1. HP & Cisco Unified Communications & Collaboration Solutions
Hello and welcome to our session on Unified Communications………..
Markus Hahnel, HP Services
CAT, Boeblingen, April 2008

2. Agenda What challenges does Unified Communications address?
HP Services Unified Communications Offerings
The HP Advantage
Examples & Customer Successes
15 April 2017

3. What challenges does Unified Communications address?

4. Customer Challenges Unified Communications can help!
How can I…..
Reduce my mobile phone charges?
Reduce business travel expenses?
Reduce the number of communications devices needed?
Simplify management and operations overheads?
Categorised in three groups
Cost Reduction
Revenue Generation
General Productivity
Shorten product development cycles?
Shorten time to market?
Be more responsive to customers?
Shorten overall business decision cycle times?
Help my people be more productive?
Make sure we are using up-to-date information?
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

5. Unified Communications: What is it all about?
Fixed communications
Shorten decision cycle time
People
Mobile Communications
Voice
Integrate and simplify
Improve customer responsiveness
Improve collaborative working
Data
Reduce Capex and Opex
Video
Eliminate location dependence
Its all about streamlining information and knowledge flows within and between companies/organisations
Integration of different type of communications
into current business processes
incorporating different technologies
UC is not only about technology
It addresses the Communication needs of People, Business Processes and utilises appropriate Technology
Supporting the different needs of different type of workers
Fixed desk, home office based, field based, etc.
Generating a serious of benefits under the headings of:
Cost optimisation
Revenue Generation
Overall productivity
Technology
Process
Eliminate device dependence
Access to voice, data, and video services regardless of time, location or device
Call center agents
Fixed desk
Knowledge worker
Commuter
Road warrior
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

6. Enterprise Communications Challenge The Knowledge Worker’s Pain
Knowledge Worker are affected every day with:
Too many disjointed devices
Office phone
Cell phone
Instant messaging
Voice mail
Complex user interfaces
Limitation of availability of application and presence information
High Mail load: leads to inefficiency and delays
Increasing demands for real-time communication W
Higher degrees of mobile working practices can lead to inefficiencies and longer process cycles
This takes the example of a ‘Road Warrior’ but would be equally applicable to other mobile employees.
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

7. One size does NOT fit all! Example of a Mobile Worker Categorization
By doing a “Mobile Worker Categorization” you can provide the right tool set to each employee depending on working patterns
The goal is to only provide ONE dedicated phone and computer per employee
Be aware of that all computers can handle voice and that almost all phones can handle data
Laptops already have built-in Wireless LAN capabilities
PC cards for GPRS/3G is available for users that need “mobile” data connectivity
GPRS/3G capabilities will soon be built-in to most laptops
Voice
Data
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

8. Typical Communications Starting Point Multiple channels, fragmented access
Video
Cost
Rigid
Mobile Telephony
Multiple infrastructures
Fixed Telephony
Enterprise communications today:
Most enterprises rely on a number of different channels and applications for communicating internally and externally: telephony (fixed, mobile), , fax, video conferencing, instant messaging, SMS, collaboration systems, CRM, etc., etc.
Some companies prefer telephony as their main Communication channel whereas others may use and instant messaging as their most important Communication channels. The choice of Communication channels depends on company culture, the specific industry sector, country and many other things.
Each channel has it’s own characteristic and relies on specific systems and architectures. Furthermore, companies today inherit or build multiple communications infrastructures.
The main problem for enterprises today is that they have to maintain most existing Communication channels to guarantee efficient running of their business.
However, this is a difficult and expensive task as most Communication channels are rigid, stand-alone solutions and little integration exists between them.
IT Systems:
, IM, Document Mgmt, Conferencing, CRM, etc.
Lack of control
Limited manageability
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

9. Unified Communications The goal….
Integrated Enterprise Communication& Collaboration System for Voice, Video & Data
One common infrastructure
Higher degree of variable costs
Comprehensive cost control
More flexibility
Full control and manageability
Standardized hardware and software
The vision – unified communications:
Fully integrated enterprise Communicationssystem based on a common standardized platform, enhancing functionality for end-users and improving systems management and security. End-users can use their device (and network) of choice for any type of Communicationsand messaging, only limited by devices capabilities (e.g. no camera = no video conferencing). A common interface to the system will facilitate how employees work and make it much more intuitive compared to previous systems.
Lower fixed costs due to fewer individual (proprietary) system platforms and consolidated networks.
Higher degree of variable costs because of new and more flexible communications traffic billing schemes.
Improved systems flexibility both technically and financially will make the system more adaptable to business or organizational changes. Furthermore upgrades and extensions will be easier and more manageable with the use of standardized software and hardware platforms.
Common infrastructure Simplified and consolidated networks Any client
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

10. HP Unified Communications Offerings

11. Unified Communications HP perspective
Seamless and secure integration of voice, , fax, video, IM, rich presence, conferencing and collaboration via converged systems.
Responding to customer needs for communications over an IP network—enabling people to connect and collaborate independent of medium, location, and device.
Application Integration
Unification
Presence, policy, access, routing and relationships
HP categorizes UC solutions into broad groups as shown on this slide
Voice
Messaging
Presence
Conferencing
Collaboration
Networks and computing
Mobility/Wireless Servers/Storage/Software Management
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

12. HP UC: Product Mapping Illustrating key components based on Cisco & Microsoft platforms
Network & Systems Management
HP SW (Openview), SCOM, SCCM, CiscoWorks
Security Services
Collaboration/Portal
Active
Directory
Microsoft Office SharePoint Server 2007
Microsoft Groove Server 2007
Communications Server 2007
Microsoft Office
The purpose of this diagram is to illustrate how products from the different vendors can be positioned in the different layers of the HP UC model. It does not say that a specific product must be used – rather it shows how they can be used.
Its main role is to act as a reference summarising a somewhat complex product landscape
HP‘s skill is in understanding how to simplify and integrate all of this technology and link it to relevant business processes and to the needs of individual end users.
Microsoft Exchange Server 2007
Microsoft Office
Communications Server 2007
Instant Messaging
Directory Services
Presence
Cisco Unified Presence Server
Microsoft Office
Communications Server 2007
Conferencing
Cisco Meeting Place
Telephony
Cisco Unified Communications Manager
Microsoft Exchange Server 2007 UM
Cisco Unity for Microsoft Exchange
Cisco Unified Presence Server
Desktop Clients
Mobile Clients
Phone Clients
LDAP
Server
Cisco UPC
Microsoft Office, Ipaq, SmartPhones
Communicator Mobile
Cisco
IP -phones
Microsoft Office Microsoft Office Communicator
Core IP Network
Cisco Networking Products (Router, Switches)
15 April 2017

13. Unified Communications Offering
Solution portfolio (services and products) designed to help enterprises realise the vision and benefits of deploying Unified Communications Solutions
Full Menu: suite of Communications services & products
HP Hardware and Software: Robust portfolio of server storage, PC’s, phones, PDA’s & software
Partnerships: HP technology with Leading Applications and Network Vendors
Planning Services: Discovery, Assessment, Proof-of-concepts, architectures, decision tools, bill-of-materials, roll-out strategy
Deployment Services: Design, project management, procurement, installation, turn-up & testing
Support Services: A full suite of product lifecycle support services and end-user service desk
Outsourced Services: Management and hosting of messaging, collaboration and mobile infrastructure & devices
We need to verify the bullet on ‘hosting‘
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

14. Unified Communications Solution Portfolio
Unified Communications Solutions
Assessment, Strategy and Architecture Services
Migration to IP Solutions
IP Telephony
PBX Replacement
Network Upgrades
Messaging Solutions
Unified Messaging
Presence
Exchange Integration
Collaboration Solutions
Collaboration
& Mobility /FMC
Video Conferencing
Rich Presence
Integrated Business Solutions
Application Integration
Business Applications
“Digital Hospital” S
This is part of the UC journey – Customers can enter at any point: Assessment, Strategy and Architecture Services, Migration to IP Solutions, Messaging Solutions or Collaboration Solutions
HP can guide a customer through this journey
EXAMPLES OF SERVICES
Assessment, Strategy and Architecture Services:
UC Consulting and Assessment
Integration services
Network Security services
Migration to IP Solutions
Cisco IPT (IP Telephony)
Cisco IPCC (IP Contact Center)
Cisco Network Upgrades
Messaging Solutions
Microsoft Exchange 2007 services
Collaboration Solutions
Microsoft OCS 2007 services
Microsoft SharePoint 2007 services
Microsoft Portals Solutions
Integrated Business Solutions
HP’s Digital Hospital
HP’s Digital Library
HP’s Bank branch of the future (being developed) – current status??
Support Services
HP has capabilities to provide services across all solutions and the ability to integrate them together
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

15. HP Services for the complete Unified Communications Lifecycle
Unified Communications strategy – Business Alignement
UC Business technology Roadmap
Solution architecture & solutions Design
Design
Strategize
Assessment:
-ROI indication
-Business & UC Models
-Video collaboration
Analyze
Unified
Communications
Solutions W
Covers the full lifecycle of UC projects
From Business and Technology Assessment and Strategy
To Complete Communications and Messaging Technology implementation
Composed from different services allowing to start pacing client maturity and priority.
Delivered in close collaboration with customer business and technology management
Pilot
Evolve
Identify
Proof of Concept. Verify design and integration
Manage
Identify
-Line of Business
-UC Solutions
Management of
messaging, collaboration &
infrastructure/devices
Roll out
Support
Roll-out according to strategy and roadmap
Verify
Solution & operational support
Business, Design and performance measure
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

16. The HP Advantage

17. Why HP for Unified Communications
Implementing Unified Communications can be a complex “journey”. HP’s approach is to simplify and integrate.
HP has:
Established consulting methodologies for assessments
Differentiated technology portfolio
Strategic alliance agreements with leading UC Vendors: Cisco, Microsoft
Made significant investments in UC capabilities: skilled workforce, demo centers, industry specific solutions
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

18. Unified Communications Partner strategy
Strategic Partner
Cisco
PBX
Networking
Microsoft S
Deep capabilities and strong relationships with Cisco and Microsoft, two of the leading UC platforms, and industry-leading regional and local UC vendors
Cisco
HP and Cisco provide vision, leadership, experience and a complete portfolio of solutions tailored to unique needs of enterprises and emerging businesses
HP’s leadership in services, networks, servers, storage and desktops, and Cisco's leadership in Unified Communications and intelligent networking infrastructure delivers unique value
Microsoft
HP and Microsoft have engaged in a go-to-market initiative, HP & Microsoft Solutions for the People-Ready Business
HP provides Unified Communications and Collaboration solutions that allow customers to capitalize on next-generation technology being developed by Microsoft
Additionally, HP has strong partnerships with UC vendors and telecom providers such as Avaya, Alcatel-Lucent, Ericsson, Nortel, and Siemens
HP-Unified CommunicationsCollaboration SI role
Computing
Storage
& Software
Consulting
Assessments
Collaboration
Tools
Messaging & Device Management
Support &
Training
February 2007 – HP Restricted
Deployment
Integration
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

19. Key Partner Relationships
Cisco
HP is…
Cisco’s FIRST Global Certified Partner
One of two Cisco Global Gold Partners
Gold certified in 38 countries
HPS holds Cisco Partner certifications in 52 countries
HP has…
Global support offerings for Cisco
6,000 Cisco certifications and specializations
Joint solution development
Microsoft
HP is…
Recognized as Prime Integrator for Exchange Server 2007 and Office Communications Server 2007
The leading integrator of Microsoft technologies—worldwide
A market leader in virtually all Microsoft installed-base categories
HP has…
29,000+ Microsoft specialists
Microsoft solutions focused practice
Joint solution development
S + W
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

20. The UC Journey is different for everyone
Tailored to the unique requirements of individual clients
Solution elements
Company A
Company B 1 2 3 4 5 6 7 8 9 10 11 8 3
Mobile telephony -
IP telephony -
Enterprise applications -
IP network upgrade -
WLAN networking -
Portal -
upgrade -
Unified Messaging -
Collaboration (audio/video) -
Presence/Instant Messaging -
Management - 7 W
From UC vision to implementation:
Most companies will agree with the overall vision for UC but challenged when it comes to actually realizing the vision into working solutions.
HP therefore recommends dividing the UC implementation into smaller steps and assists in identifying the best route towards effective unified communications.
Many companies will not need to implement all the solution elements at once but can start with those identified as high priority and then add additional solution elements as and when required.
Each company will take a different route towards unified communications depending on their existing setup, needs, requirements and general ambitions.
This illustration shows how two different companies achieve Unified Communications by implementing solution elements over a certain amount of time. Each sub element is like a piece in the overall puzzle and closely linked into an common management, security and HW/SW platform.
Further design principles build on the HP Adaptive Enterprise concept: Simplicity, standardization, integration and modularity.
A minimum number of key solution elements will take a company closer to achieving more efficient and unified enterprise communications. 2 9
Using common infrastructure, management, security and standardized HW/ SW platforms 4 1 5
Phased approach 6
Time
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

21. Customer Successes

22. Huber+Suhner Manufacturing Objectives Approach Results
The HUBER+SUHNER Group are a leading global supplier of components and systems for electrical and optical connectivity for telecommunications, industrial applications and transportation. With about 400M€ annual revenue and 2690 employees HUBER+SUHNER is a high-tech company present in 60 countries around the globe .
Objectives
Approach
Results
Decrease operation costs and Communications inefficiencies that resulted from locally managed telephone systems in different locations
IP Telephony
Unified Messaging
Conferencing
Fix Mobile Convergence
HP’s global implementation services
Design + System Integration
Support
Better global project team alignment, through more efficient internal communication
Global dial plan, single conferencing solution with document sharing functionalities, single office number, presence indicator, resulting in an environment with increased quality and productivity
Cost optimization based on reduction of internal calls via public telephony, single voice box solution, single office number, one global conferencing solution S
Manufacturing Customer!!
Electrical and optical connectivity for telecom
2690 employees
WW presence
Reasons for HP UC
Decrease Costs
Improve Efficiency
15 April 2017

23. “We rely on our global IT infrastructure to support our centrally managed business processes, such as innovation, generating orders and order fulfilment. The Unified Communications solutions from HP, being deployed across three continents, will help us to further streamline operations and improve our ability to adapt quickly to changing business needs.  The strategic alliance, the global presence, the technological leadership and the compelling offering were the decisive factors to team up with HP .” S
This was phase I of the Huber+Suhner project: This consisted of Cisco work
HP is currently working on Phase II for Huber+Suhner which includes Microsoft – and the integration of Cisco and Microsoft
Head of Global Information systems
HUBER+SUHNER 23
15 April, 2017
15 April 2017

24. St. Olavs Hospital Healthcare Objectives Approach Results
Use Information and Communications Technology (ICT) to unlock the benefits of modern healthcare Communications for the benefit of the residents of Central Norway
Provide a basis for continuous organizational and clinical development over the next decade
Develop new 1,000 bed hospital implementing the latest ICT and telephony solutions
Design, develop and install Internet Protocol Communications (IPC) Solution
Employ Campus MPLS LAN Switching
Develop, design and deploy Unified Communications and Wireless mobility
Provide solution design, systems integration, risk and test management, project management, training and support services
Supply patient terminals, telephones, servers, and PCs
IT improvements
A single converged IP network for voice, data and video providing seamless hospital-wide communication
New patient terminals, portable data solutions and telephony units
Business benefits
Doctors and nurses get constant access to patient information
No matter where they are, fixed and wireless Communications keeps everyone in contact
Swift access to test results and medical imaging
Reduced risk of lost records or mistaken information
A better standard of healthcare
Happier patients
15 April 2017

25. Summary Application Integration
Unification
Presence, policy, access, routing and relationships
Voice
Messaging
Collaboration
Networks and computing
Mobility/Wireless Servers/Storage/Software Management
Conferencing
Presence
Unified Communications is not a point solution, it is a journey for the enterprise
Many of the components needed are typically already in place
Identify your starting point, and create a roadmap for the future
Focus on tangible business results rather than technology
Appreciate that different users have different needs, but make sure you have commonality on things like security, management etc
Focus on ease-of-use and end-user behavior changes as these will be major success factors
HP offers the entire portfolio, from business consulting and products all the way to support and management of the complete platform W
Consistent with the HP adaptive enterprise vision, an HP Unified Communicationssolution enables a company to align its voice-and-data networks with ever-evolving opportunities and technologies.
Consolidating voice-and-data networks is an adaptive architecture based on HP’s four design principles: simplicity, standardization, integration and modularity. These attributes increase the speed, ease and range of control that a company has over its communications services, improving business agility.
Unified Communicationsis not a point solution, it is a journey for the enterprise. HP help customers to define their vision and strategy.
The majority of the components needed are typically already in place – but not used optimally
Identify your starting point, and create a roadmap for the future
Focus on tangible business results rather than technology
Appreciate that different users have different needs, but make sure you have commonality on things like security, management etc
Focus on ease-of-use and end-user behavior changes as these will be major success factors
HP has unique insight and experience of what it takes to build an Adaptive Enterprise
HP offers the entire portfolio, from business consulting and products all the way to support and management of the complete platform
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.

26. Unified CommunicationsJourney -
Call to Action How can HP help you with your UC journey?
Solution Elements
HP has the Resources and Experience
Workshops for Assessments & Strategy
Architecture & Designs
Roll-out & Implementation
Microsoft/PBX Integration
Security & Management
Support Services
Mobile telephony -
IP telephony -
Enterprise applications -
IP network upgrade -
WLAN networking -
Web Portal -
upgrade -
Unified Messaging -
Collaboration (audio/video) -
Presence/IM -
Management -
Start
Unified CommunicationsJourney -
Time
15 April 2017
Copyright © 2007 HP corporate presentation. All rights reserved.