3. I am an award-winning technical communicator with multiple years experience designing, writing, and editing technical documentation.

4. My unique combination of technical chops, artistic flair, and attention to detail yields deliverables that are clear, concise, and creative.

5. Why technical communication? Short Answer: I love to organize... especially information.

6. Long Answer: Tech writing is the perfect storm of the best attributes of everything else I’ve wanted to be when I grow up: Horse (well not this one...), Horseback Rider (ditto), Lawyer, Graphic Designer, Ad Exec.

7. University of Illinois-Urbana BS in Advertising, May 1987 Dean’s List, G.P.A. 4.7/5.0 Summa Cum Laude

8. Kellogg School of Management Northwestern University Selected Courses

9. The School of the Art Institute of Chicago Selected Courses

10. DDB Needham Media Intern Summer 1986 Foote, Cone & Belding Media Planner Assistant Media Planner June 1987 – July 1989 Creative Options, Ink Desktop Publishing Specialist July 1989 – April 1990 Budget Rent A Car Corporate Headquarters Training Document Coordinator April 1990 – April 1991 Andersen Consulting Program Specialist Associate Program Specialist April 1991 – December 1993 DKSystems DKSystems Incorporated Senior Technical Writer December 1993 – May 1994 JMB Realty Corporation Senior Technical Writer May 1994 – February 1996

11. In February, 1996 I established Clue Communications as the S corporation for my freelance, independent consulting, technical communication business.

12. For SOP Department, created and edited internal and external communication regarding deployment of training to over 14,000 associates.

13. For Information Technology Department, created and edited programmer and user documentation for corporate and field imaging systems, a network planning tool set, and a data warehousing project.

14. For, created job aids and training materials for new sales force tools.

15. For, created documentation and training materials for an international implementation of new processes.

16. For, created a document management system and wrote and edited complex network schematics, programmer documentation, and user documentation.

17. For, created and edited procedural help for the firm’s SharePoint wiki.

18. For (now part of ), created an online library of company documents and created programmer and user documentation for an algorithmic trade execution tool.

19. For law firm, created and maintain web site and related marketing materials.

20. Programmer Documentation Reference Guides Troubleshooting Guides

21. Web Pages Web Sites Wikis

22. Online Help Online Libraries Online Tours

23. Getting Started Guides Job Aids User Documentation

24. Installation Procedures Release Notes

25. Course Catalogs Participant Guides Training Materials

26. Process Documentation Reports Forms

27. Complex Graphics Network Schematics

28. Brochures Presentations Marketing Materials

29. Newsletters White Papers Press Releases

30. Templates Style Guides

31. Content Management: Expression Engine LMS Meridian LMS

32. Documentation: Acrobat Excel Word Visio

33. Graphics: Visio Photoshop Elements

34. Help Authoring: RoboHelp

35. Presentation: PowerPoint ScreenCam Director

36. Programming: COBOL C CSS HTML SmallTalk Visual Basic XML

37. Web Site: SEO Strategy Dreamweaver

38. Advertising Computer Hardware Consulting Equine Finance Food Service

39. Health Care Human Resources Insurance Law Non-Profit Real Estate

40. Telecommunications Software Development Retail Transportation Wireless

41. Multiple Awards of Excellence, Achievement, and Merit from the Society for Technical Communication Chicago Chapter

42. CARA’s PURE Service Award Recognizing Professionalism, Understanding, Responsibility and Excellence

43. www.cluecommunications.com co@cluecommunications.com 708.606.1297 LinkedIn Profile