1. Implementing PHCAST courses in your Community Margaret Roberton, NC Community Colleges Kathy Turner, Division of Health Service Regulation

2. Quick review of courses Phase I  Introduction to Direct Care Work  Overview of industry  Resources for support/success and remediation if needed  If DCW is not a “fit”, may find other work in the industry Phase II  Direct Care Basics  Personal care skills which can be applied in numerous jobs and in personal life  Solid foundation to assist students’ success in future courses  Important to recognize this may be where the student needs to be instead of pursuing NAI  If used as prerequisite (optional or not) may provide a more focused and prepared student when compared to one who enters otherwise

3. What activities would you suggest to community colleges regarding offering courses to home care agencies? Offer open house/informational sessions to local home care agencies in the community to learn about PHCAST courses. These may need to be offered biannually to keep the course in the forefront Access a list of all licensed home care agencies by county on the DHSR website (http://www.ncdhhs.gov/dhsr/reports.htm)http://www.ncdhhs.gov/dhsr/reports.htm Consider offering the training onsite and notify agencies of that option well in advance.

4. What are the talking points for colleges when they meet and/or network with their community employers (of DCWs)? Communicate to the agencies that the DHSR licensure rules require competency training of aides that are not listed on the NAI registry and that these courses are for these aides who can provide the limited assistance 10A NCAC 13J.1003 (g) For in-home aides not listed on the nurse aide registry, personnel records shall include verification of core competencies by a registered nurse that includes the following core personal care skills for in-home aides hired after April 1, 2009: (1) Assisting with Mobility including ambulation, transfers and bed mobility; (2) Assisting with Bath/Shower; (3) Assisting with Toileting; (4) Assisting with Dressing; (5) Assisting with Eating; and (6) Assisting with continence needs. Remind the agencies that they can use the training certificates when they are marketing their agencies to clients.

5. Employer Response to PHCAST Completers: Standard Curriculum Positive Employee Response Improved Communication Positive Feedback from Clients Partnerships

6. What verbiage might be helpful in discussions with the nursing/nurse aide personnel?  PHCAST I and II students:  Have demonstrated success in the classroom  Have experienced skill proficiencies in the limited assistance area  Are more focused on healthcare and the industry  Know their resources when faced with school challenges and barriers  May have a more solid foundation in the subject matter which may result in greater success in the classroom and on the NNAAP exam  Other strategies include:  Establishing ongoing partnership with department  Communicate resources HRD can provide to nurse aide students  Look for the WIN-WIN

7. Direct Care Worker Course Structure Options  Combine PHCAST I and PHCAST II content and objectives  Single course providing comprehensive content  Add MS Digital Literacy curriculum  Healthcare trends moving towards integrated delivery demanding digital communication skills from all levels of healthcare providers  Incorporate local college Nurse Aide program information  Collaborate with Nurse Aide Coordinators  Expectations  Requirements