1. ROI for ITIL Gartner –Moving from NO IT Service Management to full adoption of ITIL can reduce TCO by 48%

2. Qualitative Benefits Improved Customer Satisfaction Improved Morale of Service delivery and recipient staff Reduced staff turnover Lower costs of training, especially as the ITIL standard become widely adopted Improved systems/apps availability Improved IT employee productivity Reduced cost/incident Reduced hidden costs that traditionally increases substantially the TCO Better asset utilization

3. Other ROI Studies Daniel Bizer –http://www.itsmf.ca/documents/show.php/108 5/Bizier%20ITIL%20ROI%20SIG%20060112b.pdfhttp://www.itsmf.ca/documents/show.php/108 5/Bizier%20ITIL%20ROI%20SIG%20060112b.pdf ITIL vs CMMI vs COBIT vs ISO –http://www.networkworld.com/supp/2005/ndc1 /022105frameworks.htmlhttp://www.networkworld.com/supp/2005/ndc1 /022105frameworks.html IT Executives Breakfast Group –http://faculty.bus.oregonstate.edu/coakley/ITE BG/index.htmhttp://faculty.bus.oregonstate.edu/coakley/ITE BG/index.htm