1. Integrated Operations Centre

2. Founded 1946 Founded 1946 62 wide-body aircraft 62 wide-body aircraft 48 destinations in 28 countries/territories 48 destinations in 28 countries/territories

3. Fleet Size Current Fleet Size: 62 Current Fleet Size: 62 19 - B747-400 19 - B747-400 11 - A340-300 11 - A340-300 3 - A340-200 3 - A340-200 12 - A330-300 12 - A330-300 4 - B777-200 4 - B777-200 7 - B777-300 7 - B777-300 4 - B747-200F 4 - B747-200F 2 - B747-400F 2 - B747-400F

4. New Aircraft On firm order: 11 On firm order: 11 1 777-200 1 777-200 3 744F 3 744F 7 A330-300 7 A330-300 On leased: 1 On leased: 1 1 A340-300 1 A340-300 Delivery by 09/2001 Delivery by 09/2001 Mean fleet Age - 5.3 years Mean fleet Age - 5.3 years

5. Welcome to Cathay City ….home to 3000 staff

6. Cathay Pacific City Minutes away from HKIA Minutes away from HKIA Construction started - June 1996 Construction started - June 1996 First staff to relocate - June 1998 First staff to relocate - June 1998 Last staff to relocate - June 1999 Last staff to relocate - June 1999 Total investment - HK$4.9 billion Total investment - HK$4.9 billion

7. Three office towers - 3,000+ staff Three office towers - 3,000+ staff Dakota Club Dakota Club Headland Hotel Headland Hotel Flight Training Centre Flight Training Centre Airline Stores Building Airline Stores Building Footbridge Footbridge Cathay Pacific City

8. Awarded the 1999 Hong Kong Eco-Business Grand Award Awarded the 1999 Hong Kong Eco-Business Grand Award Computerized Building Management Computerized Building Management Natural light maximization Natural light maximization Waste management Waste management Reduction of water usage Reduction of water usage Electronic communication Electronic communication Cathay Pacific City

9. Auditorium Auditorium The Street The Street Galley (food court) Galley (food court) Crew Lounge Crew Lounge Aircraft Mockup Aircraft Mockup Training and Development Centre Training and Development Centre Other Facilities

10. Located on the 8th Floor South Tower Integrated Operations Centre

11. Staff Training & Development Integrated Operations Centre

12. To provide staff with the technical & behavioural skills needed to exercise the full responsibilities of their posts To provide staff with the technical & behavioural skills needed to exercise the full responsibilities of their posts To provide Cathay Pacific with professionally qualified operations centre personnel who can work effectively in ad hoc teams To provide Cathay Pacific with professionally qualified operations centre personnel who can work effectively in ad hoc teams To develop the capabilities of the individuals within the IOC to enable them to realise their career potential within Cathay Pacific To develop the capabilities of the individuals within the IOC to enable them to realise their career potential within Cathay Pacific Training Objectives

13. Historical reliance on On-The-Job training (OJT) Historical reliance on On-The-Job training (OJT) OJT good for familiar situations but not novel ones OJT good for familiar situations but not novel ones Poor Theoretical foundation Poor Theoretical foundation Theory allows for reasoning from first principles Theory allows for reasoning from first principles Current Status

14. Three Main components Three Main components Coursework on Theory Coursework on Theory Experiential programme to enhance exposure to operational environment Experiential programme to enhance exposure to operational environment OJT in use of tools & resources OJT in use of tools & resources Training Strategy

15. Coursework Programme available in-house Coursework Programme available in-house FOP Technical Training Centre Learning & Development Group Training & Development Centre IOC Experiential Programme available in-house Experiential Programme available in-house LOFT programme at FOP Simulator Training CX Station visits & Familiarisation trips On-The-Job Programme available in-house On-The-Job Programme available in-house Training Resources

16. Meteorology Flight Planning & Navigation CAD, AOC & ANO(OT) Regulations Aircraft Performance Aerodrome Facilities ICAO Annex 14 Crewing Requirements & FDP Limitations Airframes & Flight Controls Engines Hydraulic & Pneumatic System Electrical System MEL Operational Restrictions Flight Deck Awareness & R/T Protocol Security ICAO Annex 17 NOTAMS CX Port Information Dangerous Goods Handling Cargo Handling Aircraft Weight & Balance Airline Planning, Route & Yield Management Ticketing & Reservations Public Relations & Information Management Ramp Handling Catering Flight Operations Company Policy CX Marketing & Sales E & A Procedures On-The-Job AIROPS, VHF, SATCOM, SITA Communication Skills Interpersonal Skills Analytical Skills Supervisory & Management Skills Team Based Skills Quality & Continuous Improvement Human Factors IOC Coursework Program Job Knowledge Technical Corporate AirportsFlight Operations General Knowledge

17. Thank You