1. V. Narayanan

2.  Make a Budget with an aim to make money and not save money and Live within thus prepared Budget  Have a well defined targets based on current level of potency not on conventional standards  Make life simple and keeping things simple means better organized; planned and focused  Profitability does not necessarily means big; hence aim at being most profitable rather than being big  At the peak of success; look for things that can be done better  Be humble – success is hardly ever all your own doing and rarely irreversible

3.  Hire and Team the people with a sense of humor and capability to turn a tough situation to a lighter one  Quit Pretending. To be successful; be true to the maximum extent possible  Hire for attitude and train for skills  If you had hired wrong person or right person at a wrong time; say good bye to him or her; else there would be disruption in the operations  Treat all your team members like Family Members and never take your family for granted  Do whatever it takes for there is very little traffic in the extra mile  Be your own and define your own standard of professionalism  Follow the principles of Equity as if you are fanatically religious about it

4.  Think as if you are the owner of the enterprise  Be lean; make it difficult to hide poor performance  Kill bureaucracy-  Ignite Ownership Spirit  Abolish unnecessary Meetings  Abolish Committees; multiple approvals; etc.,  Abolish or Minimize Paper Work  Simplify and Clarify the Communication Channels

5.  Stop Analyzing; Start taking Actions – as if you are on the battle field  Make rules, systems and procedures your servants and not your masters  Anticipate the unexpected – Expect the worst and prepare for the best  Be flexible but don’t break  Deal with your people and not positions/titles

6.  Owner is the one who is focused on the results regardless of who is watching  Owner is the one who believes that he can make a difference in everything he does  Owner will put his trust in others; he tells his men that he trusts them and make them to act accordingly  Owner will show his men what he think they are worth

7.  Owner would negotiate with an abundance mentality  Owner is the one who would make his organizational and personal mission, vision, values clear and then hold the reins loosely  Owner is the one who does what his men expects and make his men to do what he wants

8.  Take on a Childlike Curiosity. Learn from every one  Develop Genuine Interest in the knowledge of others; ask to learn, listen to learn and watch to learn  Train yourself to look beyond the horizon  Put yourself in Others’ shoes quite often  Plan and organize based on others’ expectation  Make information more interesting and meaningful; relevant and show your team what is in it for them  Give people more responsibility to develop their strengths and grow

9.  Blaze new trails; don’t rest on others’ laurels  Ask yourself how you can do it before you ask others how it’s been done  Become a “Risk Doctor” help people recover from mistakes by accepting and encouraging  Stand behind your commitments  Learn from mistakes  Play to win and not to “not to lose”  Make life and work an adventure

10.  Equip people to make decisions – Clearly define their deliverables and explain the organization’s culture  Values and Principles are to be made clear in every system; procedure; etc.,  Measure and Reward people who protect culture  Do --- Just Do it  How you spend your time and money? Does it reflect your values and principles

11.  Make your people your artwork – memorialize and display your fondest memories with your people  Make the vision your boss  Be sincere with your people  Building Culture is not an over-night job; it is not accidental; make it purposeful and meaningful  Do what you value; speak what you do; walk your talk  Be a story teller for your company and your family by creating history

12.  One who works hard can alone be truly happy. Don’t hide that happiness – celebrate  Celebrations create memories; acknowledge what is important and recognizes the values  Celebrations is the opportunity to bring the people together and tighter  Celebrate/appreciate from heart and not as a matter of customs  Identify and reward people who have done their best openly and whole heartedly  Note un-spirited appreciations means insulting the person. You would appreciate a person when he has done more than what you have expected. Hence when you appreciate you need to legitimately change your opinion on him and else you are insulting not appreciating  Celebrate as you do at home.

13.  Lighten up  Work in play clothes if possible. Never be rigid and serious  Be first to find humor in tense moments  Make it your daily mandate to make at least one of your team members to laugh and laugh at yourself  Be a friend and not boss

14.  Love your work and people  Show and demonstrate your love and genuine interest  Know you can love and disapprove at the same time  Never be afraid of other man – love is fearless  Be gracious – Polish your politeness  Forgive and Forget

15.  Genuinely show your gratitude to your people for their support at the time of success  Genuinely support your people at the time of failures by acknowledging their good intentions  Give more than money – your love and time  Love not to get but to give; you will get more than what you expect  Be first to give

16.  Market to employees not just to your customers  Promote culture along with your product  Look for unusual ways to tell your story  Collaborate with others in creating your story  Use your story as a way to build spirit, service and performance  Have everyone play a part in keeping your company’s advertising and marketing promises  Find ways to tell your own story; use it further your personal and professional success.

17.  Defend your people. The customers may not be right all the time  Make service a way of life  Give people the flexibility to transcend rules and regulations to better serve the customers  Good Enough is never good enough  Every one is most valuable; inform your people.  Give more than what is expected

18. It is collaborative effort to achieve any success and so to retain it