2. Home Who We Are Where We Teach What We Teach How We Teach – Clients & Testimonials The Corporate Program

3. About  Founded in 1993, PUBSNET, Incorporated is an extension of your business:  It hones the tools and technology skills of employees through training;  It finds highly skilled employees through our placement services;  It provides the initial intellectual capital needed to successfully launch robust communications efforts.  Founded in 1993, PUBSNET, Incorporated is an extension of your business:  It hones the tools and technology skills of employees through training;  It finds highly skilled employees through our placement services;  It provides the initial intellectual capital needed to successfully launch robust communications efforts. Corporate Overview

4. About  Training  “Hands-on” orientation via lab-based skill acquisition  Certified as appropriate  Placement  Temporary, for short-term voids  Permanent, for a total team environment  Execution  Outsourced completion of complex tasks;  Legacy documentation and template creation/conversion  Web design and engineering  Print design  Copy editing and writing  Training  “Hands-on” orientation via lab-based skill acquisition  Certified as appropriate  Placement  Temporary, for short-term voids  Permanent, for a total team environment  Execution  Outsourced completion of complex tasks;  Legacy documentation and template creation/conversion  Web design and engineering  Print design  Copy editing and writing Divisional Approach

5. About  Ownership of PUBSNET, Inc. is through a senior-level partnership  Core managers each have over 20 years’ experience in their respective disciplines  Senior staff are synergistic in determining needs and solutions across divisions  Give back to the community through instructing at the College/University level  Ownership of PUBSNET, Inc. is through a senior-level partnership  Core managers each have over 20 years’ experience in their respective disciplines  Senior staff are synergistic in determining needs and solutions across divisions  Give back to the community through instructing at the College/University level Key Staff Incorporated in the State Of Massachusetts Annual revenues in excess of $1.0 Million Incorporated in the State Of Massachusetts Annual revenues in excess of $1.0 Million

6. About  President  M.S., Lesley College, Applied Management  17 year Senior Lecturer/Adjunct Faculty  4 years teaching “Web Building Blocks”  Operates the PUBSNET Computer Training Center  Senior Web Training role:  Web & HTML  DreamWeaver  CourseBuilder  XML for Technical Communicators  President  M.S., Lesley College, Applied Management  17 year Senior Lecturer/Adjunct Faculty  4 years teaching “Web Building Blocks”  Operates the PUBSNET Computer Training Center  Senior Web Training role:  Web & HTML  DreamWeaver  CourseBuilder  XML for Technical Communicators Michael Doyle, M.AS.

7. About  Vice President, Operations  B.S., Business Administration, UNH  20 years integrating computing technology for corporations  Guest Lecturer and/or Adjunct Faculty:  5 years Internet experience, site architecture consulting  Oversees all production scheduling, internal management  Vice President, Operations  B.S., Business Administration, UNH  20 years integrating computing technology for corporations  Guest Lecturer and/or Adjunct Faculty:  5 years Internet experience, site architecture consulting  Oversees all production scheduling, internal management Peter Grant, CSE  Franklin Pierce College  Daniel Webster College Web Services  New Hampshire College  Microsoft FrontPage User’s Group  Franklin Pierce College  Daniel Webster College Web Services  New Hampshire College  Microsoft FrontPage User’s Group

8. About  Adobe Certified  Quadralay Certified  E-help Certified  Corporate Standard Certified  Adjunct Faculty and/or Senior Lecturers  Adobe Certified  Quadralay Certified  E-help Certified  Corporate Standard Certified  Adjunct Faculty and/or Senior Lecturers Senior Instructors

9. About  Bernard Aschwanden Adobe Certified Expert and Trainer  Dr. David Locke eHelp Certified RoboHelp Trainer  Susan Holbert Indexing consultant to Lotus Development Corp., wrote the Indexing chapter of the Lotus Style Guide Has indexed more than one hundred books and manuals  Hans Fenstermacher Degrees from Princeton University and the Fletcher School of Law and Diplomacy President and founder of ArchiText Inc., a documentation and translation company  Bernard Aschwanden Adobe Certified Expert and Trainer  Dr. David Locke eHelp Certified RoboHelp Trainer  Susan Holbert Indexing consultant to Lotus Development Corp., wrote the Indexing chapter of the Lotus Style Guide Has indexed more than one hundred books and manuals  Hans Fenstermacher Degrees from Princeton University and the Fletcher School of Law and Diplomacy President and founder of ArchiText Inc., a documentation and translation company Senior Instructors Globalization

10. About  Neil Perlin Internationally recognized expert in Windows Help and online documentation design and development  Geoff Blake Adobe Certified Expert Photoshop, Illustrator, FrameMaker, and Acrobat Specialist Conversion of legacy documentation and template creation  Marc Creaghan Adobe Certified Expert Certified Adult Trainer  Neil Perlin Internationally recognized expert in Windows Help and online documentation design and development  Geoff Blake Adobe Certified Expert Photoshop, Illustrator, FrameMaker, and Acrobat Specialist Conversion of legacy documentation and template creation  Marc Creaghan Adobe Certified Expert Certified Adult Trainer Senior Instructors

11. About  Christy Jackson Adobe Certified Expert in FrameMaker FrameMaker and Webworks Publisher Specialist  Steve Frost Graphics expert;  PhotoShop, PageMaker, Flash, Fireworks  Interface elements and video and audio media for interactive CD-ROM titles  Amanda Johnson Graphics expert;  PhotoShop, QuarkXPress, Flash, Fireworks  Christy Jackson Adobe Certified Expert in FrameMaker FrameMaker and Webworks Publisher Specialist  Steve Frost Graphics expert;  PhotoShop, PageMaker, Flash, Fireworks  Interface elements and video and audio media for interactive CD-ROM titles  Amanda Johnson Graphics expert;  PhotoShop, QuarkXPress, Flash, Fireworks Senior Instructors

12. About  Inhouse Computer Training Center  15 PC’s in a client-server network  ISDN  Projection System  Boston University Corporate Education Center  Overflow classroom facilities  Site of our annual National Conference  Onsite Delivery (United States & Canada)  At a company’s location  At a centralized location  Inhouse Computer Training Center  15 PC’s in a client-server network  ISDN  Projection System  Boston University Corporate Education Center  Overflow classroom facilities  Site of our annual National Conference  Onsite Delivery (United States & Canada)  At a company’s location  At a centralized location Facilities

13. Training  Adobe Products  Online Skills  Indexing and Globalization  Masters Series  “Documentation and Training”  Adobe Products  Online Skills  Indexing and Globalization  Masters Series  “Documentation and Training” Tools & Skills  Publishing Tools  Authoring Skills Knowledge  Publishing Tools  Authoring Skills Knowledge

14. Training FrameMaker  Basics and Advanced  + SGML Authoring  + SGML Formatting  + SGML EDD Development  + SGML Importing and Exporting SGML FrameMaker  Basics and Advanced  + SGML Authoring  + SGML Formatting  + SGML EDD Development  + SGML Importing and Exporting SGML Adobe Certified Other Adobe Products  Acrobat Basic Intermediate Advanced  Photoshop  Illustrator  GoLive  InDesign Other Adobe Products  Acrobat Basic Intermediate Advanced  Photoshop  Illustrator  GoLive  InDesign

15. Training HTML Help Systems  Webworks Publisher Basic & Advanced  RoboHelp HTML Help Version HTML Help Systems  Webworks Publisher Basic & Advanced  RoboHelp HTML Help Version Online Skills Web Tools Training  DreamWeaver Basic & Intermediate  Macromedia CourseBuilder Customized Web Tools Training  DreamWeaver Basic & Intermediate  Macromedia CourseBuilder Customized Web Protocol Training  XML for Technical Communicators  Web & HTML Basic & Intermediate Web Protocol Training  XML for Technical Communicators  Web & HTML Basic & Intermediate

16. Training  How to Index User Manuals and Online Information  Globalizing Information Successfully  How to Index User Manuals and Online Information  Globalizing Information Successfully Writing Skills Globalization

17. Training  Gloria Gery Electronic Performance Support Systems Masters Series  Online Trends 2002  Documentation & Training 2002 October, 2002  Online Trends 2002  Documentation & Training 2002 October, 2002  William Horton Designing Effective Electronic Documents

18. Testimonials  Allmerica Financial BMC Software Cisco Duracell EMC Fairchild GenRad HighGround Systems IBM JDA Software Kodak Lucent Technologies Media 100 Partial Client List  Nokia Oracle Price Waterhouse Quantum Corporation Rational Software Sybase Teradyne Unisphere Voice Technologies Waters Corporation Xyvision Yale University Zymark Corporation Over 500 corporate clients, and growing… From “A to Z”...

19. Testimonials  “PUBSNET did a custom FrameMaker class for us that was outstanding. The instructor was superbly knowledgeable, very effective at teaching, and funny too. This course will save us countless hours of frustrating experimentation!” --Elizabeth Michaud, Documentation Manager  “This was one of the most useful courses [WebWorks Publisher] I've taken in years.” --Don Cunningham  “Having the PUBSNET instructors train my group was worth every penny of the expense. It allowed each person in my group to get up-to-speed in the shortest possible amount of time.” --Paul G. Kelsey, DTP Coordinator  “PUBSNET's FrameMaker class was a very informative class that was also fun to attend. The instructor effectively handled all our questions and was extremely knowledgeable on the subject.” --Paul Sandore, Manager  “The training we received at PUBSNET gave us the indepth understanding we needed to implement the FrameMaker+SGML environment into our business. The instructor was very knowledgeable and the class size was small, resulting in very comprehensive and personalized instruction. I would certainly look to PUBSNET again to offer technical training solutions for our organization.” --David Levesque, Technical Writing Manager  “PUBSNET did a custom FrameMaker class for us that was outstanding. The instructor was superbly knowledgeable, very effective at teaching, and funny too. This course will save us countless hours of frustrating experimentation!” --Elizabeth Michaud, Documentation Manager  “This was one of the most useful courses [WebWorks Publisher] I've taken in years.” --Don Cunningham  “Having the PUBSNET instructors train my group was worth every penny of the expense. It allowed each person in my group to get up-to-speed in the shortest possible amount of time.” --Paul G. Kelsey, DTP Coordinator  “PUBSNET's FrameMaker class was a very informative class that was also fun to attend. The instructor effectively handled all our questions and was extremely knowledgeable on the subject.” --Paul Sandore, Manager  “The training we received at PUBSNET gave us the indepth understanding we needed to implement the FrameMaker+SGML environment into our business. The instructor was very knowledgeable and the class size was small, resulting in very comprehensive and personalized instruction. I would certainly look to PUBSNET again to offer technical training solutions for our organization.” --David Levesque, Technical Writing Manager Testimonials Authoria, Inc. Lucent Technologies Bath Iron Work Corporation EMC Corporation Teradyne

20. Testimonials Case Studies Social Security Administration Bethesda, MD May, 2000 Social Security Administration Bethesda, MD May, 2000 Client Problem:  “We needed our entire documentation team trained on FrameMaker and Webworks as a “single-sourcing” solution for complex governmental publications”.  “Additionally, we could not afford transportation & housing for so many staff members, nor leave the complex during a critical time for us”.  “We needed our entire documentation team trained on FrameMaker and Webworks as a “single-sourcing” solution for complex governmental publications”.  “Additionally, we could not afford transportation & housing for so many staff members, nor leave the complex during a critical time for us”.

21. Testimonials Case Studies Social Security Administration Bethesda, MD May, 2000 Social Security Administration Bethesda, MD May, 2000 Our Solution:  We flew an Adobe-Certified Trainer and Expert in FrameMaker and Webworks to their location for four weeks.  We also converted a series of legacy documentation, and created a new style guide and template for their future use.  We flew an Adobe-Certified Trainer and Expert in FrameMaker and Webworks to their location for four weeks.  We also converted a series of legacy documentation, and created a new style guide and template for their future use.

22. Testimonials Case Studies Social Security Administration Bethesda, MD May, 2000 Social Security Administration Bethesda, MD May, 2000  “PUBSNET came through for us! The instructor was an obvious genius, the templates even better than we thought.”  “Total savings to date is estimated at over $350,000 annually. Thanks!” --DL, Senior Technical Communications Officer  “PUBSNET came through for us! The instructor was an obvious genius, the templates even better than we thought.”  “Total savings to date is estimated at over $350,000 annually. Thanks!” --DL, Senior Technical Communications Officer The Results:

23.  Corporate Testimonials Next Step... Contact Us... One Bridgeview Circle Tyngsboro, MA 01879 t 978.649.8555 f 978.649.9708 e info@pubsnet.cominfo@pubsnet.com w www.pubsnet.com One Bridgeview Circle Tyngsboro, MA 01879 t 978.649.8555 f 978.649.9708 e info@pubsnet.cominfo@pubsnet.com w www.pubsnet.com