1. Developing the Code of Conduct Claire Higgins Development Coordinator Non-Registered staff

2. The journey begins…..  E-brief request October 2011 Project Title: Improve Selection and Interview processes of Support staff working in NHFT.  First meeting Wednesday 30 th November

3. Objective and aim…..  Develop a robust selection and interview process to ensure that newly selected healthcare support staff have the abilities to embark on a continual career pathway of development.

4. Topics for discussion….  Literacy and Numeracy Skills  Communication Skills  Behaviours and Attitude  IT Skills  Compassion and Empathy Skills  Code of Conduct

5. Research begins….  To develop ideas for “A professional Code of conduct” for support staff  Discussions with senior colleagues  Peer group sessions  1-1 meetings with managers and medical staff

6. Feedback sessions…  12 th December 2011  Verbal feedback provided following discussions with NHFT Staff members  Draft Code of Conduct requested

7. Research continues….

8. Feedback continues….  12 th January 2012  Draft Code of Conduct produced  Initial draft 2 page document based on core NHFT values

9. Assignment complete?....  March 2013  Email received requesting assistance with new Support Worker Forums/Conference  Assigned Code of Conduct Project Lead

10. Project group requested….  First support worker forum 19 th February 2013  Assistance requested from colleagues to work upon contents of Code of Conduct  Information provided via email from project group

11. Skills for Health….  Release of National Minimum Training Standards  National Code of Conduct produced March 2013

12. Further discussions….

13. Final changes….  Some changes to wording within document  Professional printers contacted  Funding received to produce professional booklet

15. The journey continues….  Director of Nursing NHFT advised trust publicist of Code of Conduct  Meeting arrange to discuss potential journal for publication  Article written by J Adams – NHFT Publicist incorporating Code of Conduct

16. Publication….  Success January 2014  British Journal of healthcare assistants http://www.healthcare-assistants.co.uk/cgi- bin/go.pl/library/article.html?uid=102236;arti cle=BJHA_7_12_606_609

17. Any questions ? Claire Higgins Development Coordinator Non-Registered Staff Professional Practice, Education and Training Team Huxlow House St Mary’s Hospital Tel: 01536 494749 Email: Claire.higgins@nhft.nhs.uk