1. GroupWise.AdvisorEvents.com GroupWise and PDA’s Solving the PDA Puzzle Erno de Korte Manager/consultantClarify

2. http://GroupWise.AdvisorEvents.com Consultant and trainer Master Certified Instructor Master Certified Instructor Master Certified Engineer Master Certified Engineer MCSE and MCT as well MCSE and MCT as well Technical University Delft Technical University Delft Writer & Speaker BrainShare Barcelona BrainShare Barcelona GroupWise Summit The Hague and Las Vegas GroupWise Summit The Hague and Las Vegas Contributed to “GroupWise 6.5 Admin Guide” on “Secure Messaging” Contributed to “GroupWise 6.5 Admin Guide” on “Secure Messaging” Articles about PDA’s in several magazines Articles about PDA’s in several magazines

3. http://GroupWise.AdvisorEvents.com First European GroupWise Summit You’re not alone out there! Last June GroupWise guru’s from the whole world gathered in the Kurhaus for the first GroupWise Summit: Howard Tayler (GroupWise Product Manager) Howard Tayler (GroupWise Product Manager) Tay Kratzer (GroupWise 6.5 Admin Guide) Tay Kratzer (GroupWise 6.5 Admin Guide) Danita Zanré (Caledonia) Danita Zanré (Caledonia) and many others and many others Very intense program, 2 days GroupWise POWER! More info: www.GroupWise.AdvisorEvents.com GroupWise guru’s all over EMEA working together in

4. http://GroupWise.AdvisorEvents.com Support from all over EMEA Denmark Tommy Mikkelsen Jesper Bergstedt Søren Frederiksen Claus Christensen Kaare Frogne-Ajspur Andrée Welin Mads Nørgaard Madsen Anders Damgaard Nielsen Jannik Stenstrup Frodi Danielsen Lars Frandsen Claus Alsted Søren Källstrøm Helge Olav Ulla Kaare Mortensen Boris Philipsen Karen Lotz Gitte Madsen Gitte Persson Lise Petersen Michael Enevold Michael Konrad Gert Søgaard Søren Peter Nørgaard Allan Clausen Hanne Hemmingsen Bjørn Kelsen Torben Hvolby Lars Skalkam Jan Dupont Jan Lehmann Søren Balle-Jensen Ib Andersen Carsten Eismark Peter Christiansen Michael Kepler Peter Haupt Steen Rahbek Michael Hoffmann Bang Jan Spure Chris Anthonsen Erling Christensen Anders Sekkelund Dennis Hansen Mogens Møller Nielsen Jan Lohse Lone Barslund Madsen Peter Taulborg Madsen Christian Leander Brian Overgaard Bentzen Lars Nielsen Kenneth Fribert Lars Piil Mads Nielsen Carsten Barming Niels Ole Jensen Christian Thomas Christiansen Lars Rohbrandt – Caslan Czech Republic Vaclav Samsa Martin Gondek Switzerland Sylvia Hagen Beat Schwegler Hannes Regli Peter Rohner Richard Kupprion Austria Diethmar Rimser Bettina Bruckmoser Gerald Rodler Peter Jahn Italy Josef Kastl Belgium Filip Lambert the Netherlands Erno de Korte Roel van Bueren Cor van de Merwe Rob Bastiaansen Jeroen de Beer Mark Beerman Rob van der Vaart Wilfried Rutjes Raymond Meijll Frank Korpershoek Cor de Boer Leen Spaans Paul Kemper Marga Strubbe Gert ter Burg Niels Emmer Wouter de Kok Ruben Teuling Wiljo Tiele Peter Bakker Jean-Paul Otto Peter van Oort Henk Feunekes Leon Urbanus Jeroen Hijmans Ad Smit Mathijs Huibers Maik Berkelmans Rob Zwollo Floris Spronk Paul Zwiers Adrie de Regt Henny Perfors Willemjan Roes Jan Warnier Edward van der Maas United Kingdom Chris Jukes Paul Mitchell Brian Green Jeff Orr Martin Cox Phil Brown Dave Parkes John Ellis Andrew Pearse Simon Shilton Tony Haines Germany Michael Naunheim Chris Nevener Herbert Lefering Ulrich Neumann Uwe Carsten Krause Michael Sturm Marco Mikulits Leonhard Kurz Detlef Koch Marc Conradty Bodo Lamik Andreas Ruppelt Gaby Borchert Tobias Federl Michael Hoener Tim Manners France Charles van Hemert Poland Tomasz Cwietkowski Andrzej Musisz Norway Patrick Frontéri Kjell Brekke Erik Aaseth Sweden Per-Olof Ahlström Bengt Ringh Finland Tomi Moberg Spain Abel Julien Víctor Galino South Africa Dirk Robinson Jeanne Nell John Lincoln Russell Cohen Bulgaria Svetlin Petrov Russia Andre Potapov 1 1 2 4 5 1 2 12 16161616 3611 58 2 3 1 1 South Africa: 4 1 Middle East: 3

5. http://GroupWise.AdvisorEvents.com Breaking News: Microsoft to pay Novell $536 Million Settlement Novell stocks up 9%!!! According to Tay Kratzer: “For predatory practices and damage to the Netware market. Novell also announced that there is still a suit pending against Microsoft regarding damage to the WordPerfect Suite. Microsoft has not been willing tom settle until now on that suit, but you can imagine they will do now!”

6. http://GroupWise.AdvisorEvents.com Agenda Why use a PDA? Cost of Ownership and Return on Investment Limited devices How to get (GroupWise) data on these devices? Cradle-based versus Server- based Are there any standards? Demonstrations Concluding remarks Warning This session contains information known to the State of California to cause a disease called “information overflow”. These slides also contain information that could make you happy, but some small print could also damage your eyes. You’re advised to read the full articles in the GroupWise Advisor magazine

7. http://GroupWise.AdvisorEvents.com Why a PDA? Is that the same question as: Why a mobile phone? Discussion 5 years ago: “Do you really need a mobile phone?” Who in this room does not have a mobile phone? Mobile phones are converging with PDA’s BlackBerry – PDA->phone - with keyboard BlackBerry – PDA->phone - with keyboard Treo600 (Palm) – PDA->phone - with keyboard Treo600 (Palm) – PDA->phone - with keyboard SonyEricsson P800/P900 – Phone->PDA - no keyboard SonyEricsson P800/P900 – Phone->PDA - no keyboard PocketPC -> SmartPhones PocketPC -> SmartPhones High-speed wireless available WiFi internal/hotspots WiFi internal/hotspots GSM/GPRS GSM/GPRS UMTS – starting up UMTS – starting up

8. http://GroupWise.AdvisorEvents.com Choosing the right PDA or phone Decision to use a certain type of PDA or phone is still quite often a personal decision, not a corporate decision IT Department tries to set a standard, but business needs of the individual key personnel (quite often management) do not always correspond with the preferences of their own IT people, resulting in an large variety of device types. “I need a PDA with a keyboard” “I need a PDA with a keyboard” “I need a small mobile phone with Word, Excel and PowerPoint” “I need a small mobile phone with Word, Excel and PowerPoint” “My old Palm is still running well, why should we dump it?” “My old Palm is still running well, why should we dump it?” “My HP 720 might be old, but the keyboard is superior” “My HP 720 might be old, but the keyboard is superior” “I need a PDA with battery that lasts for 2 weeks” “I need a PDA with battery that lasts for 2 weeks” “I don’t like the Nokia9210 from Pierre, too bulky.” “I don’t like the Nokia9210 from Pierre, too bulky.” Supporting such a diversity will result in high costs Buying is not too expensive (< € 500) Buying is not too expensive (< € 500) Supporting is expensive (> € 2.500) Supporting is expensive (> € 2.500)

9. http://GroupWise.AdvisorEvents.com GroupWise and PDA’s – 4 categories Palm PumaTech Nexic Toffa (SymcML) PumaTech NotifyLink JP Mobile TMA GWAnyWhere OmniTS OmniMobile PocketPC Pumatech Toffa SyncML Nexic NotifyLink JP Mobile TMA GWAnyWhere OmniTS OmniMobile Symbian Toffa SyncML Advansys Linkwise TeamWare Mobile TMA GWAnyWhere OmniTS OmniMobile Blackberry Consilient NotifyLink BB Sync RIM - BES

10. http://GroupWise.AdvisorEvents.com Low cost in buying High cost of ownership Total Cost Ownership (TCO) Estimated total TCO of PDA per business user is $3,000 a year Add wireless capability, total rises by $1,392 to $4,392 PDA’s standard issue for workers -> understanding handheld TCO is critical TCO of wireless devices is directly related to their capabilities Increased processing power & advanced applications requires greater investment Total Impact The expenses associated with adding a wireless modem or PC card are comprised primarily of hardware, support and service fees These costs include training to use devices, and deploying them to workforce. Enterprises: “What are benefits (ROI) of additional $1,392 for connectivity?” Wireless enables real-time communications; integrating voice and data will increase productivity and connectivity Such benefits are difficult to quantify Determining Return on Investment (ROI) Actual ROI varies widely, depending on user and applications in handheld device Companies that go beyond the return on specific mobile applications -- linking technology investments to sales revenue, customer support and internal operations goals -- will be better equipped to define a mobile ROI The view of Gartner (according to Gartner report 2002)

11. http://GroupWise.AdvisorEvents.com Breakdown of Cost of ownership Breaking down TCO for integrated wireless PDA 60% cost is capital, including hardware, software and network services 30% operations: technical services, application management and development 10% for administrative expenses With service costs having the biggest impact on capital expenditures -- at $50 to $100 a month -- businesses should consider consolidating providers, bundling services and negotiating contracts to reduce the total cost of ownership Need for Wireless Businesses need the addition of wireless mobility, because to keep up with the competition. They need to contact their clients more quickly and be able to provide immediate feedback Among the factors enterprises should consider in determining the costs of ownership related to mobile technology are an increase in productivity and a subsequent increase in revenue, improved accuracy associated with constant communication and lower costs based on improved efficiency The view of Gartner (continued)  To be able to manage these costs you need a flexible solution to connect those devices to your GroupWise system  You could consider using ZENworks for Handhelds to manage these devices TCO = Total Cost of Ownership Good News: With GroupWise & the GroupWise partners we can do it a lot cheaper!

12. http://GroupWise.AdvisorEvents.com Growing number of still limited devices PDA ’ s and phones are incredibly sophisticated devices, with a processor and memory size which is often magnitudes faster and larger then the first IBM PC, but resources are still very limited in comparison to a desktop or laptop Memory: limited amount of storage device memory, starts with 16MB, not more then 64 Mb device memory, starts with 16MB, not more then 64 Mb additional memory cards additional memory cardsInput/output quite often no real keyboard quite often no real keyboard limited screen sizes limited screen sizes This makes them less suitable to create large e-mails and do other sophisticated stuff without additional devices such as an external keyboard This makes them less suitable to create large e-mails and do other sophisticated stuff without additional devices such as an external keyboard Connections: connect to your system or the internet via Indirect connections: Indirect connections: – Basic synchronization software will quite often enable to use the IP stack of the computer to connect the PDA to any IP-based source, for example enabling you to browse to certain web pages Direct connections: Direct connections: – PDA or phone uses GSM, GPRS, WiFi, or any other means to connect to the Internet and the ability to connect to different services. Consider: – bandwidth (limited with GSM, better with GPRS, much better with WiFi) – security (encryption and/or VPN is necessary when synchronizing corporate data) Managing expectations. Of course your users need to receive, read and even edit a 2 Mb Word doc as an e-mail attachment on a PDA with 16 Mb of memory connected via 9.600 kb GSM. This might seem ridiculous to you, but to them the size of 2 Mb might not even be visible; quite often such a size doesn’t mean anything else to them but a number.

13. http://GroupWise.AdvisorEvents.com How to get data on the device? Basically three methods to access GroupWise data: 1.Presented as “live data” 2. Synchronized to the native data-store of the device, using native applications 3. Synchronized to a separate data-store, using custom applications Service Provider firewall DMZ firewall 1 2 4 1 33 1

14. http://GroupWise.AdvisorEvents.com How to get data on the device? 1/3 Live Data – GroupWise Webaccess and the likes Presented as “live data”, using a server (3, 4). GroupWise 6.x has wireless support via out-of-the-box WebAccess, you can view the complete mailbox via WAP/WML, HDML, Simple HTML or any other User Interface that could be added to WebAccess. Requirements: Requirements: – Suitable browser on the device – IP-connection to the WebAccess server, more secure with SSL, if supported by the device Issues: Issues: – Requires a stable connection – User will have to login and maneuver to the correct folder or option Examples: Examples: – GroupWise WebAccess 6.0 & 6.5 – Several vendors, like AppSwing & Teamware, have enhanced or improved this model, making it even more user-friendly Service Provider firewall DMZ firewall 1 2 4 1 33 1

15. http://GroupWise.AdvisorEvents.com How to get data on the device? 2/3 Synchronize via cradle & server Synchronize to the device applications, using a cradle (2) or a server (3,4). The GW data needs to be converted to the device format and synchronized to the native data-store on the device. Requirements: Requirements: – Cradle or server software with a proper (IP-)connection – Almost always (small) application on device (even Puma!!!), but not on native SyncML devices Issues: Issues: – Conflict resolution “What to do with data that was changed on both sides in between syncs” – Mapping of data, some of the newer GroupWise 6.5 address book fields (like birthday) are not always supported – Some problems with translated GW versions (Puma -> non-English address books!) – Determining changes on either side Examples: Examples: – Advansys – LinkWise – JP Mobile - SureWave – Messaging Architects - GWAnywhere – PumaTech - IntelliSync – Quartz Development – PortaMail – Toffa – SyncWisePro/SyncWiseEnterprise Service Provider firewall DMZ firewall 1 2 4 1 33 1

16. http://GroupWise.AdvisorEvents.com How to get data on the device? 3/3 Remote (GroupWise) Store & (GroupWise) Application Synchronized to a local (GroupWise) remote store, using cradle (2), server (3,4) or client application on device (1). The application and data store can be optimized to use device’s resources in most efficient way and there is no need for field mapping. Some applications even have look and feel of GroupWise to reduce learning curve. Requirements: Requirements: – Cradle or server software and a proper (IP-)connection – A (small) application and a data-store on the device Issues: Issues: – Determining changes on either side – Conflict resolution “What to do with data that was changed on both sides in between syncs” – Memory usage for application and data Examples: Examples: – Nexic - Synchronis with a GW client on Palm and PocketPC – NotifyLink with a separate mail-client and data-store for e-mail on BB – Omni-TS with OmniMobile, separate data-store and client connected to WebAccess Agent Service Provider firewall DMZ firewall 1 2 4 1 33 1

17. http://GroupWise.AdvisorEvents.com Cradle based Cradles are everywhere: PDA’s: almost all of the PDA’s are being delivered with a cradle or some other way to connect to a computer PDA’s: almost all of the PDA’s are being delivered with a cradle or some other way to connect to a computer Phones: even most of the (more advanced) phones can connect to your computer via a cradle, cable, infrared or Bluetooth to update and/or backup at least the address book Phones: even most of the (more advanced) phones can connect to your computer via a cradle, cable, infrared or Bluetooth to update and/or backup at least the address book Standard software like HotSync or ActiveSync to: Collect, deliver and/or synchronize the data on the device Collect, deliver and/or synchronize the data on the device Additional software to enhance the basic cradle-sync, like: Advansys - LinkWise Advansys - LinkWise Nexic - Synchronis Nexic - Synchronis Puma - IntelliSync for GroupWise & Exchange (their biggest revenues seem to come from Outlook/Exchange market!!!) Puma - IntelliSync for GroupWise & Exchange (their biggest revenues seem to come from Outlook/Exchange market!!!) Quartz Development – PortaMail & SmartSync Quartz Development – PortaMail & SmartSync Toffa – SyncWisePro Toffa – SyncWiseProIssues Deployment, maintenance and support on desktops is expensive Deployment, maintenance and support on desktops is expensive Support for multiple sync-stations, using sync at home and at the office, is often difficult or impossible Support for multiple sync-stations, using sync at home and at the office, is often difficult or impossible

18. http://GroupWise.AdvisorEvents.com Using ActiveSync or HotSync for Remote Sync from desktop via IP Palm HotSync and PocketPC ActiveSync can be configured on any desktop computer to accept remote connections Enables user to connect to his computer & sync remotely via IP Disadvantages: Desktop should be reachable from the Internet via IP (security issues) Desktop should be reachable from the Internet via IP (security issues) Desktop should be always logged on for remote sync calls Desktop should be always logged on for remote sync calls Not easy to configure and maintain in a larger environment Not easy to configure and maintain in a larger environment Not very scalable, more like “peer-to-peer” Not very scalable, more like “peer-to-peer” Use the keyword “Remote Hotsync” or “Remote ActiveSync” on Google to find more information

19. http://GroupWise.AdvisorEvents.com Are there any (open) standards? Cradle-based: no standards, every solution is proprietary Server-based: Open Standard – SyncML Sponsored by Ericsson, IBM, Lotus, Matsushita Communication, Motorola, Nokia, Openwave, Starfish Software and Symbian Sponsored by Ericsson, IBM, Lotus, Matsushita Communication, Motorola, Nokia, Openwave, Starfish Software and Symbian Also supported by leading wireless companies (> 450) Also supported by leading wireless companies (> 450) Describes wireless synchronization between many data-sources in general, including collaboration and databases Describes wireless synchronization between many data-sources in general, including collaboration and databases Embedded in several mobile phones Embedded in several mobile phones SyncML clients available for PocketPC & Palm (not for BB) SyncML clients available for PocketPC & Palm (not for BB) Vendors offering GroupWise SyncML solutions: Toffa – SyncWiseEnterprise a true SyncML server Toffa – SyncWiseEnterprise a true SyncML server Messaging Architects – GWAnywhere supports SyncML devices Messaging Architects – GWAnywhere supports SyncML devices JP Mobile – SureWave is based on SyncML JP Mobile – SureWave is based on SyncML Teamware – Teamware Mobile Server can offer data to SyncML devices Teamware – Teamware Mobile Server can offer data to SyncML devices Quartz Development announced to develop a SyncML server Quartz Development announced to develop a SyncML server

20. http://GroupWise.AdvisorEvents.com Cradle Based versus Server Based Cost structure can be a bit more complex, with server and client based license fees. Con:Software, maintenance and support costs can be directly coupled to a user; however, these costs generally are higher than with a server based solution. Pro:Most server based solutions offer a true ”anywhere – anytime” solution: as long as the PDA can use IP to connect to the server a sync can be accomplished. This will work with WiFi, GSM/GPRS, CDPD, and other channels. Pro:Although some sync software can be configured to support LAN-based sync, the result is that the client-p.c. should be left online, logged into the network and the firewall should allow traffic to the ports in use. The resulting LAN-based sync is quite often cumbersome. Con:The user can use any p.c. with the standard sync software, which quite often supports “guest” accounts, to connect to the sync server Pro:Most often the user can only install the standard sync software on one or two PC's; quite often the user wants/needs to sync at the office and at home. The local sync software install is usually tied to the user's account and PDA. Even if multiple sync software installs are possible the resulting syncs might not always be correct. Con:There is a larger risk for SPOF's, which can be reduced by a multi-server installation with failover or load-balancing Con:In general, a distributed model presents less SPOF’s (Single Points of Failure) Pro: The current solutions all depend on the GroupWise Win32 client API, which makes it necessary to use a Windows server with a GroupWise client installed. This could present scalability and stability issues. Con:GroupWise information is accessed via the user's PC. As long as the GroupWise client is running or accessible the device can perform a sync, requiring no more load on the system than if the user was browsing their mailbox, making it a scalable solution. Pro:The server will (and should) most often be a US version of Windows2000 with a US version of the GroupWise client, resulting in no language problems. The user doesn’t notice this. Pro:Additional software doesn’t always support all the languages necessary; Pumatech’s IntelliSync for example doesn’t support the Dutch GroupWise address book. Con:Server install, the user (most often) doesn’t need any software on the desktop; a single server can often serve hundreds of users. Pro:Additional software is often not easily manageable (difficult ZEN snapshots, easily “disturbed”), resulting in high maintenance costs and expert helpdesk skills Con:No additional software is required on the desktop, normal ActiveSync/HotSync is used; most solutions do require a small applet on the PDA Pro:Additional software on top of ActiveSync/Hotsync needs to be installed on the desktop of a user, making these computers an exception to a corporate standard; quite often a solution will install additional software on the PDA as well Con: Server basedCradle based

21. http://GroupWise.AdvisorEvents.com Server-based: Push or Pull? Pull: User driven: “Push Sync Button” Traditionally, most PDA’s, like Palm and PocketPC, have hardware-button either on hardware-button either on – the cradle – the device soft-button on soft-button on – the device – the desktop computer Pushing the button will start the synchronization Push : Server driven: server will push new information to device Server will frequently (more or less continuously) look for new information Server will frequently (more or less continuously) look for new information Server tries to push new information towards device Server tries to push new information towards device Quite often always on-line, either via an analog network in USA and Canada or via GPRS Quite often always on-line, either via an analog network in USA and Canada or via GPRS Device can either beep or buzz the user awake (sometimes literally :-) Device can either beep or buzz the user awake (sometimes literally :-) Push can be very useful, but costly in some mobile networks There is one other important thing to consider: do I want to be notified of every new item immediately (commonly called: “push”) or will the user take some action to collect new information (“pull”)? Some server-based solutions offer what’s called a “semi-push” mechanism:  Notification via for example an SMS message  Notifies the user or device that new information is available  Sometimes even invoke device application to start synchronization

22. http://GroupWise.AdvisorEvents.com Your biggest challenge: Your biggest challenge: Biggest challenge often: Do I satisfy the needs of my users? Do I satisfy the needs of my users?or Do I buy nice piece of technology? Do I buy nice piece of technology? Focus should be on “Feature Mapping”: It’s those tiny details making a user unhappy It’s those tiny details making a user unhappy Result: solution not being used well enough Result: solution not being used well enough No PDA- solution CAN map 100% GW features Feature mapping GroupWise*PDA-solution GW 6.5 Address Book Fields 5% PDA Address Book Fields Shared/Read-only System Address 5% Changes made in Address Book Group Appointments, change and delete 0% Support for Group Appointments ??? Mark Read/Unread 90% Will GW Sent Items folder be filled? 60% Separate Sent Items mechanism Notes in tasks and appointments 75% Multiple mail folder support 25% Additional mail folders supported? GroupWise look and feel 5% Native PDA interface of GroupWise alike? Forward, Reply, Reply all 95% Resend0% No resend option Recurring appt’s 30% * appr. percentage of solutions that map completely

23. http://GroupWise.AdvisorEvents.com Quiz Question: How many 3 rd vendors deliver Sync Solutions for GroupWise?

24. http://GroupWise.AdvisorEvents.com Quiz Question: How many 3 rd vendors have sync solutions for GroupWise? AdvansysLinkWise Symbiancradle-based Consilient BlackBerry server-based Nexic SynchronisPalm/PocketPCcradle-based Notifylinkdiversenserver-based OmniTSOmniMobilePalm/PocketPC/server-based Symbian PumaTechIntelliSyncallencradle-based Messaging GWAnyWherePalm/PocketPC/ Architects Symbian server-based QuartzPortamail Palm/PocketPCcradle-based ToffaSyncWise-Symbian/PocketPCserver-based Enterprise Palm SyncWisePalmcradle-based

25. http://GroupWise.AdvisorEvents.com www.gpxs.net GPXS provide a hosted email solution for all Corporate messaging platforms, including GroupWise. Due for delivery early in 2004 is an extended version of the service that provides full wireless synchronisation of email and calendar without having to install a Blackberry Enterprise server or non-GroupWise email services. Server based BlackBerry GPXS www.pumatech.com IntelliSync software keeps you constantly current with direct, two-way synchronization between your PC and Palm OS or Pocket PC/Windows CE (including Pocket PC Phone Edition) device. Synchronize your email, calendar, contacts, and tasks with the personal information management, contact management, and groupware applications. Cradle based All platforms, except BlackBerry Puma IntelliSync www.notifycorp.com NotifyLink is ideal for mobile professionals who need real time “Over-the-Air” Synchronization and “Push Notification” of their email, calendar, contacts, and tasks. It provides support for multiple wireless 2-way devices, multiple networks, control of global settings, high-level security, encryption of messages, and synchronization. Server based All platforms, supporting a large number of different devices Notify NotifyLink www.nexic.com Nexic Synchronis is the most powerful and flexible application created for GroupWise handheld users. Transferring just the data you want, as well as using an enterprise level client on your handheld device, combine to give you power and flexibility on the go. Most interesting feature: Synchronis Client, running a GroupWise client on your PDA! Cradle based Wireless version announced Palm, PocketPC Nexic Synchronis www.gwtools.com Based on Extended Systems One Bridge Mobile GroupWare platform, GWAnywhere delivers e-mail and PIM (calendar, contacts, and tasks) data to mobile workers any time, anywhere. Regardless of the device they use or the connection method, with options to proactively “push” data to users, give them online access or offline sync capability. Server based All platforms, including SyncML, except BlackBerry Messaging Architects GWAnywhere www.advansyscorp.com Novell GroupWise calendar, contacts and email desktop synchronization for your Nokia 9210 Communicator! LinkWise joins the mobile technology of the Nokia 9210 Communicator with Novell's powerful GroupWise collaboration software. Cradle based Epoc/Symbian Nokia9210 Advansys LinkWise Note: this information is taken from the vendors websites and does not necessarily reflect the opinions of the presenter of this session. www.toffa.com SyncWiseEnterprise provides comprehensive synchronization facilities between GroupWise and any SyncML enabled mobile device. The Synthesis SyncML client for Pocket PC and Palm or native SyncML support of Symbian phones like Sony P800, sync email, calendar, to-do lists and contact information. All will be consistent, accessible and up-to-date. Server based SyncML Cradle based Palm Toffa SyncWiseEnterprise SyncWisePro www.consilient.com Consilient2 is built on open standards to deliver GroupWise® email and calendar on BlackBerry or any Java-enabled device. The Consilient2 Solution builds on the BlackBerry Enterprise Server (BES) and provides GroupWise users with a "true" BlackBerry experience. Server based BlackBerry Consilient www.omni-ts.com OmniMobile is the leading wireless messaging solution providing Novell "native" GroupWise connectivity for PocketPC, Palm & Smartphone users. What makes OmniMobile unique is that it provides direct access through GroupWise via the WebAccess agent, no extra hardware or infrastructure changes required. Server based BlackBerry OmniTS OmniMobile www.quartzdevelopment.com PortaMail is the complete solution for synchronizing your Pocket PC based handheld with Novell GroupWise. Application data is synchronized in both directions. PortaMail can synchronize the following handheld application data: Email (with attachments), Calendar + Reminder Notes, Address Book, Tasks. Cradle based PocketPC, Palm Quartz Development PortaMail www.jpmobile.com JP Mobile’s SureWave Enterprise Server (SureWave) provides full GroupWise functionality (bi-directional synchronization of e-mail, calendar, contacts and to-do lists) on RIM, Pocket PC, Palm and Symbian handhelds. SureWave also supports browser-based access on WAP-capable mobile phones Server based All platforms, including SyncML, except BlackBerry JP Mobile www.lmis.de With bb.sync, LMIS.mobile provides a solution to integrate alternative email, calendar and address software with the Blackberry Enterprise Server. With the help of connectors bb.sync is synchronizing address, calendar and email-data between the corporate groupware and the Blackberry Enterprise Server, in some cases even going beyond the BES's functionality. Server based BlackBerry LMIS bb.sync www.teamware.com Teamware Mobile is a new mobile service that frees you from your desktop. It offers secure wireless access to enterprise information systems independent. Your e-mail and calendar services are automatically available via your mobile phone. Thanks to the continuous GPRS service, the connection is fast and cost-efficient. Support for GroupWise Summer 2004. Server based All platforms that Supporting SyncML Teamware Teamware Mobile

26. http://GroupWise.AdvisorEvents.com Presenting a selection of sync solutions Experience with PDA’s for many years Written several articles: Magazines like GroupWise Advisor Magazines like GroupWise Advisor With Tay Kratzer as technical editor With Tay Kratzer as technical editor Introduction of the following products Category 2 BlackBerry BlackBerry Toffa SyncWiseEnterprise Toffa SyncWiseEnterprise Messaging Architects GWAnywhere Messaging Architects GWAnywhere TeamWare Mobile TeamWare Mobile Category 3 Nexic Synchronis on Palm Nexic Synchronis on Palm Omni-TS OmniMobile Omni-TS OmniMobile This is only part of the collection

27. http://GroupWise.AdvisorEvents.com Feeding your Tamagotchi and BlackBerry with the right stuff: GroupWise Striking resemblance between Tamagotchi’s and BlackBerries: You either love or hate them Some people call them: “manager’s toys” Like with Tamagotchi’s, a life form that needs to be nourished by it’s owner, you will have to nurture your BlackBerries and feed them with the right stuff: the GroupWise information store to keep your BlackBerry users happy and satisfied. BlackBerry is hot in North America for quite some time and now introduced in Europe RIM recently announced: 2 million thumbs use a BlackBerry Latest News: RIM develops native GroupWise support for BlackBerry Enterprise Server 4.0!!! To be delivered Q1-2005

28. http://GroupWise.AdvisorEvents.com Feeding your Tamagotchi and BlackBerry with the right stuff: GroupWise RIM did not support GroupWise natively: Consilient is preferred by RIM, because they use RIM Blackberry Enterprise server (BES). Consilient uses BES with Active Directory & Exchange; they wrap this into their Consilient application Consilient is preferred by RIM, because they use RIM Blackberry Enterprise server (BES). Consilient uses BES with Active Directory & Exchange; they wrap this into their Consilient application NotifyLink supports certain BB models on their NotifyLink server and does not use the BES NotifyLink supports certain BB models on their NotifyLink server and does not use the BES OmniTS offers GWmobile, delivering GroupWise information on the BlackBerry without BES OmniTS offers GWmobile, delivering GroupWise information on the BlackBerry without BES GPXS is developing an ASP-type solution GPXS is developing an ASP-type solution LMIS is developing bb.sync, BES server with GroupWise connector LMIS is developing bb.sync, BES server with GroupWise connector I’ve been evaluating these solutions for several months for an article in GW Advisor Magazine You do get funny reactions from innocent bystanders if they see you walking around with 4 BlackBerries on your belt You do get funny reactions from innocent bystanders if they see you walking around with 4 BlackBerries on your belt Taking care of one BlackBerry can become an addiction, so imagine what happens with 4 Taking care of one BlackBerry can become an addiction, so imagine what happens with 4 A student in a course actually mentioned the striking resemblance between taking care of a Tamagotchi and taking care of 4 BlackBerries and his remark has been following me ever since A student in a course actually mentioned the striking resemblance between taking care of a Tamagotchi and taking care of 4 BlackBerries and his remark has been following me ever since Latest News: RIM develops native GroupWise support for BlackBerry Enterprise Server 4.0!!! To be delivered Q4-2004 or Q1-2005

29. http://GroupWise.AdvisorEvents.com Demo & results of BlackBerry tests Additional devices provided by VodafoneAdditional devices provided by Vodafone All three applications have performed (rather) well on basic things like e-mail and calendaringAll three applications have performed (rather) well on basic things like e-mail and calendaring E-mail on all three devices came almost at the same timeE-mail on all three devices came almost at the same time Several differentiating details:Several differentiating details: Consilient - BES & boxed Exchange & Active Directory Consilient - BES & boxed Exchange & Active Directory – Delivers the “true BlackBerry experience” – Does not yet support OTA address book & tasks (cradle only) – RIM will support OTA with BES4.0 NotifyLink – no BES NotifyLink – no BES – Own e-mail applet; native BB calendar and address book, all data OTA – Very similar to the native client, on detail even better – Uses HTML-connection (via WAP) to get data across OmniTS – no BES OmniTS – no BES – Own e-mail client and calendar; native BB address book, all data OTA – Uses mobile operator’s e-mail box to transfer data More details in GroupWise Advisor Summer2004 issue OTA = Over the Air

30. http://GroupWise.AdvisorEvents.com Toffa SyncWiseEnterprise Background & architecture of Toffa SyncWiseEnterprise Server-based synchronization (category 2) Server-based synchronization (category 2) True SyncML server True SyncML server Using Win32 API’s on Windows32 box Using Win32 API’s on Windows32 box Relatively mature solution Relatively mature solution Installed base in Europe and beyond Installed base in Europe and beyond Synchronizes GroupWise Native PDA applications Native PDA applications OTA via GRPS, WiFi or IP via the cradle OTA via GRPS, WiFi or IP via the cradle Any SyncML phone, over 140 different types Any SyncML phone, over 140 different types Palm & PocketPC using Synthesis SyncML client Palm & PocketPC using Synthesis SyncML clientAdministration User self service, web-based User self service, web-based Admin currently Win32, soon web-based Admin currently Win32, soon web-based Latest version supports System and Shared Address Books, also Read Only address books OTA = Over the Air

31. http://GroupWise.AdvisorEvents.com Messaging Architects GWAnyWhere Background & architecture Messaging Architects GWAnywhere Server-based synchronization (category 2) Server-based synchronization (category 2) Based on strong Extended Systems engine, with many additional features Based on strong Extended Systems engine, with many additional features Using Win32 API’s on Windows box Using Win32 API’s on Windows box Messaging Architects created GW connector Messaging Architects created GW connector Synchronizes GroupWise Native PDA applications Native PDA applications OTA via GRPS, WiFi or IP via the cradle OTA via GRPS, WiFi or IP via the cradle Palm Palm PocketPC PocketPC Symbian & SyncML devices (in latest version) Symbian & SyncML devices (in latest version) Semi-Push (server sends notification to device, which pulls the data towards the device) OTA = Over the Air

32. http://GroupWise.AdvisorEvents.com Teamware Mobile Background & architecture of Teamware Mobile Server-based synchronization (category 2) Server-based synchronization (category 2) Using new API’s on Suse Linux SLES 9 box Using new API’s on Suse Linux SLES 9 box Supports Novell GroupWise 6.5.3 or later Supports Novell GroupWise 6.5.3 or later Based on open industry standards Based on open industry standards Synchronizes GroupWise Mobile information and time management Mobile information and time management Active e-mail with filtering Active e-mail with filtering Automatic calendar synchronization Automatic calendar synchronizationAdministration User self service, web-based User self service, web-based Admin web-based Admin web-based Secure access to data systems Content adaption of Intranet/Internet Content adaption of Intranet/Internet Information in corporate databases Information in corporate databases

33. http://GroupWise.AdvisorEvents.com Demo: JP Mobile Surewave Background & architecture of JP Mobile Surewave Enterprise Server-based synchronization (category 2) Server-based synchronization (category 2) Based on SyncML specifications, enhanced with specific SES features Based on SyncML specifications, enhanced with specific SES features Using Win32 API’s on Windows32 box Using Win32 API’s on Windows32 box Synchronizes GroupWise Native PDA applications Native PDA applications OTA via GRPS, WiFi or IP via the cradle OTA via GRPS, WiFi or IP via the cradle Palm & PocketPC using Surewave client Palm & PocketPC using Surewave client Symbian phones like Nokia 3650, Nokia Series 60 and Series 80 devices Symbian phones like Nokia 3650, Nokia Series 60 and Series 80 devices Offers a Global Address Lookup (GAL) which allows searches in GW System AB, store results on PDA Offers a Global Address Lookup (GAL) which allows searches in GW System AB, store results on PDAAdministration User self service, web-based User self service, web-based Admin web-based Admin web-based OTA = Over the Air

34. http://GroupWise.AdvisorEvents.com Demo: Nexic Synchronis Background & architecture of Nexic Synchronis: Remote (GroupWise) Store & (GroupWise) Application (category 3) Remote (GroupWise) Store & (GroupWise) Application (category 3) GroupWise client on your PDA GroupWise client on your PDA Developed by Jeff Stratford Developed by Jeff Stratford By using own data store less problems with “feature mapping” By using own data store less problems with “feature mapping” Synchronizes with GroupWise Via the cradle Via the cradle OTA announced OTA announced Palm (since Spring 2003) Palm (since Spring 2003) PocketPC (official since May 2004) PocketPC (official since May 2004) OTA = Over the Air

35. http://GroupWise.AdvisorEvents.com Demo: NotifyLink Background & architecture of NotifyLink Enterprise Server Server-based synchronization (category 2) Server-based synchronization (category 2) Using Win32 API on Windows box Using Win32 API on Windows box Also uses Trusted API to GW6.5 POA Also uses Trusted API to GW6.5 POA Synchronizes GroupWise Native PDA applications in conjunction with own applet Native PDA applications in conjunction with own applet OTA via GRPS, WiFi or IP via the cradle OTA via GRPS, WiFi or IP via the cradle BlackBerry BlackBerry Palm Palm PocketPC PocketPC Certain SmartPhones Certain SmartPhones Push on BlackBerry, semi-push on (some) other devices (server sends notification to device, which pulls the data towards the device) OTA = Over the Air

36. http://GroupWise.AdvisorEvents.com OmniTS - OmniMobile Background architecture OmniMobile U ses WebAcces to access mailboxes U ses WebAcces to access mailboxes Local GW-alike application and data-store, server-based synch (mix of category 2 & 3) Local GW-alike application and data-store, server-based synch (mix of category 2 & 3) Synchronizes GroupWise Cradle-sync, Over-the-Air (OTA) and WiFi Cradle-sync, Over-the-Air (OTA) and WiFi Palm & PocketPC, Treo, Smart Phones – no BlackBerry support Palm & PocketPC, Treo, Smart Phones – no BlackBerry support Anything WebAccess can do: proxy, folders, rules, calendars, address books, delegate >>> Anything WebAccess can do: proxy, folders, rules, calendars, address books, delegate >>>Administration 256-bit AES encryption on the device, SSL for Internet connectivity 256-bit AES encryption on the device, SSL for Internet connectivity User self-service configuration User self-service configuration Poison pill clears mobile device completely Poison pill clears mobile device completely NOT REQUIRED: No Additional Server Hardware, No Infrastructure Changes, No 32-bit GW Client NOT REQUIRED: No Additional Server Hardware, No Infrastructure Changes, No 32-bit GW Client REQUIRED: GroupWise WebAccess REQUIRED: GroupWise WebAccess

37. http://GroupWise.AdvisorEvents.com Some final things to consider A PDA or phone has limited resources Depending on your needs, you might want to remove unnecessary messages from the device, but leave them in your GroupWise mailbox to further process them Or you might want your GroupWise mailbox to reflect the deletions you made during the day on your device These devices will somehow be part of your corporate network If a PDA or phone gets lost, valuable information could get lost as well Quite often users create a small file with all kinds of interesting information, like passwords, on their device; they will certainly store telephone numbers on it You should decide on a policy for lost or stolen devices and enforce that policy with ZENworks for Handhelds or other tools Not every solution supports the downloading of attachments: This is not as bad as it seems: downloading a large attachment via relatively slow link on a device with limited memory resources and quite often limited viewing capabilities can be cumbersome. Consider using PDF files, which are relatively small and which can be viewed without these risks of unwanted modification When choosing a device: Beware: your own personal favorite device might not be the best corporate choice The costs of supporting several device types with different software versions will be much higher than you and your organization can probably afford However, these devices are definitely all around us now and they will soon become an important part of GroupWise collaboration environment

38. http://GroupWise.AdvisorEvents.com Conclusion Using a PDA or phone connected to GroupWise opens a whole new world of possibilities We’re moving into the age of the “always connected user”; let’s make sure your users have the best connection to your GroupWise system Please feel free to share your thoughts, ideas or comments about this article by sending an email to erno@clarify.nl I’m sure most of your e-mails will be viewed on and replied from one of my mobile devices ;-)

39. http://GroupWise.AdvisorEvents.com Questions and answers & Additional resources GroupWise Advisor Magazine Spring 2004 “Use Your PDA or SmartPhone with GroupWise” “Use Your PDA or SmartPhone with GroupWise” GroupWise Advisor Magazine Summer 2004 How to Feed Your BlackBerry with the Best Stuff: GroupWise! How to Feed Your BlackBerry with the Best Stuff: GroupWise! WirelessSyncML: Smartphone and PDA Synchronization WirelessSyncML: Smartphone and PDA Synchronization GroupWise Advisor Magazine Fall 2004 Getting in Sync Getting in Sync GroupWise Advisor Magazine Winter 2004 RIM BES 4.0 for GroupWise RIM BES 4.0 for GroupWise GW Magazine:www.gwadvisor.com Tamagothchi:www.mimitchi.com SyncML:www.synmcl.org

40. http://GroupWise.AdvisorEvents.com Thank you! Please remember to fill out your evaluation.