1. Welcome Tuesday 11 th October 2011

2. Welcome New Members –CashStar –Giftango Corporation –Pockit –SVM Europe Guests –Laithwaites

3. New Executive NameCompany Kevin LakeCountdownPR & WebsiteInt’l Development John BohanM&SPR & WebsiteFinance Siobhan MooreSalansRegulationFraud Diane JacksonCPIM’ship DevelopmentResearch Denise PorterTreatme.netM’ship DevelopmentInternal Comms Tony RichHalfordsFraudSocial Events Bill AlexanderRed Letter DaysFinanceInternal Comms Wayne HarringtonEdenredRegulationSocial Events Steve BradberyCeridian SVSConferenceResearch

4. Social Media – Why use it in Prepaid Gifts? Matt Sullivan Publisher Promotional Marketing Magazine & Producer, Social Marketing 2011

5. UKGCVA PR Strategy Nick Bolshaw and Holly Tyzack Rostrum PR

6.  Top 150 PR agency (PR Week, 2011)  Sector specialists  ‘Fully outsourced’ approach  Thought leadership & content  Results-driven Fast Facts

7. PR & media relations Digital & social Content & research

8. 7 first steps... 1.Media workshops, training & messaging 2.PR attendance at member meetings 3.Press releases, articles and case studies 4.Editorial calendar targeting – don’t drop the ball 5.Maximise research 6.Structured programme of media briefings 7.Conference speaker slots, awards & event support

9. PR Workshop  What publications would you most like PR to target?  Social Media?  Quantity vs quality?  Measurement & evaluation?

10. Annual General Meeting Andrew Johnson Director General

11. 2010/11 Year End Accounts 2011/12 Budget Sarah Taylor Accountant

12. 2010/11 End of Year Accounts

13. 2011/12 Budget Additional profit over last year is driven by increased member income

14. Constitution Changes 5. All voting, for each of the vacant posts will be “first past the post” (highest number wins), indicated by a single cross. 6. Where a vote is necessary for both Issuer vacancies and Service vacancies those candidates with the highest votes will win the vote. If one vacancy could go to either an Issuer or Service member a separate vote may be required to fill this vacancy. The candidate with the highest vote wins, if the highest polling candidate has already secured a vacancy as the highest polling Issuer or Service member then the next highest candidate wins. 7. Each Issuer and Service member will have the same number of votes as per vacant posts, (i.e. 3 vacant posts = 3 votes). 8. In the event of 10+ nominations being voted for and the 9th and 10th nominations have the same number of votes, the decision for post 9 will be made by the toss of a coin by an impartial member at the next full UK Gift Card & Voucher Association meeting. Constitution currently states:

15. Constitution Changes 5. All voting, for each of the vacant posts will be “first past the post” (highest number wins), indicated by a single cross. 6. Where a vote is necessary for both Issuer vacancies and Service vacancies those candidates with the highest votes will win the vote. If one vacancy could go to either an Issuer or Service member a separate vote may be required to fill this vacancy. The candidate with the highest vote wins, if the highest polling candidate has already secured a vacancy as the highest polling Issuer or Service member then the next highest candidate wins. 7. Each Issuer and Service member will have the same number of votes as per vacant posts, (i.e. 3 vacant posts = 3 votes). 8. In the event of 10+ nominations being voted for and the 9th and 10th nominations have the same number of votes, the decision for post 9 will be made by the toss of a coin by an impartial member at the next full UK Gift Card & Voucher Association meeting. 5. All voting, for each of the vacant posts will be “first past the post” (highest number wins). Each candidate will be scored from 1 to x (x being the total number of candidates in the ballot). 6. Where a vote is necessary for both Issuer vacancies and Service vacancies those candidates with the highest votes will win the vote. If one vacancy could go to either an Issuer or Service member a separate vote may be required to fill this vacancy. The candidate with the highest vote wins, if the highest polling candidate has already secured a vacancy as the highest polling Issuer or Service member then the next highest candidate wins. 7. Each Issuer and Service member will have the same number of votes as per vacant posts, (i.e. 3 vacant posts = 3 votes). 8. In the event of a tie for the last vacancy the position goes to the candidate achieving the highest number of the top scores. E.g. if the top score is 8, then the candidate with the highest number of 8’s gets the place. If neither candidate scored any 8’s then it goes to 7’s, then 6’s etc. Constitution currently states: Proposed change:

16. Membership 2011 Membership 72 Members –37 Issuer Members –35 Service Members –18 members who have yet to pay 2010 Membership 64 Members –35 Issuer Members –29 Service Members

17. Annual General Meeting Any Other Business?

18. UKGCVA Strategic Plan Andrew Johnson Director General

19. Round Tables Gift Card Design, Print & Despatch 15 November (Bracknell) or 17 January (pre-social event, London) 10am to 12 noon Gift Voucher Design, Print & Despatch 15 November (Bracknell) or 17 January (pre-social event, London) 2pm to 4pm Objective: First of a series of roundtables to identify best practice in our industry, aid members learning and understanding of a particular element in the market and as an opportunity to network in a smaller group

20. Events Calendar DateEventTimeLocation 6 October 2011Prepaid Awards 6.45pm – 1amRoyal Courts of Justice, London 7 October 2011B2B Research Project Group Meeting 10.30am –12.30pmRegus, Holborn Gate, London 10 October 2011Giftango Drinks Reception 5pm – 8pmBrowns Courtrooms, London 11 October 2011Member Meeting 9am – 4pmICO Conference Centre, London 15 November 2011Round Tables: Gift Card Design, Print and Dispatch Gift Voucher Design, Print and Dispatch 10am – 12pm 2pm – 4pm TBC 30 November 2011Executive Meeting 2pm – 5pmBRC, London 24 January 2012Executive Meeting 2pm – 5pmBRC, London 17 January 2012Round Tables: Gift Card Design, Print and Dispatch Gift Voucher Design, Print and Dispatch 10am – 12pm 2pm – 4pm TBC 17 January 2012Social Event – Bowling All Star Lanes 8 February 2012Member Meeting ICO Conference Centre, London 20 March 2012Annual Conference Park Plaza Hotel, London 27 March 2012Executive Meeting 2 – 5pmBRC, London 22 May 2012Executive Meeting 2 – 5pmBRC, London 20 June 2012Member Meeting ICO Conference Centre, London 2 July 2012Social Event – Windsor Races 4.30 – lateWindsor 19 July 2012Executive Meeting 2 – 5pmBRC, London 25 September 2012Executive Meeting 2 – 5pmBRC, London 13 November 2012Member Meeting 2 – 5pmTBC 13 November 2012Christmas Social Event following member meeting TBC

21. B2B Research Research Project Group recommend: – Ask all Issuer members What % & value of their business today is in each sector below What that % was 2 years ago Sectors: –Incentive & Reward (Employee) –Sales Promotion (Customer) –Employee Benefits & Discounts –Insurance Replacement –Savings Clubs –Legislative

22. B2B Research For retailers & leisure members: – How much business is: Via Agents Direct

23. B2B Research This will give the results for the first part of the project: – How has the B2B business mix changed in the last 2 years –Which sectors are the most lucrative? This will inform the next steps B2B research group is open to all members, next meeting before Christmas

24. Conference 2012 Andrew Johnson Director General

25. Conference What subjects would you like the agenda to cover? Who would you like to hear speak? Who would make a great opening speaker? What workshops would you like to attend the afternoon before? Who would you like to meet at the exhibition? Any other ideas?

26. Digital Gift Cards, E-Vouchers & SMS Marcell King – Giftango Simon Herron – CashStar Ajay Sethi – PrePay Solutions Clive Williams – Transaction Wireless