1. Prospects Work Programme-Urban and Rural Delivery

2. Prospects Services Ltd
Work Programme prime contractor South West
Large sub-contractor for Work Programme in East London and West Country (Bristol)
Largest provider of National Careers Service (NCS)
CIAS provider, Greater London
Largest Ofsted Early Years Inspection Service provider
Prospects Events
CfA Recruitment
Gabbitas
School & Academy Improvement services,1000 schools
Prospects Academy Trust
Family Engagement (LPPA) 800 schools, 60,000 plus families

3. Prospects Work Programme Principles
Holistic approach to ‘worklessness’
Removes barriers through black box approach
Consequences and rewards
No one gets left behind-bespoke paced for individual abilities
Deals with the issues of unemployment prior to helping people into employment-motivation, structures, notable influencers

4. The Customer Journey

5. Customer Focus Customers must be:
Challenged on their restrictive behaviours, attitudes, beliefs and lifestyles
Given new direction, motivation and confidence-use of CBT
Able to reflect on progress made
Provided with bite size goals
Recognised for their achievements
Encouraged to remain motivated

6. The Ascent Programme

7. Example Ascent Diagrams
Following interventions
Initial Assessment
Referral to
EST

8. Ascent Interventions Reality Camps Heroes to Inspire
The Ascent Programme customer journey showing interventions and support available for all customers – timeline is for a JSA customer
Customer Journey example
Ascent Interventions
Reality Camps
Heroes to Inspire
Ascent Skills Enhancement Projects, Café
Motivational Speakers
Aspiration – Consequence & Reward
Relocation, Relocation, Relocation
Ascent Sports Teams
Online Multi-media Support throughout Customer Journey and Post Employment, providing 1:1 assistance via Telephone & Web Chat Mon - Friday

9. Ascent Interventions Achievement Projects Ascent Workshops
Intervention Key
Reality
Camps
Ascent Skills
Enhancement Projects
Relocation,
Relocation, Relocation
Ascent Sports
Teams
36 x Ascent Workshops
Life
Checks
Ascent
Radio
Ascent
Assessment
Heroes
To Inspire
Aspiration - Consequence
& Reward
Motivational
Speakers
Achievement
Projects
Come Dine With
Me Workshops
Community Events
Well Being
Groups
Ascent Interventions
Achievement Projects
Ascent Workshops
Come Dine With Me
Life Checks
Community Events, Choir, Environment Projects
Ascent Radio
Well Being Groups

10. Progress to date 11,363 referrals-10,738 attached Sustaining at 93%
Circa 11,000 on Programme in South West
Circa 6,000 on Programme in London

11. Characteristics of both rural and urban delivery
Unemployment black spots e.g. Plymouth, Hackney, Brixton
Areas of high deprivation
Neighbourhood and community issues
High cost of housing making relocation difficult
High competition for entry level jobs
High youth and over 50’s unemployment
Parochialism

12. Differences in Rural and urban delivery
South West
Unemployment rate 6.1%
Rural sparcity and need for dispersed services
Availability of public transport
Seasonal employment
Lack of professional and well paid employment
Access to jobs and training
Low wage economy
London
Unemployment rate 9.7%
Delivery in urban areas but access issues
High cost of travel
Clients often lack workplace skills/qualifications
Competition at all levels from rest of UK and internationally (Euro Crisis)

13. Questions
Thank You and any questions?