1. SPEECH DRIVES CRM Ease of Use Reliability, Accuracy and Completeness On-the-spot, on-the-go, any phone, even while walking and driving Brian Gebert Shunra Software, Ltd. Director of WW Sales Operations Jangwoo Shin Technical Director NetXentry, Provider of WebForPhone Service 1

2. PROBLEM 2 Shunra is worldwide pioneer and market leader of hardware and software network simulation products that address IT throughout network lifecycles. It is headquartered in NYC, with an R&D center in Israel, an office in UK, a global network of channel partners and a global network of sales staff. For Sales Force Automation (SFA), Shunra employs Salesforce.com CRM, maintaining critical diverse and extensive data in real time. For critical reliability, completeness and accuracy, Shunra uses WebForPhone to maintain data while on-the-spot, on- the-go, easy on the users.

3. CONFIDENTIAL ABOUT SHUNRA The “Gartner” recognized leader in WAN Emulation technology for Business Production Readiness Headquarters in NY, offices in Philadelphia, UK and Israel Established in 1997 and achieved 10 consecutive years of growth Products used by 1700 customers Trusted by and provides value to over 1/3 of the Fortune 100 Some of our partners: 3

4. CONFIDENTIAL SOME OF OUR 1,700 CUSTOMERS Energy/ManufacturingHigh Tech Financial ServicesTelecommunications Other Professional Services 4

5. ABOUT WEBFORPHONE 5 Enterprise Clients Advanced Technology Automatic recognition of very large words and names vocabulary Innovative services: Directory Assistance, CRM, etc. by speech/phone Website emulation by speech/phone. No IT needed. Recording and analysis to improve caller satisfaction Professional voices in prompts Etc.

6. SOLUTION 6 USE SPEECH/PHONE Wherever Whenever you are, traveling or meeting: Just say what information you need on the spot. Just say whatever corrections or new encounters Just dictate free text for attachments Get response by voice or retain them by SMS/Email RESULTS: ACCURATE, COMPLETE, UP-TO-DATE DATA Note: The WebForPhone Platform learns dynamically in real time to recognize spoken words and names-anything used in Accounts, Contacts, Leads, Opportunities, Events and Tasks.

7. EASE OF USE 7 Recognizes caller by authenticated voice; quicker and friendlier. Self instructive and natural to use. WebForPhone emulates Salesforce.com website service closely. Pocketsize guide. Just say what is needed or speak updates, anytime, anywhere any phone. Recognizes caller using any words or names in the DB. Backup by additional questions and key-in. Responses by voice and also by SMS and Email Dials phone numbers in DB Easier and faster searches by built-in narrowing process Free text update in voice form with transcription option

8. INTEGRATING WITH DIRECTORIES AND SERVICES 8 With: Vertical Industry Directory Assistance Directions to locations Transfer of calls User’s custom systems

9. DEMONSTRATION 9 http://www.webforphone.com/salesforce/sfdemo/SF_CRM.html Scenario 1:Search calendar linked to related searches and responses Scenario 2: Search by name, category and location followed by updating

10. DISCUSSION 10 Visit www.shunra.com for more information on Shunrawww.shunra.com Visit www.WebForPhone.com for more information on WebForPhone.www.WebForPhone.com Visit www.WebForPhone.com/Salesforce to enroll in CRM service and use.www.WebForPhone.com/Salesforce