1. Etiquette
This is my slideshow about tools and etiquette that help you to communicate with others in a business context.
By Jake Alaia

2. What is Email Etiquette?
etiquette is the way you communicate when using . They are guidelines that help you to avoid mistakes like offending someone or being offended when you're not meant to. Good etiquette also includes not sending something you don't want to. Tips about Etiquette: Always choose an appropriate name: If you have a nickname or pets name your boss and co-workers won’t know who you are and it may seem unprofessional. Be concise: Your boss gets a lot of s through the day. Be straight to the point. Watch your tone: Setting the tone is important. NEVER USE THE CAPS LOCK BUTTON, also never use inappropriate words.

3. Buttons and what they are used for
Send button: This is used to send your to the chosen recipient. Save button: This is used to save your as a draft so you can go back to it and change, correct or delete your . Exclamation Mark button: This is used to tell the recipient that your is of high importance. Arrow pointing down button: This is used to say to the recipient that your is of low importance. Paperclip button: This is used to add an attachment; e.g. a picture or video. Check names button: This is used to check that your recipients are correct; e.g. correct spelling. Address button: This is called the address book. If you click on this it will take you to a new page anywhere you can click on recipient to send your to. 'x' button: If you click this ‘x’ it will automatically delete your and not draft or save it. 'to' button: This is where you chose your recipient. 'CC' button: CC means carbon copy which means you send it to another person. 'BCC' button: BCC means Blind Carbon Copy which means if you put an address into here there name won’t come up where it says who you’ve sent the to. Subject button: The subject is where you add a title of your letter or piece of writing. Attachments button: This is another place where you add an attachment e.g. picture. Message box: This is where you type your to your chosen recipient.

5. How to attach a picture or video
- How to attach a picture or video. - Next, click choose file and select the file you wish to send; an example of something you could attach is a picture. - After this click the attach button and then done. - Then finally click send and your chosen file and writing (if you have written any) will be sent to your chosen recipient.

6. Signature
As you can see I have set up an signature.. The signature includes my name, what my job title is, address in case they need to me again and a phone number in case they need to get hold of me.

7. Automatic replies
This is where you can send an at a specific time and date to your contacts. It will go to all of your contacts so it will have to be a general message. If you tick to ‘send automatic replies’ box it will ask you to write what you want to send to all of them.. Fill this box in and click save. When the date you have chosen to send the it will automatically send on that day at the time of your choice.

8. Here is me sending an email with an attachment

9. Here I am sending an email with a compressed file to save on space.

10. I have created a group so that I can easily send emails to them in the future.

11. I have sent an email to my group saying what email etiquette is
I have sent an to my group saying what etiquette is. I have also CC’d the sales manager so his is aware as well.

12. I have set up a signature for my emails.

13. I have set up an AutoReply.

14. Here I am archiving a message so that my inbox doesn’t get clogged up full of mail. By doing this I can get to them later.

15. Here I have created a label so that the s from my IT Group will automatically sort itself out. I have also colour the label so that it stands out when I open up my .

16. Here I have replied to the email I was sent.

17. I forwarded an .

18. Reasons why email systems may not work
If the internet wasn’t working in school I would check to see if the internet cable was plugged in, if it wasn’t I would report it to my teacher who would pass it on the Edutech (our onsite computer technicians). If my internet wasn’t working at home I would go and check the router to see if it was on and if the cable was plugged in, if there was a fault I would ring up my ISP (Internet Service Provider) and inform team of my problem so they could give me tips and advice of how to fix it. If I couldn’t fix it they would send out one of their technicians.