Avaya Distributed Office

Avaya Distributed Office

Agenda for Avaya Distributed Office
Today’s Branch Avaya Distributed Office Architecture Overview Features & Applications Management Capabilities & Tools Deployment Strategies & Options Product Detail Endpoints

Branches Drive Business Success
Clients Workstation Coffee Shop Hotel Conference Room Branch Home Road BRANCH EMPLOYEES 91% of employees work in branches BRANCH OFFICES Almost 4 million branches operate globally VIRTUAL ENTERPRISE 58% of companies consider theirs to be a virtual workplace today MOBILITY 80% of workers either move from office to office, work from home, or are always on the go

Today’s Disparate Branch Communications
Inconsistent end-user experience Lack of access to support staff and resources Capabilities reflect sites’ size, not importance Communication not leveraged across sites Local purchasing results in incompatible equipment Acquisitions create disparate systems Limited flexibility High location turnover HQ Satellite District Manager Medium Kiosk Small Virtual Large

What Does Enterprise Leadership Expect From Branches
What Does Enterprise Leadership Expect From Branches? Help Me Drive Business Value! CMO COO Grow Revenue “Our main priority is on winning business back and growing our top line.” 1 Reduce Costs “Even in growth markets, cost reduction is a top-of-mind issue. We have to reduce overhead while maximizing efficiency” 2 Lower Risk “Our top two business priorities are security & continuity. ” 1 CIO CEO Footnote: 1. Mercer Management Consulting, interviews with 50 c-level executives, April Lane & Co., focus group discussions, March 2004.

A New Branch Solution – What Did Customers Tell Us?
Features Key system features are critical in some markets, but PBX features are important for certain knowledge workers Need low cost IP phones Applications Make my branch/store employees more productive Future proof my environment with open standards Session Initiation Protocol (SIP) and Services Oriented Architecture (SOA) Deployment and Scalability Must be easy to deploy and scale Without upgrading my WAN immediately Management Ease of management is critical to low TCO

Avaya Branch Solutions Portfolio
Rich Seamless Capabilities Enterprise-wide Communication Manager with G-Series Gateways, IG550 for Juniper Networks J-Series Routers VALUE (ROI) Centralized Control with Branch-specific Applications SIP Based Hybrid PBX/Key Avaya Distributed Office NEW May 07 Basic Capabilities for Smaller Networks TDM/IP Hybrid Key/PBX IP Office Low Cost Simplicity SIP Based, Serverless, Peer-to-Peer Quick Edition COST (TCO) Loosely Integrated Tightly Integrated

New Avaya Distributed Office Deliver Intelligent Communications to Every Branch Rich communication, collaboration & mobility capabilities to every site Centrally managed, SIP-based communications platform Easily deploys and scales to support almost any size branch network Developed by the people who brought you Communication Manager Many Communication Manager and PARTNER-like features Flexibility to meet your needs SIP Enablement Services SIP Distributed Office Distributed Office Distributed Office

Why Distributed Office for Your Branches?
Advantage Productivity Low TCO

Advantage Productivity Low TCO
Quickly Deploy New Locations - 10 or 1000’s Simple Centralized Management of Your Entire Branch Network Low Initial Costs, full feature set Future Proof with SIP- enabled Applications 1 Standardized templates enable rapid set-up, or order fully customized for faster deployment Intuitive centralized management Low equipment CAPEX Single license for all features Business continuity - distributed call control minimizes WAN utilization Quick end-user training

Advantage Productivity Low TCO Key system and PBX features
Mobility capabilities ensure staff is always available to clients One-number access to desk/cell phone/softphone Voice mail & auto attendant streamline customer communications Easy Music-on-Hold distribution Coordinated dial plan across branches Rich individual & group features Wireless handsets Productivity 2 Minimize Staff Workflow Disruption with Familiar Key System Features Powerful Applications to All Branches Enhance Collaboration Connect Mobile Workers

Advantage Productivity Low TCO
3 Unify Branding Across Branches Enhance Customer Experience Leverage Mobile Workers Optimize Branch Network to Execute Business Strategies Connect Branches and HQ sites Standards-based: built on SIP and SOA for investment protection Presence & instant messaging Centralized administration allows enterprises to react quickly to market needs Secure with full media & signaling encryption Powerful applications can integrate from Avaya & DevConnect

Avaya Distributed Office Network - Release 1.1
Data Center Optional Voice Portal Optional SIP Communication Manager Integrated Management SIP Enablement Server Voice, IM, Presence SIP Small Branches Medium Branches i40 i120 i120 Feature Engine Gateway Voice Mail + AA SIP CTI Feature Engine Gateway Voice Mail + AA SIP CTI

Flatten, Consolidate, Extend Tightly Integrated Campus, Call Center and Branch Offices
G-Series Gateways Centralized Call Control Centralized Management Centralized Features/Apps Call Center Connectivity Business Continuity Central & Distributed Media Processing Common Dial Plan The Industry’s Best Solution for Connecting, & Simplifying Your Enterprise: G-Series Gateways G-Series Gateways G-Series Gateways G-Series Gateways H.323, H.248 G-Series Gateways G-Series Gateways G-Series Gateways

What About Other Remote Offices
What About Other Remote Offices? Standalone Key Systems and Small PBXs at the Far Edge Key System Key System G-Series Gateways G-Series Gateways G-Series Gateways Small PBX Small PBX G-Series Gateways G-Series Gateways Key System Key System H.323, H.248 G-Series Gateways G-Series Gateways Small PBX Small PBX G-Series Gateways Key System Key System

Transform to Intelligent Branch Offices May 2007
SIP, SOA Distributed Office Distributable Communication Control & Features Centralized Branch Management Remote Offices Connected to the Core Centralized Features & Applications Central & Distributed Media Processing Intelligent Communications for Your Branch Offices Distributed Office G-Series Gateways G-Series Gateways G-Series Gateways Distributed Office G-Series Gateways G-Series Gateways Distributed Office SIP H.323, H.248 G-Series Gateways G-Series Gateways G-Series Gateways Distributed Office Distributed Office Distributed Office Distributed Office

The Evolution to Intelligent Enterprise
SIP, SOA, XML H.323, H.248 Distributed Office Creation of Common Services Across Applications Robust SIP Session Management Rich Applications Extended “On-demand” Communication Enabled Business Process at All Sites Integrated Management Central & Distributed Media Processing Best Architecture Practices from IMS Ubiquitous Access to Communications Services Distributed Office G-Series Gateways G-Series Gateways G-Series Gateways Distributed Office G-Series Gateways G-Series Gateways Distributed Office Avaya Acquires: G-Series Gateways A carrier-grade platform for deploying and managing real-time SIP services G-Series Gateways G-Series Gateways Distributed Office Distributed Office Distributed Office

Enterprise “Ready to Serve”
The Intelligent Enterprise Architecture The Best of Centralized and Distributed Architectures Superior Manageability Rapid Application Deployment Advanced Services for the Enterprise Low TCO Secure and Scalable Delivering Transformational Value Enterprise “Ready to Serve” Superior Scalability Inherently Reliable

Ease-of-Use Complements Advanced Features Sample Features
Familiar Key System Interface Limit training & initial work disruption Available line display Key-line selection from any phone Select line for outgoing calls 2-way speakerphone, auto. pick up 1-way speakerphone, pick up option Busy indicator button One step transfer functionality Simultaneous paging via station speakers & overhead Announcements Conferencing Coordinated Dial Plan Routing Hunt Groups Account Codes Station & Analog Port Paging Unicode E911 T.38 Fax Crises Alert Call Appearances Call Park / Pickup Bridged Appearances & many more Sample Features for All Branches Auto-Attendant VM & Fax Server Mobility - EC500 IP Softphone with MOC Integration IP WiFi and DECT Wireless Advanced PBX Features Productivity & competitive advantage

Distributed Office Application Options
Native Applications Applications reside on local branch platform Managed centrally Distributed Office Application Enablement Services Platform for development of modular building blocks for advanced communication services Centralized Applications Leverage applications, such as Voice Portal, at the core Future: Modular Messaging, Meeting Exchange, Communications Enabled Business Process Applications

Unified Communications Applications
Mobility Extension to Cellular (i40 = 2 licenses included, 4 per i120) Avaya one-X™ Mobile Wireless endpoints – IP WiFi (3631) and DECT IP Softphone R6 with Microsoft Office Communications Server Integration Road Warrior, Telecommuter Mode Shared Control Mode Collaboration Telephony presence of all users Enterprise-wide Instant Messaging

Avaya IP Softphone - Enterprise Telephony & Microsoft Office Communications Server Meet
IP Softphone R6 with Microsoft Office Communications Server Integration Core Functionality via MOC UI Click to call in MOC & SmartTags IM to call & conference Phone & MOC stay in synch Call control - hold, transfer... 17 functions (CSTA) Supports Roadwarrior, Telecommuter, Shared 25

Avaya IP Softphone – Configuration Modes
Work at home, on the road, and at your desk with the same phone number and features as your telephone Windows PC-based telephone application for control & audio: VoIP (Road Warrior) mode Your PC becomes the telephone at your extension and supplies VoIP Multi-phone (Telecommuter) mode Your PC controls your extension Audio is directed to any telephone that can be called from your Distributed Office Shared Telephone mode Your PC shares control with your extension’s IP or DCP telephone Your IP or DCP telephone supplies the audio On the road… At home… At desktop…

Extension to Cellular and Avaya one-XTM Mobile
Extension to Cellular (EC500) Seamlessly Bridges Cellular & Enterprise Telephony Extension to Cellular and Avaya one-XTM Mobile Internal or external call Simultaneous Ringing Pick up the one you want Ringing Avaya Distributed Office Distributed Office launches call to associated mobile phone Single Voice Mail box Integrated with & fax 5. Seamlessly transfer calls from Mobile to Desk and Vice-Versa Since calls are bridged, simple to switch Soft / hard Phone PBX features accessible – but Extension to Cellular requires access codes. Avaya one-X Mobile offers a GUI. Public Licensed Mobile Network System recognizes user's mobile number - translated to user's name apply rights & priority – hide mobile number bridge desk phone – friendly to other users

Distributed Office Application Enablement
Integrate Communication & Business Applications Centrally or Locally Take Advantage of API Connectors & Web Services Enable application services development Support Third-party Application Integration locally using TAPI Provide CRM, Sales force automation, productivity Click-to-Dial, Contact Management, Reporting

Distributed Office Application Enablement (cont.)
Call Control and Call Monitoring Computer/Telephony Integration (CTI) Services to CTI-enabled Applications Running at the Branch Request CTI Services and Receive CTI Events via TAPI 2.1 and 2.2.

Integrated Management for Distributed Office Intuitive Centralized Management
Centralized administration, configuration, updates/upgrades, viewing, & monitoring Intuitive visual interface Multiple administrators with roles Bulk & Template Policy-based Configuration Management Easily replicate “cookie cutter” branch configuration changes for centrally managed items Change once and propagate to many branches (e.g. button changes, announcement updates) Group branches for bulk and template changes Private Networking Management Centrally generate and propagate private networking information to all related branches and the Core Router Accommodate Scale Manage thousands of branches

Integrated Management for Distributed Office
Announcements Auto-Attendant Coverage/ Hunt Groups Voice Mail FW/SW Upgrades SIP handles/IM SNMP Traps Stations/Users Private SIP Networking Define Templates Schedule Jobs Branch Locations

View All Branch Locations

Group Locations Logically

Automated Attendant Choose actions for selected keys
to match the prompt

Distribute Announcements

Template-Based Bulk Configuration
Defaults provided Duplicate to customize Template Types

Software Update Manager Firmware Management for Distributed Office
Remote Location Internet Customer Network Software Update Manager Save Time and Ensure Distributed Office Is Always Up-to-date Displays and analyzes device and Media Module inventory Checks Avaya’s Web site for new firmware versions and highlights outdated devices Downloads new firmware versions into “library” Administrator schedules downloads to Distributed Office branches Branch IP Phones load new releases from local Distributed Office platform (scheduled by SUM administrator) and not over the WAN

Fault Monitoring Display Current Alarms Present in Device
Double-click to associate action

Distributed Office Local Manager Complete Local Management of the Branch
Comprehensive Management Tool Embedded in Distributed Office Platform User administration (voice mail, automated attendant, announcements) Feature configurations SIP private routing/trunking Feature access codes Dial plan Coverage path Daylight savings System parameters Synchronizes with Integrated Management for Distributed Office Tools for Quick Deployment Unifies provisioning for all elements (CM, SES, voice mail, etc.) Installation Wizard Function guides new-to-Avaya installers step-by-step Modeler Function allows designers to create customized installation wizards based on templates

Distributed Office Local Manager
Actual Screen Shot

Deployment Today’s Branch Reality
Installation is a Key Cost Ingredient in Deployment of Highly Distributed Enterprises Installation costs are multiplied by the number of offices Lack of highly skilled on-site technology personnel requires help from integration partners Dynamic environment – offices are established and torn down continuously (i.e. For some retailers a can branch go live every 24 hours) Complex Installations Can Cost More Than the Equipment Itself!

Avaya Distributed Office Simplifies Deployment
Reduce On-site Effort & Needed Expertise Flexibility Enables Customized Configurations Decrease Installation Costs Avaya Can Customize to Your Specifications… and Deliver to Your Branch Locations

Deployment Profiles and Ordering
Avaya Provides a Library of Profiles Embodies Avaya’s recommendations for a given office type Create Profiles Intuitive Profile Creation tool via Distributed Office Local Manager Leverage existing Avaya profiles as starting point Avaya can help you create a custom Profile Configure-to-Order Integrate ordering, pre-installation configuration, production & product delivery in one seamless process

Deployment Configure-to-Order Onsite Installation Steps
Receive “Configured-to-Order” System at Customer/Branch Site Rack & Stack, per Installation Quick Start Guide Adjust Limited Set of Site-specific Parameters Embedded “Quick Install” intuitive Web GUI IP address, branch Prefix, etc. If connected to Integrated Management Datacenter Technician pushes additional networking configuration using Integrated Management for Distributed Office Test Calls

Services to Help You Reach Your Goals
Economic Value Competitive Advantage Avaya Global Services 9,000 Avaya services experts globally Augmented by 25 network operation centers & 28 technical support centers Execution Support Solutions Strategy Integrate Install Design Plan Consulting Implementation Management

Avaya Distributed Office
Solution: Avaya Distributed Office Packages (sw + hw): Avaya Distributed Office i Avaya Distributed Office i120 Modules (hw): Avaya AM110 Application Module Avaya MMxxx Media Modules (existing products) Local Management: Avaya Distributed Office Local Manager Central Management: Avaya Integrated Management for Distributed Office SIP Core Routing: Avaya SIP Enablement Services (capability included in this existing Avaya software)

Distributed Office i40 3 different models available
Administrable Users: 40 DSP (simultaneous conversations): 10 on Analog and BRI models, 16 on DS1 model USB, 10/100 Base T PoE: 8 10/100 PoE integrated Analog Emergency Transfer Relay: 1 Trunk Analog Model Analog Trunks 4 (+1 ETR) Analog Station Ports 2 DS1 Model Analog Station Ports 2 Single ISDN-PRI or CAS T1/E1 (+1 Analog ETR) BRI Model Analog Station Ports 2 2 Port ISDN-BRI 2 (+1 Analog ETR)

Distributed Office i120 10 different constructs available (based on combinations of media modules) Administrable Users: 120 DSP (simultaneous conversations): 32 USB, 10/100 Base T, 10/100/1000 Base T Max Analog Up to 59 Analog Station/Trunk configurable Max DS1 ISDN-PRI (23 B + D, 24B, 28 B+D, 30 B), T1 or E1 Max PoE Up to 40 10/100 PoE integrated Analog Emergency Transfer Relay: 1 FXO/ETR Standard Analog Station ports: 2 FXS Media Modules Analog Trunk/Station 8 port Universal MM711 Analog Station 24-port FXS MM716 DS1 ISDN-PRI or CAS T1/E1 MM710 BRI ISDN-BRI MM720

Avaya Distributed Office Endpoints
one-X Deskphone Value Edition New family of cost effective models (H.323) PBX and familiar Key System features one-X Deskphone Edition Highest performance, intelligent endpoints Enhanced SIP telephony Productivity enhancing SIP applications 4610 and 4621 (H.323) Range of phone models – to suit individual user needs Delivery of advanced Distributed Office features to the desktop Built in Ethernet switches in some models – simplified wiring SIP 3rd Party Wireless – IP WiFi (3631) and DECT Flexibility with on-premises end-user mobility

Avaya IP Telephones Available with Avaya Distributed Office
Walk-up Everyday Essential Navigator 9600 (SIP & PBX) (9640 & button module coming soon with SIP) 4600 (H.323 & PBX) 1600 (H.323 & PBX / KEY) 9620 9630 9640 4610 4621 1603 1608 1616

Deskphone Value Edition
Quality IP telephones for the cost sensitive customer (30-50% less expensive) A range of models available for different user profiles, all borrowing from the award-winning Avaya one-X Deskphone Edition’s industrial and user interface designs Differentiated from: IP phones that do not offer optional Key System functionality The premium capabilities-focused 96xx phones Competitor’s low-end IP phones, which offer fewer features per dollar and less reliability

Avaya one-X Deskphone Value Edition Features
Common Product Line Features Backlit LCDs (dot-matrix style ) 2-way speakerphone Buttons and two LEDs for all call appearance/feature buttons Paper labels for feature buttons Inexpensive optional wall-power Context-sensitive user interface Product Feature Variables Size of display Number of call appearance/feature buttons Presence of 2nd Ethernet Jack Headset jack Stands and angle adjustability “Phone book” (Contacts) Softkeys Button module interface $139* $249* $299* 1603 Low-End “Walk-up” model 1608 Mid-range “Everyday” model 1616 High-End “Navigator” model *Targeted Global List Prices Range - pricing and features are subject to change

Avaya one-X Deskphone Value Edition Competitive Pricing
Walkup phone provides a multi-line speakerphone with display for $139! Everyday is a deskphone with all the features an office-worker needs for <$250 Navigator is a high capacity phone for admins and execs for <$300 7902 ($130) has no display, no speakerphone (EOS) 7905G ($145) has just 1-line and is listen-only speaker 7911G ($225) is still just a 1-line phone 7940G ($265) has only 2 lines, no IEEE PoE and no expansion module 7931 ($325) new paper label phone- CME Cisco Avaya i2001 ($145) is just one line, no backlight, and listen-only speakerphone I2002 ($295) is without backlight and has only 3 administrable buttons Nortel Against top competitors, the Value Edition phones offer more value-add features than competing phones at comparable price-points!

A better communications experience driving increased productivity
User centric design, sleek styling, optimized to user profiles Intuitive, simple-to-use context sensitive user interface Unique high-fidelity audio quality including wideband support Value Added functionality based on SIP Business value and investment protection Open standards, modular architecture, phone applications (WML) Customization Customize your display logo and screen saver

one-X Deskphone Edition - User Centric Features
High resolution high contrast backlit displays Helpful LED lights High-fidelity handset, headsets (wideband on all models) High-fidelity speakerphone (wideband on several models with more than double the frequency response) 360° visible message/call light Consistent, intuitive user interface Application focused Two-position flip stand Adjustable display Avaya 9640 IP Telephone Sleek International Design Robust and durable Custom faceplates Multi-language support Flexibility USB connection Add-on modules Adaptors (attach to bottom of phone)

one-X Deskphone Edition - Intuitive SIP User Interface
Information line (showing missed calls, forwarding, extension, time & date) Name of current application Instructions and prompts Call appearances and features e.g. bridged line appearance, meetings Outlook calendar integration: call button appears for dialing Telephony presence of local contacts

Avaya 4600 Series IP Telephones Portfolio of Industry Leading IP Endpoints Featuring:
Range of phone models – to suit individual user needs Delivery of key Communication Manager features to the desktop Built in Ethernet switches in some models – simplified wiring Headset Jacks Multilingual support Flexible power options Phones easy to administer and maintain Phone adjuncts available Message Waiting indicators

IP Wireless – WiFi & DECT
Cost Effective Purchase what you need, incrementally Flexible Deployment Deploy base stations where you want on the IP network Multiple sites, one wireless system Scalable Scales with the growth of the company Large channel capacity providing clear voice paths Security DECT over the air encryption. WiFi Protected Access (WPA) & WPA2 with pre-shared keys (PSK) Dedicated frequency band eliminating outside radio interference WT 3711 3631 WT 3701

Avaya, a Global Leader in Business Communications Applications
100 years of experience and innovation in our DNA from AT&T to Lucent Technologies 18,634 employees in 54 countries 2,500 Business Partners 4,000+ DeveloperConnection Partners & Global Alliance Partners 1 million+ customers -- 90% of FORTUNE 500® 3,500+ Avaya Labs patents or patent applications …customer path, pace and choice Solutions Partners Services Avaya Customer Value * From, respectively, Synergy 2Q’05, Frost & Sullivan ‘04, InfoTech ’05, MZA ‘03, InStat/MDR‘03, Radicati ‘04, InfoTech ‘05

Next Steps Q&A Discuss Your Business Needs and Goals
Joint Planning Team to Assess Branch Processes Develop Solution Migration Strategy

Avaya Distributed Office

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