone.

5. Stay Close  Make mobile communication as simple as turning to your friend and saying hello.  Check all your friends’ Facebook event notices and Flickr posts.  Share your thoughts and feelings with the world as your Facebook status or Twitter posts.

6. Discover the Unexpected  Think it. Dial it. Call your friend by typing their name or just their initials.  Your Album is not just the photos on your phone. It is a gateway to online collections on Facebook and Flickr.  Look closer, read easier, surf with more fun with pinch zoom controls.  Search just about anything, anywhere on the HTC Hero.

7. Session 1: Product Overview  What’s in the Box  HTC Hero Specifications  Your HTC Hero

8. What’s in the box  HTC Hero phone (White)  Battery  Power Adapter  Wired 3.5 mm Stereo Headset  USB Sync Cable  2GB microSD card  Quick Start Guide  Screen Protector

9. Size112 x 56.2 x 14.35 mm ( 4.41 x 2.21 x 0.57 in) Networks HSPA/WCDMA: 900/2100 MHz 850/900/1800/1900 MHz Maximum SpeedUplink = 2 Mbps; Downlink = 7.2 Mbps PlatformAndroid™ Display3.2-inch TFT-LCD touch-sensitive screen with 320 x 480 HVGA resolution Camera5.0 megapixel color camera with auto focus Internal memory512 MB flash ROM, 288 MB RAM Memory cardmicroSD™ WLAN802.11b/g Bluetooth® Bluetooth 2.0 with Enhanced Data Rate and A2DP for wireless stereo headsets GPSInternal GPS antenna Battery1350 mAh Special featuresDigital Compass, G-Sensor ChipsetQualcomm® MSM7200A TM, 528 MHz HTC Hero Specifications

10. Your HTC Hero CALL HOME TRACKBALL END CALL / POWER BACK SEARCH MENU

11. Session 2: Phone Basics  Removing the Back Cover  Installing the Battery  Removing the Battery  Installing the SIM Card  Installing the microSD™ Card

12. Removing the Back Cover  Hold the device securely with the front facing down. With your thumb or finger, lift up the top of the back cover. Lift up from the narrow opening

13. Installing the Battery Step One  Align the battery’s exposed copper contacts with the battery connectors inside the battery compartment and then insert the contact side of the battery. Battery contacts

14. Installing the Battery Step One  Align the battery’s exposed copper contacts with the battery connectors inside the battery compartment and then insert the contact side of the battery. Step Two  Gently push the battery into place. Battery contacts

15. Removing the Battery  Remove the back cover. Lift up the battery from the small opening at the top of the battery compartment. Lift up from here

16. Installing the SIM Card Step One  Slide the SIM card holder to the right to unlock it, and then flip it open.

17. Installing the SIM Card Step One  Slide the SIM card holder to the right to unlock it, and then flip it open. Step Two  Insert the SIM card with its gold contacts facing down and its cut-off corner facing out the card slot. Slide the SIM card completely into the slot.

18. Installing the SIM Card Step One  Slide the SIM card holder to the right to unlock it, and then flip it open. Step Two  Insert the SIM card with its gold contacts facing down and its cut-off corner facing out the card slot. Slide the SIM card completely into the slot. Step Three  Close the SIM card holder. Slide it to the left to lock it.

19. Installing the microSD TM Card  Insert the microSD card into the slot with its gold contacts facing down and then press it all the way in until you hear a click.. microSD card slot

20. Session 3: Getting Started  Setting Up Your Phone for the First Time  Exploring the Home Screen  Working with the Extended Home Screen  Using the Onscreen Keyboard  Making Calls Using the Dialer  Copying Files to the Storage Card

21. Setting Up Your Phone for the First Time  You can start setting up your email accounts and social networks right away.  Google™, Facebook™, Flickr ®, Twitter™, Microsoft ® Exchange ActiveSync and other email accounts.  Choose which accounts you want to set up. Tap Skip if you do not want to set up accounts. Tap Finish to finish the setup process and go to the Home screen.*

22. Exploring the Home Screen  The Home screen gives you a lot of real estate to work with so you can add the items you want and need on the Home screen.  Add items like application icons, shortcuts, folders, and HTC or Google widgets to give you instant access to information and applications.  Press HOME to go back to the Home screen. All programs button Status bar Add to Home button

23. Working with the Extended Home Screen  The Home screen extends beyond the screen width to provide more space for adding icons, widgets, and more.  Press HOME, then slide your finger horizontally across the screen to go to the left or right side of the extended Home screen.  While on an extended Home screen, press HOME to return to the main Home screen.

24. Using the Onscreen Keyboard  When you start a program or select a field that requires text or numbers, the onscreen keyboard becomes available.  You can choose from three keyboard layouts: QWERTY, Compact QWERTY, and Phone keypad. Switch to Numeric and Symbol Keyboard Hide Keyboard Open Touch Input Settings Word candidate list

25. Making Calls Using the Dialer Step One  Press the CALL button or tap Phone on the Home screen.

26. Making Calls Using the Dialer Step One  Press the CALL button or tap Phone on the Home screen. Step Two  Tap the keys on the Phone keypad to enter the first few digits or characters of the contact you want to call. You can enter the first letter of the name or number of a contact. As you type, the screen simultaneously displays corresponding matches.*

27. Making Calls Using the Dialer Step One  Press the CALL button or tap Phone on the Home screen. Step Two  Tap the keys on the Phone keypad to enter the first few digits or characters of the contact you want to call. Step Three  Tap the contact to make the call.**

28. Copying Files to the Storage Card Step One  Connect the phone to the computer. Step Two  Press and hold the status bar when you see this icon, and then slide your finger downward to open the Notifications panel. Step Three  Tap USB connected and then on the message that is displayed, tap Mount. You can start using your storage card as a USB drive.

29. Session 4: Keeping in Touch with People  Importing from Different Contact Sources  Using the People Screen  Adding Contacts  Adding Contacts to Favorites  Adding Contacts to Groups  Linking to Contacts’ Facebook Accounts  Getting All Contact Details in One Place  Twittering With Peep TM

30. Importing from Different Contact Sources  Import from SIM card  Gmail/Google Mail contacts  People application on the phone  Exchange ActiveSync account*  Outlook client on your PC** Gmail contacts Exchange Server Outlook (using HTC Sync) SIM card Phone

31. Using the People Screen  The People screen gives you easy access to all of your contacts, favorite contacts, and groups. You can also view new Facebook and Flickr updates of your contacts and the Call History.  To open People, press HOME, tap the All programs button and then tap People.

32. Adding Contacts Step One  On the All tab of the People screen, tap Add contact.

33. Adding Contacts Step One  On the All tab of the People screen, tap Add contact. Step Two  Select the contact type to determine which account the contact will sync with (for example Google or Exchange).  Enter the contact information. Tap Save located at the bottom of the screen.

34. Adding Contacts to Favorites Step One  Tap Add favorite people on the Favorites tab and then tap the contact you want to add.

35. Adding Contacts to Favorites Step One  Tap Add favorite people on the Favorites tab and then tap the contact you want to add. Step Two  Choose a default communication method.

36. Adding Contacts to Groups Step One  Create a group first by tapping Add new group. Enter a group name.

37. Adding Contacts to Groups Step One  Create a group first by tapping Add new group. Enter a group name. Step Two  Tap Add contact to group and select the contacts you want included.

38. Adding Contacts to Groups Step One  Create a group first by tapping Add new group. Enter a group name. Step Two  Tap Add contact to group and select the contacts you want included. Step Three  Tap Done and then tap Save.

39. Linking to Contacts’ Facebook Accounts Step One  Tap Link profiles on the Updates and events tab.

40. Linking to Contacts’ Facebook Accounts Step One  Tap Link profiles on the Updates and events tab. Step Two  Select which contacts’ Facebook accounts you want to link to. Tap Next.

41. Linking to Contacts’ Facebook Accounts Step One  Tap Link profiles on the Updates and events tab. Step Two  Select which contacts’ Facebook accounts you want to link to. Tap Next. Step Three  Select Use photo and/or Use birthday. Tap Done.

42. Getting All Contact Details in One Place  Rather than jumping from one inbox to another, the Contact Details screen brings all your conversations and contact updates in one place.  Tap a contact on the People screen to open the Contact Details screen.  Scroll through different tabs to display all the information stored for that contact.

43. Twittering with Peep TM  Peep is a Twitter™ client that lets you enjoy “twittering’’ on your phone.  To open Peep, press HOME, tap the All programs button, and then tap Peep.  To send a tweet, tap the text field with the words “What are you doing?”. Enter your tweet and then tap Update.

44. Session 5: Personalizing  Adding Widgets, Shortcuts and Folders  Rearranging Home Screen Items  Saving Your Personalized Scene  Adding Cities to World Clock List  Displaying Weather in Current Location

45. Adding Widgets, Shortcuts and Folders Step One  Press HOME and tap +.

46. Adding Widgets, Shortcuts and Folders Step One  Press HOME and tap +. Step Two  Tap an item type and then select the item to add to the Home screen.  To remove items, press and hold the item you want to remove from the Home screen. Drag it to the Remove button and then release it.

47. Rearranging Home Screen Items Step One  Press and hold the item on the screen to activate Edit mode*.

48. Rearranging Home Screen Items Step One  Press and hold the item on the screen to activate Edit mode*. Step Two  Without lifting your finger, drag the icon or widget. You can roll the TRACKBALL to go to another screen.

49. Rearranging Home Screen Items Step One  Press and hold the item on the screen to activate Edit mode*. Step Two  Without lifting your finger, drag the icon or widget. You can roll the TRACKBALL to go to another screen. Step Three  Release the icon or widget when you are in the desired position.

50. Saving Your Personalized Scene  After adding, rearranging and customizing Home screen items, you can save the Home screen as a personal Scene.  Press MENU and then tap Scenes. Make sure that Current is selected and then tap Save. Enter a Scene name and then tap Done.

51. Adding Cities to World Clock List Step One  Go to the World Clock tab, and then tap Add city.

52. Adding Cities to World Clock List Step One  Go to the World Clock tab, and then tap Add city. Step Two  Enter the city name you want to add.

53. Displaying Weather in Current Location Step One  When Location Consent is enabled, set your current location and add it to Weather. Open the Weather application, tap + and then tap My Location.

54. Displaying Weather in Current Location Step One  When Location Consent is enabled, set your current location and add it to Weather. Open the Weather application, tap + and then tap My Location. Step Two  Tap Enable, select Use wireless networks and then tap Agree. Press BACK to display your approximate location on Maps.

55. Displaying Weather in Current Location Step One  When Location Consent is enabled, set your current location and add it to Weather. Open the Weather application, tap + and then tap My Location. Step Two  Tap Enable, select Use wireless networks and then tap Agree. Press BACK to display your approximate location on Maps. Step Three  Tap Done and then tap Add.

56. Session 6: Exchanging Messages  Sending Text Messages  Sending MMS Messages  Setting Up Your Google Account  Adding a POP/IMAP Email Account  Setting Up an Exchange ActiveSync Account  Sending Email Messages  Filtering Your Mail Inbox

57. Sending Text Messages Step One  Tap Messages on the Home screen and then tap Compose message.

58. Sending Text Messages Step One  Tap Messages on the Home screen and then tap Compose message. Step Two  Enter the mobile phone number of the message recipient in the To field. Tap Send.

59. Sending MMS Messages Step One  Tap Messages on the Home screen and then tap Compose message.

60. Sending MMS Messages Step One  Tap Messages on the Home screen and then tap Compose message. Step Two  Enter the mobile phone number of the recipient and your message. Press MENU, and then tap Attach.

61. Sending MMS Messages Step One  Tap Messages on the Home screen and then tap Compose message. Step Two  Enter the mobile phone number of the recipient and your message. Press MENU, and then tap Attach. Step Three  Tap an item to attach to your message and then tap Done. Tap Send.

62. Adding a POP3/IMAP Email Account Step One  Press HOME, tap Mail and then tap Other (POP3/IMAP).*

63. Adding a POP3/IMAP Email Account Step One  Press HOME, tap Mail and then tap Other (POP3/IMAP).* Step Two  Enter the email address and password for the email account and then tap Next.

64. Adding a POP3/IMAP Email Account Step One  Press HOME, tap Mail and then tap Other (POP3/IMAP).* Step Two  Enter the email address and password for the email account and then tap Next. Step Three  Enter the account name and your name and then tap Finish Setup.

65. Setting Up an Exchange ActiveSync Account Step One  Press HOME, tap Mail and then tap Microsoft Exchange ActiveSync.*

66. Setting Up an Exchange ActiveSync Account Step One  Press HOME, tap Mail and then tap Microsoft Exchange ActiveSync.* Step Two  Enter the Exchange ActiveSync account details and then tap Next.*

67. Setting Up an Exchange ActiveSync Account Step One  Press HOME, tap Mail and then tap Microsoft Exchange ActiveSync.* Step Two  Enter the Exchange ActiveSync account details and then tap Next.* Step Three  Select the type of information you want to synchronize and then tap Finish Setup.

68. Sending Email Messages Step One  Press HOME, and then tap Mail. Step Two  On the email account Inbox, press MENU, then tap Compose. Step Three  Enter the message recipient(s) and subject, and then compose your message. Tap Send.

69. Filtering Your Mail Inbox  You can view your inbox from different perspectives.  Press HOME, and then tap Mail. Tap a tab at the bottom of the Inbox screen to filter the inbox by individual email messages, conversations, or email messages with attachments.

70. Session 7: Going Online and Browsing the Web  Connecting to 3G  Connecting to Wi-Fi  Surfing the Web  Viewing Web Pages  Viewing Flash  Adding Bookmarks  Using Your Phone as a Modem

71. Connecting to 3G Step One  Press HOME > MENU, and then tap Settings > Wireless controls > Mobile networks settings > Access Point Names. Step Two  Press MENU and then tap New APN. Step Three  Tap the APN setting item to edit it. Enter the APN settings.* Step Four  Press MENU, and then tap Save.

72. Connecting to Wi-Fi Step One  Press HOME > MENU, and then tap Settings > Wireless controls. Step Two  Select the Wi-Fi check box to turn Wi-Fi on. The phone scans available wireless networks. Step Three  Tap Wi-Fi settings and then select a wireless network to connect and use. Tap Connect.

73. Surfing the Web Step One  Tap Browser on the Home screen. Press MENU and then tap the URL field on top of the screen.

74. Surfing the Web Step One  Tap Browser on the Home screen. Press MENU and then tap the URL field on top of the screen. Step Two  Enter the URL of the website and then tap Go.

75. Viewing Web Pages  Slide your finger or roll the TRACKBALL on the screen to browse the page.  Use your fingers to pinch or spread the screen to zoom in and out.  You can also tap the screen twice quickly to zoom in, then tap the screen twice quickly again to zoom out.  Press MENU and then tap Window. Tap the “+” button. A new browser window opens and goes to the home page that is set.

76. Viewing Flash  See web pages come alive on a full-featured mobile browser that displays Flash-based sites.  You can also view Flash-based web components in full screen. To do this, open a Flash-based web page. Press and hold the web component to display the Shockwave Flash menu. Tap Play in full screen.

77. Adding Bookmarks Step One  On a browser screen, go to the web page you want to bookmark.

78. Adding Bookmarks Step One  On a browser screen, go to the web page you want to bookmark. Step Two  Press MENU and then tap New bookmark. Edit the bookmark name if needed and then tap Done. You can view the newly bookmarked web page in Visual Bookmarks.

79. Using Your Phone as a Modem Step One  Connect the phone to the computer using the provided USB cable. Step Two  Press HOME > MENU, and then tap Settings > Wireless controls. Step Three  Select the Mobile network sharing check box.

80. Session 8: Camera and Multimedia  Taking Pictures with Camera  Recording Videos with Camcorder  Adjusting the Camera Settings  Using Albums  Sharing Pictures and Videos  Playing Music  Creating Footprints

81. Taking Pictures with Camera Step One  Press HOME, then tap the All programs button, and then tap Camera. Step Two  Frame your subject on the screen. Tap the screen to open the Zoom control and then slide it up and down to zoom in or out. Step Three  Press the TRACKBALL button.

82. Recording Videos with Camcorder Step One  Press HOME, then tap the All programs button, and then tap Camcorder. Step Two  Frame your subject on the screen. Step Three  Press the TRACKBALL button to start capturing video. Press it again to stop capturing video.

83. Adjusting the Camera Settings Step One  While on the Camera or Camcorder screen, press MENU. Step Two  Tap the option in the menu panel that you want to change. Step Three  Specify your desired settings.

84. Using Albums  Albums lets you view photos and play back videos. You can also view your photos or your friends’ photos on Facebook or Flickr.  To use Albums, press HOME, then tap the All programs button, and then tap Albums. Tap an album to view your pictures and/or videos inside the album.

85. Sharing Your Pictures and Videos Step One  On the Album screen, open an album and select the picture you want to share.

86. Sharing Your Pictures and Videos Step One  On the Album screen, open an album and select the picture you want to share. Step Two  Tap and then select how you want to share it.

87. Playing Music  Use the Music application to play music files that are stored on the phone’s storage card.  To open the application, press HOME, tap the All programs button, and then tap Music. Go to the Library Toggle between showing the Now playing list and Playback screen. Swipe left or right to go to the next or previous song in the Now playing list.

88. Creating Footprints  A footprint consists of a photo you take of a location, stored together with a precise GPS position and location information.  To open HTC Footprints™, press HOME, then tap the All programs button, and then tap Footprints.  To create a footprint, tap New footprint and capture your location. Tap Done.

89. Session 9: Synchronizing Data  Synchronizing Exchange Server Items  Installing HTC Sync on Your Computer  Setting Up HTC Sync  Synchronizing Items Using HTC Sync  Installing Applications using HTC Sync

90. Synchronizing Exchange Server Items Step One  Press HOME > MENU and then tap Settings > Data synchronization.

91. Synchronizing Exchange Server Items Step One  Press HOME > MENU and then tap Settings > Data synchronization. Step Two  Tap Exchange ActiveSync and then select the items to synchronize.  You can tap Schedule and select the time interval of synchronization or tap Sync Now.

92. Installing HTC Sync on Your Computer Step One  Connect the phone (with a microSD installed) to the computer and then set the phone as a USB drive. Step Two  Copy HTCSync.exe from the storage card to the computer’s desktop. Double-click it and then follow the installation instructions on the screen.

93. Setting Up HTC Sync Step One  On your computer, open HTC Sync and then connect the phone to the computer. Click Next. Step Two  Follow the setup instructions on the screen like the PC application to sychronize with, categories and information, and also your synchronization schedule.

94. Synchronizing Items Using HTC Sync Step One  On your computer, open HTC Sync and then connect the phone to the computer. Step Two  Synchronization will start automatically.  On the HTC Sync window, click Synchronize Now.  Synchronization will start depending on the date and time you set.

95. Installing Applications Using HTC Sync Step One  On your computer, open HTC Sync and then connect the phone to the computer. Step Two  Click Application Installer and then click Next on the Application Installer screen. Step Three  Click Browse to select the file to install. After selecting the file, click Next. Step Four  Click Finish. Check the phone if there are additional instructions to complete the installation.

96. For More Information  Visit www.htchero.co.ukwww.htchero.co.uk  Email sales@clove.co.uksales@clove.co.uk  Call +44 (0)1202552936