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Page 1 Encouraging e-Government excellence in Europe e-Forum Baudouin de Sonis Executive Director + 32 2 566 67 83

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1 Page 1 Encouraging e-Government excellence in Europe e-Forum Baudouin de Sonis Executive Director + 32 2 566 67 83 Baudouin.de-Sonis@eu-Forum.org www.eu-forum.org

2 Page 2 Encouraging e-Government excellence in Europe Key Objectives nPlay a very active role in transforming local, regional & central government, adding real value to the community nShare information on successful, leading-edge eGovernment implementations nEstablish partnerships better to serve the EU eGovernment market nPromote the success of EU eGovernment to all nDevelop an atmosphere of professionalism that encourages EU eGovernment people to achieve their very best

3 Page 3 Encouraging e-Government excellence in Europe e-Forum : nIs the neutral reference point of contact in Europe for all eGovernment matters nDebates and put forward new eGovernment proposals nFocuses on priority topics through working groups and publications nIs visible through a website, with rich content: l Latest news and discussion groups, Case studies l Working groups “shareware” nPublicises the importance of eGovernment in Europe n“Learning Journeys” to fasten exchange of best practices nOrganises major annual conferences l September 2005, Sofia Antipolis, e-Gov and smart cards l November 2005 Brussels, e-Gov in Europe l December 2005 Paris, “the NGO Village on e-Government”

4 Page 4 Encouraging e-Government excellence in Europe e-Forum Value Interaction & Innovation Public Sector Academics Private Sector The only place in Europe To discuss To share To challenge To develop eGovernment concepts & models

5 Page 5 Encouraging e-Government excellence in Europe Learning Journeys: KM in Action

6 Page 6 Encouraging e-Government excellence in Europe Principle “You know more than you can tell.” “You tell more than you can write” David Snowden, IBM

7 Page 7 Encouraging e-Government excellence in Europe Concept nLearning journeys aim to extract the maximum knowledge from a team and disseminate it to all e-Forum members by: l Visiting the team in their environment l In-depth, one-day, sessions l Presentation by all key team members l Two-way (friendly) questioning l Persistent pursuit of detail l Encouraging narrative (vs. facts) l Capturing related sensory info l Detailed write-up reviewed with all attendees n15-20 participants nLearning journeys benefit the hosts even more, with new thoughts & ideas, + helping them realise their tacit knowledge, converting to explicit

8 Page 8 Encouraging e-Government excellence in Europe The stories so far nFrance, Caisse des Depots et Consignations (information franchising) nBelgium, Crossroads Bank for Social Security + FEDICT (social security) nDenmark, Told Skat (customs and tax) nUK, Liverpool City Council (local eGovernment) nGermany, BundOnline (transforming government) nAustria, Federal Chancellery (national portal) nSpain, Catalunia CAT 365 (regional portal) nDenmark/Sweden, Øresunddirekt (creating a new region) nVersailles FAST (secure infrastructure) nLeuven (iDTV for e-Government) nSheffield City Council (Smart card usage in Citizen’s life)

9 Page 9 Encouraging e-Government excellence in Europe Working groups : from a think tank to a do-tank

10 Page 10 Encouraging e-Government excellence in Europe Working Groups nGenerated thanks to the results of the Learning Journeys l analyse good practices l define methodology of portability l be usable for practitioners l promote generalisation nFeeder of future deployment projects l Replication l Localisation (Customisation) l Barter place

11 Page 11 Encouraging e-Government excellence in Europe Facilitator for result focus Power sponsor brings the « political authority » Rapporteur from the Academic sector Critical Success Factors Experts in good practices

12 Page 12 Encouraging e-Government excellence in Europe Methodology Road Blocks Building blocks J.V.’s Existing Competencies

13 Page 13 Encouraging e-Government excellence in Europe Operational focus IPR Expenses Compensation Critical Succes Factors Pre-Existing Knowledge

14 Page 14 Encouraging e-Government excellence in Europe e-FORUM THANK YOU Baudouin.de-Sonis@eu-Forum.org Executive Director

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