1. DECISION REPORTING Presented By: Mark Jerome & Danny Brashear

2. House Cleaning Rules Restrooms are located on the 2nd floor by the elevators and the stairs. 15-minute break around 10:30 Please silence all cell phones Turn in your comments cards. You can leave them here or you can put them in the box located in the Cyber Café.

3. What Are We Going To Cover Standard Reports Plan Ahead Add Time On Your Calendar Share The Results Set Your Standard Raise The Bar

4. Do you use the FASTER reports? Do you use the reports to monitor your processes? If not why? Does everyone have the newest RRXI Version 2.1.1.5? 117 Standard & 8 Motor Pool Why do I need to use the reports? What do you do with the reports? How do you share the results?

5. Question? –In what areas are you measuring your success as a fleet organization? –What performance measures are required by your superiors? –How do you advertise the benefits you provide for your customers? –How do you measure day-to-day performance? –How do you predict/project for the future? –What are you doing to protect your organization from privatization/managed competition?

6. REPORT RUNNER

7. PARAMETERS

8. SELECTING VALUES

9. Which Equipment Reports? Equipment Reports –109 Equipment Replacement Report (15-points) –111 Equipment Replacement By Date –113 Equipment Usage –130 Mileage Exception –332 Fleet Availability

10. 109 Equipment Replacement What information does this report produce –List of equipment due to be replaced on or before replacement date. –Uses the 15-point system –Points are accrued by: Age – 5-points Meter – 5-points Maintenance Cost LTD Up to 10-points Who should run the report –Fleet Manager How often should I run the report –Yearly

11. 109 Equipment Replacement

12. 111 Equipment Replacement What information does this report produce –List of equipment due to be replaced within the specified date range. –Does not use the full 15-point system –Replacement date is determined by: In service date + Life Expectancy In Months Who should run the report –Fleet Manager How often should I run the report –Yearly

13. 111 Equipment Replacement

14. 113 Equipment Usage Report

15. Why do I need this report –Find the average usage per department –Move vehicles around to even out the usage –Identify high usage vehicles –Adjust replacement schedule –Are you UnderFleeted or OverFleeted When do I need to run the report –Monthly and annually Who do I share the results with –All your staff –Customers so they can move vehicles around to even out their usage

16. 130 Mileage Exception Report What information does this report produce –High & low usage based on mileage You must set up the EEP codes first –Possible errors in meter reading entry from fuel interface or work orders Who should run the report –Shop Floor Manager and/or Fleet Manager How often should I run the report –Monthly

17. Set Up The EEP Code First

18. 130 Mileage Exception Report

19. 332 Fleet Availability Report Why do I need this report –Share results with your customer –Show them the high percentage of availability –Determine if your customer is UnderFleeted or possible OverFleeted When do I need to run the report –Monthly or quarterly Who do I share the results with –Your customers –All your staff

20. 332 Fleet Availability Report

21. Which Technician Reports? Technician Reports –301 Technician Accountability –318 Technician Efficiency –321 Average Repair Time & Cost –330 Technician Productivity % –334 TWS Review

22. 301 Technician Accountability What information does this report produce –A bar graph to display the difference in labor hours per Technician –Direct vs. indirect labor hours –Hours logged onto a WO vs. hours available Who should run the report –Shop Floor Manager How often should I run the report –Weekly and/or monthly

23. 301 Technician Accountability

25. Why do we need this report –To provide direct vs. indirect labor hours –Provide # of jobs completed When to run the report –Weekly or monthly Share your results –Set standards for your shop and display the results for your Techs to review and give them a goal to shoot for

26. 318 Technician Efficiency Report

27. How do I start? –First you need to know your average time spent on each job –Next you need history Where do I start? –Run the 321 Average Repair Time & Cost Report –Use the report to set your new RLS codes –You can also use these numbers to compare your staff of Technicians against the industry standard

28. 321 Average Repair Time & Cost

29. How To Set Up Your RLS Codes

30. Set Your RLS Codes

31. 318 Technician Efficiency Report

32. What information does this report produce –Maintain consistent standards of performance for technicians –Indentify possible problems where work is done above or below the time or dollar standards –Indentify need for training for certain repairs When to run the report –Run this report yearly to compare your Technicians with each other

33. 330 Technician Productivity % Report What information does this report produce –Shows both billed labor hours and paid hours –Shows labor cost per Technician –Shows direct and indirect labor –Shows total productivity per Technician Who should run the report –Shop Floor Manager and/or Fleet Manager How often should I run the report –Monthly and yearly

34. 330 Technician Productivity % Report

36. 334 TWS Review Report What information does this report produce –List of daily activity per Technician for direct and indirect labor –Shows any time listed as over time –Total break down per Technician –Complete list of repairs per transaction –Amount of time per repair Who should run the report –Shop Floor Manager and/or Supervisors –Technicians to see their weekly progress How often should I run the report –Weekly and/or monthly

37. 334 TWS Review Report

38. Why do I need this report –See the number of billable hours vs. non- billable hours per Technician –Display daily active per Technician –Quickly find missing time for each Technician When do I need to run the report –Weekly and/or monthly –You need to pinpoint missing time frames

39. Which Work Order Reports? Work Order Reports –304 Deferred Maintenance –309 Downtime –311 Active Work Orders –314 Possible Comeback

40. 304 Deferred Maintenance What are deferred repairs –Outstanding repairs or issues for an asset –Sticky note or reminder –Service repair Bulletin How do I manage them –Monitor the Deferred list weekly –Work with your customers to schedule –Schedule the vehicles to come in Who should manage them –Your main front line staff member such as a Service Writer or Shop Supervisor

41. 304 Deferred Maintenance

42. Shop Floor Manager

43. 309 Downtime Report What information does this report produce –Shows amount of time as downtime vs. non- downtime or undefined time per department –Ability to drill down into each department Who should run this –Shop Floor Manager and/or Fleet Manager How often do I look at this report –Monthly and/or quarterly

44. 309 Downtime Summary Report

45. 309 Downtime Report

46. Why do I need this report –Monitor your customers downtime per department –Provide information to change your process to decrease the downtime for your customers –Show your customers how well you are doing When do I need to run the report –Monthly or quarterly –Every time you change a process that may decrease downtime to your customer Who do I share the results with –Your customers –All your staff Set goals to meet

47. 311 Active Work Orders Why Active Work Orders –Current or Outstanding work for your shop –How long as that equipment been here –Minimize your down time Who should track these –Shop Supervisor and/or Lead Technicians How often do I look at them –Daily & at the beginning of a work shift

48. 311 Active Work Orders

49. 314 Possible Comeback What information does this report produce –Possible repeat repairs –Possibility of more than one WO open at a time on the same equipment –Possible part failure –Possible misuse of vehicle –Possible wrong vehicle for the job Who should track these –Shop Floor Manager or Shop Superintendent How often do I look at this report –Monthly

50. 314 Possible Comeback

51. Which Parts Reports? Parts Reports –205 Orders Not Received –206 Parts Order Recommendation –219 Parts Obsolescence –222 Inventory Movement –229 Parts Inventory Turns

52. 205 Orders Not Received What information does this report produce –List of parts that are outstanding –List of back ordered parts –List of parts ordered for a Work Order and/or Technician –Who ordered the parts –Order number and PO number Who should run the report –Parts Manager How often should I run the report –Daily and/or weekly

53. 205 Orders Not Received

54. 206 Parts Order Recommendation What information does this report produce –Parts that need to be ordered –Based on: Current stock level Minus parts on order or back order Up to your max limit Only included Stock parts Primarily vendor not needed –Shows last issued –Times issued YTD –Alternate part # Who should run the report –Parts Manager How often should I run the report –Daily and/or Weekly

55. 206 Parts Order Recommendation

56. 219 Parts Obsolescence Why do I need this report –Locate parts no longer needed –Reduce your inventory –Special ordered parts that didn’t get issued –List stock and/or non-stock Who should run the report –Parts Manager When do I need to run the report –Quarterly

57. 219 Parts Obsolescence

58. 222 Inventory Movement What information does this report produce –Physical movement for last month, 3-months, 6-months & year: Receipts Returns Transfers Issues –Indentify if a part needs to be stock or non-stock –Fleet inventory cost without markup Who should run the report –Parts Manager How often should I run the report –Quarterly

59. 222 Inventory Movement

60. 229 Parts Inventory Turns Report What information does this report produce –Only includes stocked parts in ‘A’ active status –Report will include 365 days from the starting date you entered –List parts that you may need to stock more of –Locate parts that you may need to reduce the amount of inventory –Provides an overview of your Part’s Room efficiency Who should run the report –Parts Manager How often should I run the report –Quarterly

61. 229 Parts Inventory Turns Report

62. Which Fuel Reports? Fuel Reports –402 Fuel Meter Override Review –406 Equipment Without Fuel Transactions –407 Equipment Fuel Usage Report – (NEW)

63. 402 Fuel Meter Override Review Why do I need this report –Vehicles or employees providing wrong meter readings –Verify meter history When do I need to run the report –Same as you run your download: daily, weekly

64. 402 Fuel Meter Override Review

65. 406 Equip. Without Fuel Transactions Why do I need this report –To locate vehicles with no fuel transactions –Identify possible under utilized vehicles –Identify inaccurate information found for “Card Sharers” for fuel usage, MPG, CPM calculations When do I need to run the report –Yearly –As needed to find vehicle with no fuel transactions Who do I share the results with –Shop Supervisors and Managers

66. 406 Equip. Without Fuel Transactions

67. 407 Fuel Usage Report-(new) Here’s a new report coming out in our next release. Reports shows: –Amount of fuel used –Total cost of fuel –MPG –CPM

68. 407 Fuel Usage Report-(new)

69. 407 Fuel Usage Report-(detail)

70. Report Fixes & Updates? Where can I find them? www.ccgsystems.com Secure Customer Log In Report Corner

72. Did you know? We have: –117 Standard Reports –8 Motor Pool Reports –2 New Fuel Reports (next release) Submit a Report Request CCG publishes an RRXI update quarterly –You can be added to this list

73. What Did We Cover Standard Reports Plan Ahead Add Time On Your Calendar Share The Results Set Your Standard Keep raising The Bar

74. Questions? And finally….

75. Contact Information Mark JeromeDanny R. Brashear, CEM Senior Fleet Consultant direct: 469.293.6364 direct: 931.364.3502 Cell: 972.824.0943 toll-free: 888.393.4939 fax: 757.625.5114 mark.j@ccgsystems.commark.j@ccgsystems.com danny.b@ccgsystems.comdanny.b@ccgsystems.com CCG/FASTER – Trust us to be there