1. Introduction to MarkeTel 428 Victoria Avenue Regina, SK Canada S4N 0P6 Toll Free: (800) 289-8616 Phone: (306) 359-6893 Fax: (306) 359-6879 www.marketelsystems.com

2. Company in Brief Vision Why MarkeTel? Customers Verbatim Products MarkeTel’s Competitive Advantage Managing the Business Our Operating Principles Hardware Software - Prospector - Virtual Display Pro - SuperScript 2

3. MarkeTel was incorporated in 1993 Business Development Canada (BDC) Young Entrepreneur of the Year Award Export Development Corporation’s Exporter of the Year Award Target market is small to mid-size companies Experts in Contact Centre Solutions Products include hardware, software and services Exceptional customer satisfaction Excellent quality Company in Brief 3

4. Vision Experts in Contact Center Solutions We provide end-to-end contact center solutions to enable our customers and partners to achieve their goals and realize their full potential through exceptional products and services 4

5. ADVANTAGES TO CUSTOMERS FinancialROI within 6 – 12 months Operational Increase Productivity by 200% Exceptional Technical Support Total Call Compliance Easy to Set Up More Agent Control Technological Patented Keytone Technology No Pause, No Delay Database Management Simple, Reliable, Effective Why MarkeTel? 5

6. High Quality Product – Minimize risk Robust Solution – Realize value faster Cost Effective – Improved bottom line Exceptional Customer Service – Ease of mind MarkeTel’s Competitive Advantage 6

7. Technology Increase Functionality Enable Partner Support Ecosystem Superior Quality Financial Results Cost Recovery Customized Financing Quick ROI for Customers Exceptional Technical Support Increase Customer Rapport Improve Customer Experience with our Excellent Products and Services Customer Satisfaction People Skills Development Competency Goals Performance Excellence Organization Health Index (OHI) and Initiatives Managing the Business 7

8. Customer Centric: -Embracing a customer-focused culture by knowing our customers, understanding their needs, and delivering exceptional results beyond expectation Quality: - Efficient, reliable, and value-added products and services Integrity: -Allowing our conscience to be the guiding force in everything we do Accountability: -Taking on a big challenges and seeing them through Trust & Openness: - Promoting an open and honest environment where there is high integrity Team work: - The only “I” in this organization is in “wIn”! Passion: - Love for the company, customer, and technology Innovation: - There is no limitation to the possibilities Commitment: - Our success is measured by our customer’s success Our Operating Principles 8

9. Customers Verbatim “Pure Water Consultants has been using MarkeTel Systems since 2004. As a result, we employ half the staff, yet our productivity has increased.” Jodie Smith, Inside Sales Manager RainSoft Pure Water Consultants “When working with MarkeTel I found that our campaigns run phenomenally well. After install there was no need for dedicated IT staff…Tech support is amazing, they bend over backwards to help.” Mike Warren, VP of Information Technology 24/7 Intouch Chet Johnson, Owner/Manager Direct Marketing Specialist “I have been working with predictive dialers for over 5 years. MarkeTel is by far the best dialer system I have encountered or used. There simply has not been any downtime as a result of the dialers” Survey Says … Overall CSAT with Technical Support: 93% Overall CSAT with MarkeTel: 93% Overall Comments: “Quality, reliability, simplicity, dependability” “The guys there have been excellent!” “They were on top of things. We couldn’t have asked for a better service.” “Been able to resolve everything.” “They’re perfect!” 9

10. Products 10

11. Hardware - MKII 11 Eliminates - Busy signals - No answers - Ringing - Dialing Simple - Computer network optional - Telephone keypad entry system - Training take minutes, NOT days Reliable - Solid state components - No volatile network required - No costly downtime Effective - REAL TIME reporting – vital stats updated continuously - Intelligent software - Talk to prospects for up to 45 – 50 minutes of every hour (manual dialing typically 15 to 20 minutes per hour) IMPROVE YOUR BOTTOM LINE!!!

12. Hardware - Pursuit TM 12 Eliminates - Busy signals - No answers - Ringing - Dialing Integration - Analog compatible - Digital compatible - VoIP compatible Versatility - Operator computers optional - Telephone keypad entry system - Highly scalable Effective - Increases productivity by over 200% - REAL TIME reporting – vital stats updated continuously - Allows you to spend more time training your operators how to sell! IMPROVE YOUR BOTTOM LINE!!!

13. Real-time web-based reporting Run multiple campaigns simultaneously Use multiple phonebooks in each campaign Large seat capacity Windows Explorer style Interface for Ease of Use Dialer chains can be stored in a remote location Real-time reports and vital campaign statistics Import call-lists and change settings “on-the-fly” Low training time Software - Prospector 13

14. Call with Confidence With our equipment you will not have to worry about calling someone on the DNC list again. Avoid the risk of costly fines and save on resources spent scrubbing your phone lists against the DNC list. Seamless integration with TeleBlock ® ( DNC service for absolute peace of mind) Call Compliance Made Simple 14

15. Two levels of compliance: Maintain your own DNC list by simply downloading either state specific or National DNC lists (these numbers are cross-referenced with those in your phonebooks) onto the Prospector ® computer. TeleBlock ® ’s IP Based Blocking Service! MarkeTel’s latest TeleBlock ® integration service offers centralized control for large and/or multiple location operations. This also means that companies will be able to utilize it regardless of their location and (lack of) technological ability of their local telecom company. Connected with an IP address via a VPN (Virtual Private Network), each number is screened against the appropriate DNC list(s) preventing any costly violations. Get Automated! 15

16. Pause or stop dialing whenever you desire! Easy to monitor vital stats! Change dialing order and other campaign settings on-the-fly! Import more phone numbers or add more phonebooks to campaign while dialing! Add more operators and assign more chains while dialing! Perform multiple tasks or change settings while dialing multiple campaigns! Campaign Dialing Prospector TM 16

17. Dialer Chain Statistics Individual Operator Statistics Dialer Chain Queue Statistics Campaign Dialing Statistics 17

18. Browse through the campaign’s dialing results You can even perform searches to find specific dialing result records! Campaign Dialing Results and Queries 18

19. Session reports enable us to view important reporting data to better monitor our operators performance Keytone Count shows a break-down of results by individual operators as well as all operators, including totals! Session Reports 19

20. Current Status shows the status for each operator, how long they have been in that status and if they are on a call what the phone number of that call is! This section shows comprehensive time statistics for each individual operator as well as that for all operators, including totals! Session Reports 20

21. Accessible from anywhere, MarkeTel’s web-based reports enable you to view an abundance of statistics! Includes, well-written information explaining what each area means to you! Build your report simply by entering the dates and times of your choice, then click the ‘show report’ button and your report will be built in seconds! Easy navigation! Productivity pie-chart clearly illustrates the level of production for all operators Call summary table shows supporting data for operator connect behaviour! We can even choose to view individual operator statistics! Web-Based Reporting 21

22. Individual operator statistics shows us two productivity pie-charts – one for operator production on all campaigns and one for operator production on selected campaign for you to compare Below the pie-charts is a table showing supporting data of the selected operator’s connect behaviour Included in the individual operator statistics section are candlestick charts to clearly illustrate how good or bad that operator is performing under specific results Red is generally bad, unless the result is a not interested or skiplist and green is generally good, unless it is a not interested or skiplist Web-Based Reporting 22

23. The result entry table shows a break-down of results by individual operators as well as all operators! The result summary table shows the latest call results as well as overall phonebook statistics Web-Based Reporting 23

24. This graph clearly illustrates the no answer trends during the two selected time slots chosen to generate this report. A highly useful tool when planning which areas are best to call at which time of day, or what times are best to schedule your shifts! The Compliance Report helps us to see whether we are within the guidelines of the U.S. telemarketing regulations by highlighting anything that we may have missed whilst setting up our campaign Web-Based Reporting 24

25. View Current Operator Status Read Manager’s Messages Memo field for your agents to keep notes of each call View keytone totals of the session and the entire campaign! Agents can view the entire record and can edit/update important information A new, cleaner, sleeker and more organized look, which includes tabs to SuperScript, a separate Result Entry screen, Options, and your in-house CRM application! Easily adjust font size Quickly log-on or off the system at the check of a box! Double-click to quickly enter the call result and move on to the next call Virtual Display Pro 25

26. Scripting Made Easy! Scripting Made Easy! Create scripts with ease using the SuperScript ä wizard To build the script simply click to add new controls and choose your next step Preview screen allows you to see how your script is progressing Easy to navigate through the different pages of your script, and at the click of a button, test out your script as you create it SuperScript TM 26

27. Required fields Multiple choice, with the option to randomize results every time View/edit call record information Checkbox Script appears within Virtual Display Pro’s interface with a simple flowing browser type appearance Includes many other exciting features! Rating scale Collect and ready data for in-depth analysis! SuperScript in Action! 27