2. Reasons Why SERVPRO is a better Restoration Vendor The Premier Cleaning and Restoration Company “Nationally Known, Locally Owned” Of Birmingham

3. Reason #1

4. Reduce Water Damage Loss Expense… Emergency Mitigation FACT: Many Losses can be dramatically reduced with fast and effective response Of Birmingham

5. Reason #1 Of Birmingham Within one (1) hour from the time SERVPRO receives a loss notice, SERVPRO will call you or your key person to arrange for service.

6. Reason #1 Within four (4) hours from receiving loss notification, we’re “on-site” to start mitigation services Of Birmingham

7. Lower claims loss expense Reason #1 Of Birmingham Within eight (8) hours we will have a preliminary report of the loss back to the appropriate person (property manager, claims representative, etc.) Increased customer satisfaction

8. Reason #2

9. Reduce Smoke Damage Claims Loss Expense…Pretest FACT: Restoring Property is less expensive than replacing property! Of Birmingham

10. Reason #2 As a claims professional, the rule is: “Restore whenever possible, replace only when necessary.” Of Birmingham

11. Reason #2 Of Birmingham Pre-testing must be a standard emergency response procedure. The faster these decisions are made, the lower the cost of the loss. SERVPRO is an industry leader in pre-testing technology.

12. Items that need adjuster review Items that cannot be restored Items that can be restored Reason #2 Of Birmingham Pre-testing must occur immediately to qualify restoration with the customer by identifying: Items that are unaffected by the loss

13. Reason #3

14. Vendor Qualification… Professionalism FACT: SERVPRO provides a national network of over 1,100 Franchise locations. Upon your approval of SERVPRO as a mitigation contractor, loss handling procedures will be defined to meet your specifications. Of Birmingham

15. Immediate response to emergency services Management reports Competitive pricing Effective communication Complete file documentation Quality control procedures Professional equipment and vehicles Trained, uniformed, and professional technicians Reason #3 Of Birmingham We know what you want: Franchise requirements and accountability

16. Reason #4

17. The Paperless Claim… Automation Capability FACT: Paperwork claims processing wastes time and costs money. The insurance industry has a long-term objective of the “paperless claim”. How do you begin? Of Birmingham

18. Increased efficiency Additional savings Reason #4 Of Birmingham Automated claims processing using ServproNET and your chosen automation partner. Dispatch and review claims, create vital management reports – all with the power of electronic commerce. It’s not a dream…it’s reality with SERVPRO. Timely Response

19. Reason #5

20. Problem Resolution Assistance… When It Happens FACT: Problems happen! They’re part of loss management Of Birmingham

21. Reason #5 Of Birmingham The key to problem resolution is to react quickly and solve the problem. SERVPRO provides highly trained customer service representatives that understand your needs.

22. Corporate supervision… National assistance Field Supervision… Local Assistance File documentation… An audit trail Reason #5 Of Birmingham Effective vendor training… Anticipation Problems do happen, but SERVPRO helps solve the issues as quickly as they arise. We’ll work toward a solution together.

23. Reason #6

24. Reduce Loss Expense… Claim File Priority FACT: Large Losses are high Priority to Servpro. Of Birmingham

25. Reason #6 Of Birmingham 20% of your losses may compromise 80% of your risk.

26. Finish Well (Minimize down time and cost) Begin the restoration process Mobilize necessary personnel and resources Plan a response (based on size and scope) Reason #6 Of Birmingham Immediately identify the status of losses Utilizing SERVPRO to be your “eyes and ears” through early response via our emergency service will:

27. Reason #7

28. Training gets Results… Consistency FACT: Knowledge is Power Of Birmingham

29. Reason #7 Of Birmingham Advanced Restoration Training (ART) provides a foundation of knowledge enabling property managers to understand, qualify and communicate more effectively with restoration vendors. Property Managers are given guidelines of when to restore and when to replace structure and contents, therefore lowering adjusting and property claims loss expense Advanced Restoration Training

30. Reason #7 Of Birmingham SERVPRO offers its National Training Center to insurance companies and property managers throughout the year. Customize your training program to target your key message and include intensive restoration training at a state- of-the-art facility. Visit our National Training Center and see why SERVPRO is considered the leader in restoration training SERVPRO National Training Center

31. Reason #7 Of Birmingham SERVPRO, in Conjunction with our franchises nationwide, offers training programs at your location. Your staff will learn the technical aspects of restoring a fire or water damage enabling them to make decisions about the restorability of various materials and to choose claims quickly and less expensively Regional On-Site Traning

32. Of Birmingham

33. Prepare for Disaster Here is your Building

34. Prepare for Disaster Disaster Plan Employee evacuation plan Employee evacuation plan Telecommunication Transfer Telecommunication Transfer Data Security Data Security NOW WHAT?

35. Smoke DamageSmoke Damage

36. Water DamageWater Damage

37. Wind DamageWind Damage

38. Servpro will respond to these Losses the same way as we respond to any other Loss. Of Birmingham

40. Southern Company Of Birmingham Servpro was called at 10:30 pm on April 11, 2002 on a smoke damage in one of Southern Company’s buildings (Inverness 44) and we were on sight at 12:00 midnight to start the deodorization process.

41. Southern Company Of Birmingham About 17,500 sf of office space was affected by Smoke Damage.

42. Southern Company Of Birmingham Servpro expedited the major portion of the restoration of the building in 1 week.

43. Does Servpro of Birmingham have the manpower to handle a job of this magnitude or larger?

44. The Premier Cleaning and Restoration Company “Nationally Known, Locally Owned” Stan Richardson Regional Accounts Manager

45. Qualified Personnel Of Birmingham Ready Response Resource List LLRT Coordinator………………………………..5 Large Loss Superintendent………………….10 Work Crew Supervisors……………………….50

46. Equipment Of Birmingham Ready Response Resource List High Velocity Air Movers…………………2,000 Industrial Dehumidifiers…………………….500 Negative Air/Air Scrubber Units……………50 Truck Mounted Extraction Units…………..40 Portable Extraction Units…………………….20 Enclosed Utility Vehicles……………………..75 HVAC Duct Cleaning Systems……………….12 Thermo-Fog Neutralization Units…………..30 Moving Vans……………………………………….10 Self contained power generators…………..25 Ladders…………………………………………….100 Warehouse Space……………………100,000 SF

47. Of Birmingham