1. IT Services Todd A. Leach Vice President & Chief Information Officer Information Services tleach@utmb.edu (409) 772-3811 Information Services Ann Gamble Associate Director, Client Services Information Services algamble@utmb.edu (409) 266-2279 Emma Ramos Director of Operations Information Services elramos@utmb.edu (409) 747-9559

2. Services 2 Information Services IT Support UTMB E-mail Mobile Technology Microsoft Products Wireless VPN

3. IT Support UTMB Service Desk –(409) 772-5200 –(281) 554-1577 –(888) 898-2401 –Email: ishelp@utmb.edu –Self Help: http://usd/servicedeskhttp://usd/servicedesk Onsite Support Administration Building, 1 st Floor, Suite 1.115 Open Monday – Friday, 8am-5pm Closed 1pm-2pm for lunch Information Services

4. Email Microsoft Exchange 2010 Mailbox size currently 400MB Access Email via webmail or other clients -https://webmail.utmb.eduhttps://webmail.utmb.edu -Outlook -Mac Mail Lifetime Email upon graduation Xythos – 5 GB (different session) 4 Information Services

5. Mobile Technology Active Sync Available to all students iPhone, Android, & Windows http://www.utmb.edu/is/isbusops/Documents/C onfiguringActiveSyncWindowsCE.pdf http://www.utmb.edu/is/isbusops/Documents/C onfigurationforiPhone.pdfhttp://www.utmb.edu/is/isbusops/Documents/C onfigurationforiPhone.pdf Email: Ann Gamble algamble@utmb.edu oralgamble@utmb.edu Emma Ramos elramos@utmb.eduelramos@utmb.edu Information Services

6. Microsoft Products UT System Microsoft site license available for all students Media available in Bookstore -MS Office Professional Plus 2013 - $50 -MS Office Professional Plus 2010 - $44 -MS Office for Mac Standard 2011 - $44 -Windows 7 Ultimate (upgrade) - $48 -Windows 8 Professional (upgrade) - $48 Students receive licensed copy of Microsoft Products upon graduation Product list and additional information http://www.utmb.edu/is/isbusops/CampusEnterp riseAgreementInformation.aspx http://www.utmb.edu/is/isbusops/CampusEnterp riseAgreementInformation.aspx 6 Information Services

7. Wireless Wireless network connectivity is available in most areas. Authentication via utmb-users-m credentials Configuration Instructions -http://intranet.utmb.edu/is/wirelesshttp://intranet.utmb.edu/is/wireless -UTMBa Network not UTMBGuest 7 Information Services

8. VPN MyVPN - Configuration Instructions http://www.utmb.edu/is/Assistance/R emote%20Access/Remote%20Acces s.aspx https://myvpn.utmb.edu Citrix - https://citrix.utmb.edu Information Services

9. Questions? Information Services