1. Avaya Aura® 6.2: An Overview of What’s New
Speaker’s Name
Title
Date

2. Agenda Executive Summary
The Avaya Aura® Vision for Business Collaboration
Avaya Aura Market and Architecture
Avaya Aura 6.2 Summary
Avaya Aura Solution for Midsize Enterprise 6.2
Getting ready for Avaya Aura 6.2
Hardware Requirements
Availability
Next Steps
Avaya Aura 6.2 Feature Details
Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

3. What is Avaya Aura®?
Avaya Aura® is the communications solution for next generation, people-centric collaboration.
Session (SIP) based communications
Unified Communications and Collaboration
Users, not technology, define the experience
The basis for collaborative, barrier-free business environments that drive business results for our customers:
Industry leading levels of flexibility, scalability and reliability
Hard dollar cost benefits for customers through simplification and access savings
Open standards and 3rd Party solutions integration
A migration path forward for every customer
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4. Why Avaya Aura? Business Challenges! Worker Productivity
“To support today’s business challenges, a new architecture for communications is required”
Zeus Kerravala
Yankee Group
Business Intelligence
Device & Application Consumerization
Social Networking
Virtualization
Cloud
Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.
© 2011 Avaya Inc. All rights reserved.

5. Collaboration brings together the right people with the right information to deliver business results in real time
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6. Collaboration Today: Non- real time, ad hoc, labor intensive, ineffective
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7. And also…
Siloed, disjointed, location-centric, sequential and application specific
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8. Session-based collaboration experiences are…
Right People
Right Information & Context
Seamless, multi-modal, contextual, customized, complete
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9. Avaya collaboration solutions bring together the right people with the right information to deliver business results in real time
…the right people working together from different locations, applications and devices…using the right information to get work done!
Events happen. Business intelligence combined with unified communications & collaboration result in…
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10. How does Avaya Aura Facilitate Collaboration?
Integration
Network Normalization
Integration of 3rd party solutions and call servers
Support for SIP applications, devices and presence
Scalability
From 250 to 250,000 users on the same scalable architecture
Reliability
Capacity and redundancy for large scale and / or high availability environments
Simplified Management
Centralized administration of the network and applications
Critical tools to intelligently manage bandwidth and network resources
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11. The Avaya Aura Architecture
Avaya Aura Presence Services
Avaya Aura Messaging
Avaya Voice Portal
Avaya Meeting Exchange
Avaya Aura Conferencing
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12. Avaya Aura Evolution: Scalability, Reliability, SIP
250K Total / SIP users
16 SM instances
Geo- Redundancy for SMGR
Enhanced Reliability (ex. Survivable Remote SIP Trunking)
Presence Enhancements
Incremental SIP Features
Future
Direction*
250K Total
100K SIP users (From 18K to 36K per CM)
10 SM Instances
SMGR Security Enhancements
Call and Connection Preservation
Incremental SIP Features
Avaya Aura 6.2
February 2012
100K Total
100K SIP users
10 SM Instances
Call Admission Control
Integration of CS1000 into Avaya Aura
Incremental SIP Features including SIP E911
Avaya Aura 6.1
November 2010
SIP Feature Server or Evolution Server Option
100K Total,
50K SIP users
6 SM Instances
Survivable Core
and Remote
Unified network with 3rd party integration
Incremental SIP Features
Avaya Aura 6.0
June 2010
* Future Content is not yet committed or scheduled
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13. Avaya Aura Customer Benefits
An adaptable communications architecture that:
Simplifies network-wide feature deployment and on-going management driving down OPEX
Centralizes routing, SIP trunking, and applications providing cost effective and customizable services to users across the network
Scales from 250 to 250,000 users on a single software platform providing consistent user services across locations
Offers High availability / geographic redundancy options for critical reliability networks
Provides a secure environment across multiple layers in the network
Session, Network and Bandwidth Management
Network Normalization
Collaboration - Video, Telephony, Conferencing
Centralization
Security
Survivability
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14. Session Initiation Protocol (SIP) Business Collaboration
Avaya Aura 6.2 Summary
Scale and Reliability
Avaya Aura® for 250,000 Users!
Extension of High Availability Solution to Mid-Sized Enterprise (ME)
Communication Manager Connection Preservation and Session Manager Call Preservation
Security, usability and SNMP enhancements on System Manager
Up to 10 Emergency Numbers for International
Session Initiation Protocol (SIP)
SIP Group Paging
SIP Team Button
SIP Enhanced Call Pick Up Alerting
SIP Enhanced Call Forwarding
SIP AutoDial Buttons
DTMF SIP-H.323 Integration
Business Collaboration
Conferencing – Local GUI and Moderator Controls
International TON support
Native support for 94xx & 96X1 sets
Guardian Service Pack and Dot Releases
AACC call information enhancement
Presence Services 6.1 SP1 integration of Microsoft OCS
Cisco Phone Support
Continuing to make Avaya Aura® the flagship communications solution for next generation, people-centric collaboration.
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15. Avaya: Solutions for All Market Segments
Avaya Aura®
Designed for Midsize and Large Enterprises,
more advanced communications needs
B5800 Branch Gateway and G430 / 450 Media Gateways
Avaya Aura® Solution for Midsize Enterprise
(Up to 1,000 users)
Avaya Aura®
Avaya IP Office
Designed for SME Markets,
Simpler communications needs 5
100
250
1000
10,000
xxx,000s
Small
Medium
Midsize
Large
Fortune 1000
# of Users/site
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16. Avaya Aura® Solution For Midsize Enterprise
UC Applications “In-a-box”
Avaya Aura® Session Manager
Avaya Aura® System Manager
Avaya Aura® Presence Services
Avaya Aura® Application Enablement Services
Communication Manager Utility Services
Avaya Aura® Communication Manager and Communication Manager Messaging
Avaya Aura® System Platform
Avaya Aura® Solution for Midsize Enterprise
Uses System Platform technology
Avaya Common Server
Target 250 to 1000 users,
10’s of locations
Single path
install, fast, less costly
Utility Server including Enterprise Directory Server
Secure remote monitoring (SAL)
Midsize enterprise now has all the large enterprise benefits of Avaya Aura platform at the core
Key applications virtualized to a single server are noted on the left. Each of these applications maintains the same capabilities as when running on separate servers. In fact it is the same license bundles found in standard and enterprise editions.
Avaya Aura Solution for Midsize Enterprise is a single server, end-to-end solution that streamlines Unified Communications roll-outs. It enables businesses to rapidly enhance staff productivity and to offer differentiated customer service with powerful applications. Leveraging System Platform virtualization technology, Avaya Aura Solution for Midsize Enterprise also simplifies management and lowers energy costs.
Installation: single path, fast and less costly than installing everything separately. Adds simplicity of administration
Such as putting in IP addresses once, consolidated single form for initial install (all IP addresses)
Services: fully training on System Platform environments.
Key features
Unified communications applications including telephony, voice messaging, basic conferencing and presence.
Integrated system management suite
Resiliency delivered with secure remote monitoring for reliable performance
Local redundancy (LSP) with dual processors & multiple hard-drives
Scale: users, up to 250 locations
Green: saves 66,000 pounds/yr in CO2, up to 51% less energy than Cisco
Industry-leading low unified communications price (15% - 22% less than key competitor)
The grey boxes define the target audience as well as some of the benefits of this solution
250 – 1000 users
Less complex, quicker turn-up, less support needed for system management/expansion
CM Messaging
300 agent Contact Center
High Availability (New with 6.2)
Basic Configuration
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17. Getting Ready for Release 6.2: Supported Hardware
Communication Manager:
S8300D: Embedded blade for Avaya Aura Gateways (G450/30,350,250,700)
S8510 Server - not used for duplication
Use in a simplex migration by adding memory (6 GB) to total of 8 GB
Most have 250GB HDD but if 146G HDDs, add third 146GB HDD and RAID 5
Avaya Common Servers and S8800
Session Manager
System Manager
System Manager 6.2 (standalone) on the following Avaya Servers:
Avaya Aura® Solution for Midsized Enterprise 6.2 HA Targeted for Q2 2012
Avaya Common Server
MBT 5.x transition to ME 6.x requires a server replacement
Previous Hardware versions not listed above are not supported
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18. Avaya Aura® 6.2 Detailed Feature List

19. Scale and Performance: Avaya Aura Scalability
Up to 250,000 Total End Points
Up to 100,000 Total SIP End Points
Communication Manager 6.2
Up to 36,000 SIP End Points
Up to 24,000 SIP Trunks
Session Manager 6.2
Up to 12,000 SIP End Points per Session Manager (standalone)
Up to 10 Session Managers in a single network
Up to 500 Communication Manager Instances
System Manager 6.2
Avaya Aura Solution for Midsized Enterprise
Up to 1000 Total End Points
Up to 1000 Total SIP End Points
Up to 350 SIP Trunks
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20. Scale and Performance: Call Preservation
Applicable to Session Manager (SM) Cores with Multiple SMs
In the event of a SM failure:
Connections in progress and Calls in queue are preserved
Includes calls to AACC as long as they are routed through VP or CM
G860/M3000 and SBCs Supported
Customer Admin-able by time of day, immediate or manual
AACC MX
MMCS PS VP
AAM CM MM
AA SBC
SIP
Trunks
Core SM SM SM SM SM
PSTN SM SM SM SM SM
TDM
Trunks
G860
Avaya Aura™ CM
Avaya Aura™ CM
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21. Scale and Performance: Survivable Core Connection Preservation
Prevention of split registrations of media gateways and H.323 endpoints between the main Communication Manager or Survivable Core or Survivable Remote servers
Controls the registrations to provide the best system functionality in various outage scenarios by preserving the desired connections
Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

22. Scale and Performance: System Manager
Manage 250,000 total users
Common provisioning with single LDAP synchronization for Avaya Aura and CS1000 users
Single authorization (RBAC) for Avaya Aura and CS1000 systems
Central provisioning of B5800 branch gateways including upgrade
Administration of advanced SIP features
Native administration of new 94xx and 96xx endpoints
Support for hospitality solutions by enabling CM to control “endpoint display name”
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23. Scale and Performance: System Manager
Real time notification of CM changes
Audit trail of CM changes made by System Manager administrator
Central administration of management parameters for System Manager and its adopters
Trust Management certification management providing simple provisioning of secure UC communication
Hardened System Manager security via OS hardening and password complexity
Section 508 compliance assessment
VPAT (Voluntary Product Accessibility Template)
Targeted at Federal and State Government
Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

24. Scale and Performance: System Manager product coverage
New products added to System Manager in 6.2:
Avaya Aura Contact Center Control Manager 7.0
Avaya one-X Attendant 4.0
B5800 Branch Gateway 6.2
HealthCare Applications
M3K High Density Trunk Gateway 2.0
Avaya Aura Conferencing 6.2
Supported in System Manager before 6.2
Avaya Aura Communication Manager
Avaya Aura Call Center Elite
Avaya Aura Contact Center
Avaya Aura Presence Services
Avaya Aura Session Manager
Avaya Data Portfolio (e.g. COM, EPM, IPFM, NRM, and VPFM)
Avaya one-X Client Enablement Services
Communication Server
Solution for Midsize Enterprise
Avaya Aura Conferencing
Avaya Aura Messaging
Avaya One-X Agent
Media Application Server
Modular Messaging
System Manager functions available to each product varies by product.
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25. Session Initiation Protocol: SIP Call Features
Enhanced Call Forwarding
Supports call forwarding on “Unconditional” “Busy” and “No Reply”
Permits user to differentiate between treatment of internal and external calls
Same operation as on H.323 end points (User receives visual and audio feedback on feature activation and visual guidance on invoking feature)
Each of the 6 permutations can have a different destination
Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

26. Session Initiation Protocol: SIP Call Features
Enhanced Call Pickup Alerting
When any member of a pick up group is called, the displays of all members of the pickup group are updated with the calling and called party information, enabling a member to decide whether to pick up the call or not.
The following alerting options are available: Intercom ring, Silent if busy (if the user is busy on another call, the audible alerting is skipped.), half-ring, continuous, single if busy, no ring, single ring.
The timing of the display and audible notifications are separately administrable.
Same functionality as on H.323 end points
Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

27. Session Initiation Protocol: SIP Call Features
SIP Team Button
The assignment of a team button on a station brings it automatically into the virtual team, establishing a data relation between the monitored station and the monitoring station.
The Team Button has two functions:
Display function: Allows any member of a team (monitoring station) to observe the station state of other team members (monitored station).
Execution function: Allows the Team Button to be used as a Speed Dial Button or Pick-Up Button. Depending on the state of the monitored station, when the Team Button on the monitoring station is pushed, a call to the monitored station is established directly or a ringing call is picked from the monitored station.
The number of monitored stations that can be monitored by other stations is limited to a maximum of 15.
Same functionality as on H.323 end points
Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

28. Session Initiation Protocol: SIP Call Features
Group Paging to SIP Phones
Page groups are created by assigning extensions as members of the group and an extension number which users dial to page the group.
When a user dials the extension of the paging group, Communication Manager activates the speakers on all the telephones in the group. Speakerphone paging is one-way communication: Group members hear the person place the page, but cannot respond directly.
Same functionality as on H.323 end points
SIP Auto Dial Buttons
One-touch access to frequently called numbers
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29. Session Initiation Protocol: SIP Feature Enhancements
AACC Call Information Enhancements
For SIP calls, provides agent with understand of call status for Hold, Transfer, and Conference
CODEC Support
Enable Support for Codecs G722.2, iLBC, iSAC, and SILK
Providing wide bandwidth and low bit rate codecs
Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.

30. Session Initiation Protocol: SIP Feature Enhancements
DTMF SIP-H.323 Integration
Permits the proper translation of DTMF tones between SIP and H.323
SIP Networks Use RFC 2833 DTMF
H.323 Networks Use Signaling Messages
DTMF SIP-H.323 Integration allows tones to be converted between Communication Manager, Avaya Aura Messaging and Voice Portal
SIP NW 1
AA Messaging SM
SIP NW N
AA Messaging SM
H.323 NW M
H.323 GK
H.323 Messaging
H.323 NW 1
H.323 GK
H.323 Messaging
O O O
O O O
Loc A
H.323 PBX CM
Loc Z
H.323 PBX CM
O O O
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31. Business Collaboration Enhancements
Avaya Aura Conferencing Local GUI
Simple local access to participants and their status via 96XX Display
Navigation arrow to get conference details
Telephony Presence (On a call)
Instant Messaging Availability
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32. Business Collaboration Enhancements
Avaya Aura Conferencing GUI Enhancements
Provides conference host enhanced interface to control conferences via a 96XX end point
All conference participants are visible to the host and controls include:
Mute
Un mute
Drop
Add
Participant has been selectively muted
Participants
Controls
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33. Business Collaboration Enhancements: Presence Services 6.1SP1
Support for Microsoft Office Communicator via Office Communications Server
Enables Avaya Presence Server federation with OCS server and MOC
System Platform installation improvements
On site simplified initial installation through CLI change of network parameters:
PS IP address, Gateway, Domain search list, DNS, Netmask and PS hostname
Presence Services 6.1 is compatible with Avaya Aura 6.2
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34. Business Collaboration Enhancements: Presence Services 6.1SP1
Avaya Presence Server / Microsoft OCS R2 Topology Overview
XMPP
SIP
SIP / TLS
SIP / TLS
SIP / TLS
SIP Presence and IM
Avaya Presence
Server
OCS Edge
OCS R2 Server
presence domain e.g. aps.avaya.com
enterprise domain e.g. avaya.com
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35. Introducing GUARDIAN
Guardian is an innovative (patent pending) approach to secure Avaya intellectual property
Guardian will be used in conjunction with Avaya’s current software licensing to control the right to apply service packs and dot releases using the PLDS licensing architecture & infrastructure
It addresses a current issue where Service Packs and Dot Releases can be copied and inappropriately used by Unauthorized Maintenance Provider (UMPs)
Guardian extends and enhances Avaya’s control over each release and protects lawful customer investments
Avaya will extend Guardian to all new Avaya products commencing with Communication Manager 6.2 and following with Avaya Aura Messaging 6.2
Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.
Avaya Inc. - Confidential. Use pursuant to the terms of your signed agreement or Avaya policy.