1. LA2401 - English for the Hotel Business Unit 8: Off-Site Services

2. Objectives
The objectives of this unit are…. 1. Language Focus: Offsite Hotel Services 2. Vocabulary Focus: Giving Advice and Directions The purpose of this unit is to become familiar with the English terminology for services outside of the hotel, as well as key vocabulary phrases for signaling advice and suggestions.

3. Objectives Following this lesson, you will be able to:
Use a range of excursion related vocabulary
Discuss tourist attractions and guided tours
Use the first conditional to talk about future events
Give advice using standard phrases
Give directions using prepositions of location and direction

4. Excursions What is an excursion?
An excursion is a trip by a group of people, usually made for leisure, education, or physical purposes.
Excursions can be made by individuals alone, or they can be organized by hotels for their guests to promote tourism.
 Tourism is travel for recreational, leisure or business purposes.

5. Excursions 1. 2. 3. concert musical exhibition CONCERT HALL THEATER
Do you know these different types of excursions?
Where do you find these excursions? 1. 2. 3.
concert
musical
exhibition
CONCERT HALL
THEATER
GALLERY 4. 5. 6. 7.
football
match
play
disco
film
DISCO
CINEMA
THEATER
STADIUM

6. Excursions 1. 2. 3. 4. horseback riding canoeing kayaking fishing 5.
What other types of excursions can you think of?
Can you guess these other types of excursions? 1. 2. 3. 4.
horseback
riding
canoeing
kayaking
fishing 5. 6. 7. 8. 9.
touring
(also called a
“guided tour”)
shop-
ping
museum
biking
zoo trip

7. Answer the questions below using the sales information.
Travelling
Answer the questions below using the sales information.
1. How much for an adult single? 7. How long for the trip to Bangor?
2. How long for one way? 8. How much for return children?
3. Student single fares are how much? 9. How long for round trips?
4. How far is it? Return adult fares are how much?
5. How much for round trip students? 11. How much for single under 15?
6. When does the first train leave? 12. What’s the fax number?  

8. Tourist Attractions Can I visit it in one day?
What are popular tourist attractions in and around Bangkok?

9. Excursions / Tour Planning
Bangkok Tour T515: Grand Palace, Temples, Canals & China Town
All of Bangkok's highlights in a Day! If you are short of time then this is a great tour to get a feel of all the different aspects that Bangkok has to offer. Grand temples, quiet backwaters and a hectic and vibrant street life.
Pickup from your hotel in Bangkok. 08:00
Drive to Grand Palace
Visit Grand Palace
Wat Prah Kaew (Emerald Buddha)
Wat Po
Lunch
Long tail boat Chao Phraya &Thonburi Canals (private charter)
Visit Wat Arun
China Town walking tour
Wat Traimit
Transfer back to Bangkok Hotel 17:30

10. Word Study – a coach tour
Look at this list of facilities offered on a coach tour. Fill in the gaps with one of the words underneath.
a _______________ from your hotel (at the start)
b _______________ at your hotel (at the end)
c expert and _________ guide
d ___________ charges included in price
e lunch ____________ in price
f modern coach with ____________ or heating
g __________ seats
h no ____________ charge
i ___________ on the coach
j ___________ in own language
k tea and coffee _____________ on the coach
pick-up
drop-off
entertaining
entrance
included
air-conditioning
reclining
entrance
toilets
commentary
available
air-conditioning drop-off pick-up available entertaining reclining
cancellation entrance toilets commentary included

11. Pattaya

12. Language Study First Conditional
We use first conditional to explain the result of a condition met.
Look at these examples.
If + Present Tense, will
If you come on the tour, you’ll see a range of Thai temples.
If you are fit and like adventure, you’ll love this trip.
If + Present Tense, modal verb
If you have any questions, you can ask me when I come around.
If + Present Tense, Imperative
If you come, bring plenty of water.
Note the result clause can come first.
e.g., What will we do if it rains? or If it rains, what will we do?

13. Language Study First Conditional
Expand these sentences about the excursions in Thailand:
A If / go / Koh Samui / see / Big Buddha temple
B If / go / Chao Phraya cruise / return / midnight
C Have / elephant ride / if / go / Kanchanaburi
D If / sunbathe / not forget / sun-cream

14. Giving advice Look at the ways representatives can give advice:
Why don’t you come on the Grand Palace tour?
If I were you, I’d wait till the Thursday or Friday.
You could always spend some hours shopping at Chatuchak market.
Can you think of any other ways of giving advice?
Now give advice to the person making these statements:
a) I’ve lost my passport.
b) I’ve got a terrible headache.
c) I can’t find my keys.
d) We’d like to eat some traditional local food.
e) What should I visit while I’m staying here?
f) What’s a good present to take home?
g) Which wine do you recommend to go with the chicken?
“Why don’t you contact the police?”

15. Giving Directions outside
Which of the following can you find on this tourist map of Lisbon?
bus station hotel
swimming pool café
railway station theatre
cinema restaurant
underground station
Listen to the directions from the Hotel International and follow them on the map.

16. Listening – Can you direct me to the theatre?
Listen again and complete the directions.
The Dona Maria theatre (Teatro Nacional Dona Maria)
You can go ________ ________ 1. Turn left outside the hotel and
walk _______ 2 Rossio square. The theatre is ________ 3 the other side of the square. on
foot
towards on
The Roman museum (Nucleo Arqueologico)
2 Turn right _________ 4 the hotel. Then ________ 5 the first right down Rua dos Correeiros. Keep ________ _______ 6 down that street for 700 metres.
You’ll see the museum ________ 7 your right.
outside
take
straight on on
Oceanarium
The best way is to _______8 the metro from Rossio. Get a ticket from Oriente.
_________9 lines at Alameda and then ________ ________ 10 at Oriente.
take
change
get
off

17. Language Study – Expressions to Learn
It’s quite near here.
Turn right/left outside the hotel.
Walk towards the square.
It’s on the other side of the square.
Keep straight on down the street.
You can’t miss it.

18. Asking for and Giving Directions
How to Ask for Directions
How to Give Directions
How to Locate Places
How can I get to...? Where is _______? Is there a ____ near here?
Go straight on... Turn left / Turn right Take the second corner on the right / left. Walk three blocks / Cross the street The ________ will be on your right/ left Take _______ street
___ is next to the ___ ___ is in front of the ___
___ is behind of the ___ ___ is opposite the ___ ___ is on the corner of __

20. Speaking
Make conversation with your partner. Ask and answer about the places below.
Person 1 : Is there a phone box near here? Person 2 : Yes. Go straight ahead, it's on the left
between the hotel and town hall. Person 1 : Thanks a lot.
a library, a bank, a public toilet, a school, a music shop, a shopping center

21. Prepositions of Direction

22. Summary During this lesson, you have:
Used a range of excursion related vocabulary
Discussed tourist attractions and guided tours
Used the first conditional to talk about future events
Given advice using standard phrases
Given directions using prepositions of location and direction