1. Driver Communications Maximize Efficiency Improve Operations

2. Is it Bull? What happens if driver communications is inadequate? What happens if communications are excellent? What is your vision for your company?

3. Modalities Telephone (find a pay phone) Cell Phone Nextel / Mic RadioPagers Mobile Data Wifi Networks

4. Products KonaWare Transport Pickup and delivery, OSD, collections, signature capture Hours of Service for driver log and vehicle inspection functions Intermodal pickup/delivery GPS coordinate capture Barcode/RFID scanning Operates on-line or off-line Wide range of devices Java J2ME -- P&D and Intermodal Pocket PC P&DPocket PC HOS

5. User Survey What is your company doing now Would you want to change Would your dispatchers? Would your drivers?

6. Frequency How often is contact with the driver needed Why GPS frequency

7. GPS and Mapping

8. How Much is too Much? Big Brother Effect Big Bother Effect Why Bother Effect

9. Philosophy Is the driver a “partner” Is the driver a “resource” Should driver’s think, or should they be told?

10. Dispatch Strategy Send All Stops at once Urgency Urgency Change Change Once dispatch one or two stops out Nothing to do Nothing to do No fore-knowledge No fore-knowledge

11. Customer Service Benefits Real time knowledge Better answers Fewer interruptions EDI

12. Questions – Driver to Dispatch Directions Delay Authorization Need Work Too Much Work

13. Questions: Dispatch to Driver Where are you When will you be there Do you have room Do you have time Did you complete the stop

14. Keeping the Driver Honest Review Logs Plot Routes Tail

15. Keeping the Dispatcher Honest Planned vs Actual Time of Dispatch Plot Routes Check that missed pickups aren’t hidden

16. Keeping the Custom Honest Calls logged after report Authorizations for Delays POD status for events

17. KISS What makes it work, but keeps it simple Printed Manifests Mobile Data Check Calls GPS

18. The Future RFID will communicate directly with the system Barcodes will contain all information E-Commerce

19. HOS Driver Log Compliance LiabilityTools