1. 2 nd Annual Medicine Quality Summit Moving Forward Robert A. Salata, MD Professor and Executive Vice Chair, Department of Medicine Chief, Infectious Disease October 27, 2012

2. University Hospitals22 Please sign in if you haven’t already done so You must sign in to receive credit for your attendance. SIGN-IN AT RECEPTION DESK

3. October 27, 2012University Hospitals3 Objectives Discuss ongoing challenges and measures to more effectively deal with pain management Promote more dialogue and plans for improving communication among healthcare providers Understand the growing importance and elements of a patient-centered experience Identify the important areas of physician accountability Appreciate the evolving issues associated with healthcare reform

4. October 27, 2012University Hospitals4 Agenda 8:10am – 9:00am 9:00am – 9:20am 9:30am – 10:30am and 10:45am – 11:45am 12:00pm – 12:30pm Healthcare Reform: Improving the Healthcare World in Cleveland and Beyond Family Centered Relationship Based Communication Guide Breakout Sessions Barry M. Straube, MD Director, The Marwood Group, Former Chief Medical Officer, Centers for Medicare & Medicaid Services (CMS) Jeffrey Beers RN, BSN, MA Manager, Clinical Risk Management and Patient Safety Physician Accountability: In the Public Eye Pain: Healing it Without Feeling it Communication and Miscommunication: Say What You Mean and Mean What You Say The Patient Experience: The Good, the Bad and the Ugly Wrap-up Plenary Summaries and Action Plans

5. October 27, 2012University Hospitals5 Physician Accountability: In the Public Eye –Breakout Room #1: 203 –Breakout Room #2: 204 Pain: Healing it Without Feeling it –Breakout Room #1: 207 –Breakout Room #2: 223 Communication and Miscommunication: Say What You Mean and Mean What You Say –Breakout Room #1: 125 –Breakout Room #2: 126 The Patient Experience: The Good, the Bad and the Ugly –Breakout Room #1: 208 –Breakout Room #2: 224 5 Breakout Session Room Assignments

6. First floor Second floor

7. October 27, 2012University Hospitals7 Reflection on the 2011 Summit Action items –UH confidential MD communication –ACO initiation –Feedback on core measure outliers –Participation in more than one breakout session –Pain management breakout session included this year –Handoff tool implemented in UHCare –Findings/action items from 2011 Summit presented at Quality and Patient Safety Council (QPSC)

8. October 27, 2012University Hospitals8 Housekeeping Folder contents: –Map of breakout sessions –Syllabus –Evaluation –Communication survey Presentations and Handouts available online at the following URL: –https://intranet.uhhospitals.org/ClinicalPatientSupportServices/Quali tyCenter/Medicine_Quality_Summit_2012.aspxhttps://intranet.uhhospitals.org/ClinicalPatientSupportServices/Quali tyCenter/Medicine_Quality_Summit_2012.aspx