1. BYU Cell Phone Office A division of BYU Purchasing and Travel Strengthening BYU by bringing the power of the marketplace to the University learning environment

3. Strategy From Mission, Vision, and Values

4. Intense, Personal Customer Care:  Timely, competent help  Informed device and carrier knowledge  Monitoring user satisfaction  Provide latest, useful technology and services.  Appropriate device and carrier selection  Up to date on industry trends and challenges

5. Our Values Encourage Activities That Include: Ethical/unbiased relationship with carriers Encouraging competition to drive down prices Cost cutting strategies that sustain quality Same carrier adoption if appropriate Continuous process improvements Many more

6. Pooled Plans are Big Part of Strategy

7. Stand Alone Plans Cost More and Increase Liability

8. Pooled Plans Lower Costs and Decrease Liability Not Perfect- billing and reporting challenges

9. Proportionate Billing Explained Size of plans based on needs of the pool, not necessarily individual users Larger plans are better value when buying minutes for the pool Add-a-phone plans add phones to the plan without adding minutes Cost of phone use based on a base fee plus cost of minutes used

10. Figuring Cost of Minutes Cost of all minutes = Total cost of all voice plans Base fee covers the cost of most of the minutes (This is charge we generate based on making pool a good option for all subscribers) Calculation: Sum of monthly voice plans - sum of all base fees = Cost of minutes to be distributed to subscribers Cost of minutes to distribute ÷ peak minutes used = Cost per minute, usually $0.03 to $.06/min

11. Figuring Each Subscriber’s Bill Cost per minute x peak minutes used = Cost of subscriber’s minutes used (COSMU) Base fee + COSMU + Add-ons & Other charges = Total amount to bill subscriber Example: Base Fee = $18.00, Cost per minute = $.0335/min Add-ons and other charges = $ 29.34 Minutes Used = 727, COSMU = $ 24.36 (727*.0335) $ 18.00 + $ 24.36 + $ 30.49 = $ 71.71 Total Cost

12. Same Plan as Individual Stand Alone Compare to 450, 900 min, and unlimited everything plan: 450 minute plan, adding text messaging, unlimited data, and tethering capability, plus overage ($110.80) = $ 212.93 900 minute plan, same as above, no overages = $ 111.18 Simply Everything Plan = $ 107.43 (No tethering available) Results: Average of 40% lower cell phone bill tied to usage Protection from overage charges Nearly completely useless bill with regards to matching charges to individual subscribers

13. Information on Journal Entries Sample journal entry description line: SPNT:11/22/08 Liggett,S(727) Description Communicates 4 things: 1.Cell Phone Carrier (abbreviated): Sprint Abbreviations: AT&T, NXTL, T-MBL, VRZN 2.Invoice date: 11/22/08 3.Subscriber (Last name, first initial): Me 4.Peak or billable minutes used: 727 Note: One exception is that T-Mobile is not pooled yet, we are currently negotiating pricing terms

14. Some Uses for Carrier Invoice Call detail for auditing and personal declaration purposes. List of features and add-ons Cost of equipment Roaming and Long Distance charges

15. Access to Invoice Detail Sprint and Nextel: –S–Separate online for Managers & Subscribers Verizon: –S–Same online for Managers & Subscribers T-Mobile: –S–Shared password access for Managers & Subscribers AT&T: –N–No online access; reports sent upon request Send requests for access and reports to: cellular_billing@byu.edu or call 422-7311 for help

16. Carrier and Phone Considerations First, try to consider carrier capabilities and match that up with the needs of the subscriber and your department Second, consider what type of device and capabilities the subscriber will need Also, try to minimize influence from unrealistic marketing hype and family carrier associations.

17. Cell Phone Questions?

18. BYU Surplus Overview Computers, furnishings, and cell phones are returned to the University for redistribution or sale—Proceeds go to department over that particular item to fund program Vehicles go through motor pool, proceeds to department who had vehicle Any item valued at over $50.00 or more should go to purchasing for sale; proceeds go to department who had the item.

19. Surplus Questions?