1. Copyright © shop4support.com Creating the Infrastructure for Self-Directed Support

2. Copyright © shop4support Be@ Welcome to shop4support A Social Enterprise shop4support is a unique online service which is at the forefront of facilitating a transformation in social care by: Enabling the widespread adoption of Personal Budgets. Creating a retail market for social care services and products. Managing all administrative processes from ordering and invoicing to personal budget management and supplier catalogue management.

3. Copyright © shop4support Be@ Meeting the Needs of Key Stakeholder Groups The personalisation agenda provides real scope for giving people true choice and control over their lives. With this comes a need for the development of a retail market; a place where needs and services can be exchanged locally, regionally and nationally in an efficient and effective way. However, a project of this size demands highly complex support systems that satisfy the requirements of all stakeholder groups – local authorities, providers, brokers and, most importantly, individual consumers. Needless to say, it is a tall order for even large authorities to tackle.... enter shop4support. Stakeholder Groups  Individuals  Service Providers  Budget Managers  Local Authorities Stakeholder Groups  Individuals  Service Providers  Budget Managers  Local Authorities Delivering Sectorwide Outcomes Enabling Choice & Control Social Capital Commissioning & Market Management Safeguarding Brokerage & Budget Management Cashable Efficiencies

4. Copyright © shop4support Be@ Services x 2 The personalisation agenda provides real scope for giving people true choice and control over their lives. With this comes a need for the development of a retail market; a place where needs and services can be exchanged locally, regionally and nationally in an efficient and effective way. However, a project of this size demands highly complex support systems that satisfy the requirements of all stakeholder groups – local authorities, providers, brokers and, most importantly, individual consumers. Needless to say, it is a tall order for even large authorities to tackle...enter shop4support. Local eMarketplace Budget Manager MyLife – Social Networking eCommerce Store Contract & Catalogue Management Ordering & Billing system 1 LA Citizen Portal 2 Service Provider

5. Copyright © shop4support Be@ Partner Programme A core aim of shop4support is to provide a software platform that drives innovation in the social care sector. By partnering with the leading case management suppliers in the marketplace shop4support will integrate seamlessly with any existing case management systems.

6. Copyright © shop4support 1. Enabling Choice & Control 2. Social Capital 3. Commissioning & Market Management 4. Safeguarding 5. Brokerage & Budget Management 6. Cashable Efficiencies

7. Copyright © shop4support Be@ Welcome to shop4support A Social Enterprise shop4support is a unique online service which is at the forefront of facilitating a transformation in social care by: Enabling the widespread adoption of Personal Budgets. Creating a retail market for social care services and products. Managing all administrative processes from ordering and invoicing to personal budget management and supplier catalogue management.

8. Copyright © shop4support Be@ Creating Local Markets shop4support’s Community Catalogues are an area within shop4support managed by a Local Authority to promote free services and products within the local community.

9. Copyright © shop4support Be@ Online Stores shop4support gives individuals anytime-anywhere free access to an extensive marketplace of products and services with efficiency savings and the high quality control of providers. By selecting a store, individuals can find information about that provider such as: Different types of services the provider offers Other users testimonials, how they rated the service Who the provider is accredited by Prices for different levels of service All are key pieces of information for the user in deciding on the right level of support

10. Copyright © shop4support Be@ Matching Products and Services with Needs Search facilities within shop4support’s Catalogues enable users to easily match products and services with their needs, filtering information by: Key words Geographical location Personal attributes

11. Copyright © shop4support Be@ Flexible Payment Options shop4support offers a variety of payment options including debit card, credit card, direct debit or traditional methods such as cheque. This makes the payment process as straightforward as possible and allows for individual choice.

12. Copyright © shop4support Be@ An Effective Exchange of Information shop4support facilitates and encourages the exchange of information between customers and vendors, for better purchase decisions and the provision of a higher level of service: Prior to purchase customers can request information from vendors about specific products and services. Customers are able to make service requests to multiple service providers and gain control over the purchase process.

13. Copyright © shop4support Be@ My Budget shop4support’s My Budget module gives users access to their own Personal Budget, enabling them to view, influence and complete their own Support Plan and manage their own budget. This supplies individuals with the means to make their own decisions by providing them with one easy-to-access source containing their: Current and previous Support Plan. Support team. Providers. Funding sources or orders.

14. Copyright © shop4support Assisting Service Providers

15. Copyright © shop4support Be@ shop4support Business shop4support Business allows providers and product suppliers to set up their own online stores and gain access to customers and markets without having to invest in expensive hardware or software: Store hours become 24/7 without the need for more staff. Revenue can be increased in growth areas, as consumers are able to invite suppliers to respond to very personalised requirements. Providers are given the opportunity to trade at a local, national and even international level without significant investment.

16. Copyright © shop4support Be@ Custom Made Online Stores Features of a custom made store include: The creation of a store homepage and additional custom pages to boost a provider’s brand and assist them in connecting with their customers. A customised web address, driving customers directly to a store. The opportunity for integration with a provider’s own website, financial or case management system. The provision of bespoke terms and conditions.

17. Copyright © shop4support Be@ Store Catalogue Management shop4support offers providers the facility to personalise catalogues and product pricing according to different store branches.

18. Copyright © shop4support Be@ Comprehensive Store Management shop4support Business features a comprehensive store management function, with automated ordering, receipting and invoicing. This results in significant reductions in administration effort and costs.

19. Copyright © shop4support 1. Enabling Choice & Control 2. Developing Social Capital 3. Commissioning & Market Management 4. Safeguarding 5. Brokerage & Budget Management 6. Cashable Efficiencies

20. Copyright © shop4support Community Catalogues shop4support’s Community Catalogues are an area within shop4support managed by a Local Authority to promote free services and products within the local community.

21. Copyright © shop4support

23. Be@ My Life A social networking module, My Life encourages individuals to have more control over their lives, with access to interesting events and activities, peer advice and a whole new online community.

24. Copyright © shop4support Be@ My Life Forum

25. Copyright © shop4support Be@ Support Planning

26. Copyright © shop4support Be@ Support Planning Aims of shop4support’s support planning website: To make support planning simple To encourage creative thinking To inspire individuals to plan in the best way for them, whilst still meeting local authority criteria necessary for their plans to be signed off.

27. Copyright © shop4support 1. Enabling Choice & Control 2. Developing Social Capital 3. Commissioning & Market Management 4. Ensuring Safeguarding 5. Brokerage & Budget Management 6. Cashable Efficiencies

28. Copyright © shop4support Be@ Local Authority Accreditation Local Authorities are able to safeguard individuals by approving and accrediting specific providers. It is key that users looking for support are provided with a catalogue of trusted services. Users need to be confident that they will receive reliable products and care support. That's why shop4support have introduced a Local Authority Accreditation. Each provider that is approved by a Local Authority will be awarded an approval flag on their store. This re-assures the user that the store and their services is reliant and trustworthy..

29. Copyright © shop4support Be@ Report Functionality and Vendor Rating shop4support‘s Vendor Rating function gives Local Authorities assurance that individuals are able to make more discerning purchase choices by exchanging information about products and services online. Individuals are also given the ability to post their comments, opinions and complaints, allowing for specific communication with a Local Authority.

30. Copyright © shop4support Be@ Financial Auditing shop4support‘s Budget Manager tracks an individual’s funding and matches spend to outcomes. This results in a improved financial audit trail for Local Authorities, through which they are able to check an individual hasn’t gone under or over their allocated spend.

31. Copyright © shop4support 1. Enabling Choice & Control 2. Developing Social Capital 3. Commissioning & Market Management 4. Safeguarding 5. Brokerage & Budget Management 6. Unlocking Cashable Efficiencies

32. Copyright © shop4support The personalisation agenda will have a substantial impact on operational and back-office processes across the market – we estimate the potential cost of this at c. 3.7% of current budgets. shop4support should entirely mitigate this and potentially reduce the administrative burden, delivering a 2.1% total efficiency versus the current scenario and c.5% versus the future scenario shop4support Business Case (1) Budget Manager LA Service Provider nil35.9p4.1p Future S4S 43.7p 37.9p 40.0p ++= 5.5p29.8p8.4p ++= 1.8p29.4p6.7p ++= Current Shop4Support – creating the infrastructure for self-directed support…

33. Copyright © shop4support Be@ Meeting DH Milestones

34. Copyright © shop4support Be@ The Journey to shop4support shop4support have developed a modular implementation plan with their delivery partners that can be flexed to suit stakeholder needs. Following the initial interest in shop4support, a Planning Project is undertaken to identify and quantify the tangible benefits for users, the LA and the Service Providers in proceeding, and to establish an implementation plan to effect the changes needed.  Understand LA  Develop bespoke solution  Identify costs, benefits & risks  Costed & phased implementation plan  Standalone project  In conjunction with Steering Group Planning 1 Implementation 2 Mobilisation 3  Ensure readiness  Change management  Develop processes  Configure systems  Marketplace creation  In conjunction with Steering Group  Setup catalogues  Setup systems  Testing  Training – LA, brokers, service providers, users  Support  Move to steady state  Feedback and refine