1. Major Projects & Campus Services Bob Alcock 28 September 2007

2. Hellos and Goodbyes

3. Aspirations &Expectations Top 20 by 2010

4. Aspirations &Expectations Top 20 by 2010 Top 17 by 2007 Top 4 National Student Survey Park Lane Direction of Travel Timing relative to Fee Increases

5. Times’ sensitivity analysis (b)

6. Sheffield 7 th 27 th Not only do we need to get there – we need to stay there

7. Internal assessment – 1 red line proxy top 20, blue top 10

8. How do we compare? Landscape Buildings

9. Landscape Everyone knows we are the best in the UK Are we really?

10. Landscape Everyone knows we are the best in the UK Are we really? Landscape is not just plants, trees & grass

11. Landscape Everyone knows we are the best in the UK Are we really? Landscape is not just plants, trees & grass Does the Great Hall car park look Top 20? Does On street parking?

12. Buildings The Poor Relation of the Grounds

13. Buildings The Poor Relation of the Grounds Condition Survey No News to Us but Under-Investment for Years has its Consequences

14. Buildings The Poor Relation of the Grounds Condition Survey No News to Us but Under-Investment for Years has its Consequences Annual maint from £1.1m to £4.4m £277m to improve our buildings

15. Why are the Grounds so Good? They are well Designed; and Well Maintained

16. Why are the Grounds so Good? They are well Designed; and Well Maintained We need to get the buildings to the same quality as the Grounds

17. Expectations Amount of Capital and LTM Staff and Student Expectations

18. Expectations Amount of Capital and LTM Staff and Student Expectations Make Amory/ Queens etc. Attractive

19. Expectations Amount of Capital and LTM Staff and Student Expectations Make Amory/ Queens etc. Attractive DONE THAT but

20. Expectations Amount of Capital and LTM Staff and Student Expectations Make Amory/ Queens etc. Attractive DONE THAT but We need to keep them attractive

21. So, we are faced with Unprecedented levels of investment in our buildings; And will be faced with Unprecedented levels of expectation both in terms of delivery of such a large capital programme but also in the quality of day to day maintenance

22. How Do We Manage These Demands and Heightened Expectations?

23. Goals of Corp Services Objective 1: Improve the infrastructure of the University’s campuses such that they are consistent with the new student fee environment

24. Goals of Corp Services Objective 2: Improve our student, staff and visitor facing services to ensure an efficient and pleasant experience for the customers of our processes and facilities

25. Goals of Corp Services Objective 3: Identify and develop working practices across the current existing services to improve efficiency and effectiveness in the delivery of our outputs to our customers

26. Goals of Corp Services Objective 4: Improve the quality of management and customer information we provide to improve decision making and develop appropriate customer expectations of our facilities and services.

27. Goals of Corp Services We need to plan to deliver That will lead to changes Changes that will bring success

28. Campus Services Joining up repairs, maintenance, cleaning, building management and security Facilities management - HS Direct labour – Est & Bld Estates Patrol – HS Best way to merge

29. Major projects To bring a clear focus to the delivery of the £277m investment (and this excludes Cornwall phase 3) Affects current Building and Estates project teams Best way to grow – more staff

30. Issues Communication Centralised Transport Bottom 20 Toilets Bottom 20 What Else? Customer Facing They pay our wages

31. These Things Never Happen

32. Direct Labour Staff Never blame Contractors/ Contract Managers Contract Managers Never blame Direct Labour B&E Never blame HS HS Never blame B&E

33. The Customers simply don’t care – they just want job done

34. What Can I Do Better? What Can We Do Better? What Can We Do Better Together? What Do We need to Do it?

36. Meetings, Meetings, Meetings Good Response Welcome Change

37. Meetings, Meetings, Meetings Have Your Say Are We getting this Wrong?