2. PECH (Breakdown) ONDERWEG (Europe) SERVICE

3. THE solution for: WORKSHOPS & COMPANY FLEETS (Fleetcontrol) Evening-/Night- WEEKEND SHIFT also during office hours!

4. 24/7 BREAKDOWN SERVICE THE solution for: TRUCK WORKSHOPS with 24 hours costumer service TRAILER WORKSHOPS with 24 hours service costumer service HYDRAULICS & CONSTRUCTION SPECIALISTS with 24 hours service

5. 24/7 BREAKDOWN SERVICE THE solution for: BODYWORK WORKSHOPS with 24 hours customer service TRANSPORT-FLEET OWNERS with 24 hours accessibility LEASE-FLEET MANAGERS with extra service for customers Etc., etc…

6. 24/7 BREAKDOWN SERVICE our services: SERVICE COMPANY You want to offer service for your clients / drivers as you have promised, and also let your employees work efficiently

7. 24/7 BREAKDOWN SERVICE our services: INDEPENDENT FILTER You are looking for an independent filter to avoid unnecessary costs

8. 24/7 BREAKDOWN SERVICE our services: 25.000 EUROPEAN PARTNERS Our network consists of over 25.000 professional partners throughout Europe

9. 24/7 BREAKDOWN SERVICE our services: BUSINESS-LIKE You want to provide service to your clients in a pleasant and businesslike way

10. 24/7 BREAKDOWN SERVICE our services: COMPLETE FILE You want to provide your customer with the right information? When we close down a case we will send you the complete file with all required information

11. 24/7 BREAKDOWN SERVICE our services: PROFESSIONAL AND EXPERIENCED You are looking for a partner with the right knowledge for breakdown and who speaks the language of your clients / drivers

12. Be our quest!

13. THE BREAKDOWN SERVICE TEAM

14. 24/7 BREAKDOWN SERVICE TEAM TECHNICAL / COMMUNICATIVE Our team consists of technical and communicative capable employees with large experience in the breakdown business

15. 24/7 BREAKDOWN SERVICE TEAM COMPETENT SOLUTION OF PROBLEMS Depending on your demands we will offer a durable proposal for an alternative solution ……. by thinking along with you

16. 24/7 BREAKDOWN SERVICE TEAM SPECIFIC SERVICE We know what YOU think is important for your customers and with this in mind we handle the breakdown in a professional way

17. 24/7 BREAKDOWN SERVICE TEAM WIN – WIN We will also appeal to you (when arranging a breakdown for our other customers) if your company can offer a good solution to the problem

18. How does our 24/7 BREAKDOWN SERVICE? work

19. WE WORK FOR: 24/7 BREAKDOWN SERVICE our own Heisterkamp fleet Several large fleets, for example : Ewals Cargo Care / DHL / P&O Ferrymasters / TNT / Emons - v.Huët/ Van den Bosch Several workshops with 24h customer service Trailer manufacturers Partners : ADAC, S24, Falck, Way Ass.24h, UTA, Shell, Europenet

20. HOW WE OPERATE 24/7 BREAKDOWN SERVICE Your customer or driver calls your own emergency number and will be transferred to Heisterkamp Breakdown Service Depending on your wishes we will handle the call-out to your own mechanics or the required service partner The case will be recorded accurately in our IPOS system with all necessary data for a professional solution

21. HOW WE OPERATE 24/7 BREAKDOWN SERVICE The invoice will be generated by our automated system After completion of the breakdown all information will be send to your email address, so ( the next morning) you will have all the details about the breakdown We can make allowance for your demands in our automated system

22. POSSIBILITIES 24/7 BREAKDOWN SERVICE A) Messaging case; problem solved by your own mechanic Your customer / driver calls our operator and explains the problem and location. All information will be stored in our IPOS system. The mechanic who is on duty will be called, informed and will take over the case. All case details will be send by mail / fax immediately. * Amount depends on your wishes / demands >> Fee: short rate* <<

23. POSSIBILITIES 24/7 BREAKDOWN SERVICE B) Call-out to external workshop in Europe After consulting your management/mechanic an external workshop will be contacted. Breakdown Service will take over the agreed guarantee of payment and will send assignment by fax to the workshop. The Breakdown Service invoice will be sent with a copy of the invoice from the workshop >> Fee: normal rate<<

24. POSSIBILITIES 24/7 BREAKDOWN SERVICE C) Call-out to external Service Partner in Europe External Service Partner receives guarantee of payment from Breakdown Service, and will be responsible for the case >> Fee: normal rate <<

25. CASE DATA 24/7 BREAKDOWN SERVICE Operator will make a complete file towards the mechanic / fleet-manager to resolve a quick solution

26. ORDERINGFAX TO REPAIR COMPANY 24/7 BREAKDOWN SERVICE In the fax or email (5 languages available) the workshop will receive the required data and also our guarantee of Payment

27. CASE E-MAIL AFTER COMPLETION 24/7 BREAKDOWN SERVICE Ordering customer will receive complete status report from the case. For your own information or to inform the customer

29. 24/7 PHONE: (+31) 541 58 90 80 E-mail: pos@heisterkamp.nl WWW.HEISTERKAMP.EU