1. 1 Treasury Management Services Superior service. Working capital expertise. Innovative solutions. Client Implementation

2. 2 Introduction – Client Implementation Our Goal BMO Team Getting Started Working Together Following up Helpful Hints Summary Process Flow Simplify and streamline with BMO Capital Markets

3. 3 Our Goal Partnering to achieve a seamless and successful implementation of Treasury Management Services

4. 4 BMO Team Sales Team Committed to client satisfaction, our Sales team is focused on relationship management through product education and program enhancements: BWB Program Support Billing Product Knowledge Documentation and Implementation Focusing on successfully managing each implementation, our team provides professional and timely interaction: Documentation: Account Agreements Account Requests Product Agreements Implementation: Implementation Assignment Product Testing Service Overviews Notifications

5. 5 Getting Started Correspondent Bank Initiates sale and implementation of account or services Legal negotiation of all service contracts Completion of Implementation documents −Package submitted to GTM Implementation

6. 6 Working Together Bank of Montreal, Treasury Management Receipt of Implementation package acknowledged by e-mail Documentation Specialists review and execute the documents Implementation Specialist assigned provides experience and consistent interaction during: –Set up –Testing –Product Overview Notification of completion and support manuals are delivered to the client of correspondent Bank

7. 7 Following Up! Client Service Client Service Managers are available to provide expertise in all Correspondent Bank’s service requests 8:00am-6:30pm 1-877-301-6401 gtmbwb.clients@bmo.com Global Treasury Management Helpdesk Analysts are available to your clients to provide product expertise and technical support 7:30am-7:00pm 1-800-565-6444

8. 8 Helpful Hints Online Banking for Business Main entry point to access BMO Treasury Management Services BWB Bank identifies the customer contact that will perform the Customer Administrator functions: –Establishing new Users, –Assigning account access and product functionality –Resetting passwords Provide Customer Administrator Name and Challenge Word Account information, account transfers and stop payment functions can be performed only on BMO domestic accounts Electronic Funds Transfer Credit applications require a settlement risk line; BWB Bank must advise BMO Sales of the credit amount allocated to the application Considerations for calculation of credit requirement: –Frequency of file delivery –Maximum dollar value of file(s)

9. 9 Helpful Hints Tax Payment Client must be set up with Online Banking for Business - Tax Payment is a self-registering service Tax payments must be submitted the day before value Account must be funded or payment will reject Overdraft line is required to cover total amount of Tax payments Considerations for calculation of overdraft –Total dollar value of combined payments that would occur on any given day Advise BMO Sales of the overdraft line allocated Zero balancing will occur to fund the overdraft line as required

10. 10 We are Interested ! What is working well for you and how can we do better? Email the Program Office: GTMProgram.Office@bmo.com