1. Cargo Services Head Office Cathay Pacific Cargo
Best Practices Adopted by Cathay Pacific on Cargo Safety (Loading Operations and Training)
Cargo Services Head Office
Cathay Pacific Cargo

2. Corporate Safety Policy
Every individual within Cathay is responsible for “ensuring safety comes first”
Our goal is zero accidents or injuries.
We can achieve this goal by developing a culture where “ensuring safety comes first” forms the basis of all our activities.

3. At Cargo….. When determine policy and procedure, adhere to;
Government and Authority, both Hong Kong and foreign countries
Industry best practice, primarily IATA
Company
Environment
Double check at critical control points
Training before performance of any operational duties
Establishing, measuring and reviewing appropriate safety performance goals and objectives, continually improving our safety performance
Ensuring open communication and timely feedback on safety issues to staff including ground handler

4. Training
Our policy
Training before performance of any operational duties
Training program includes:
Prepare ULD and build up
Dangerous goods - awareness and specialist
Special cargo including live animals, heavy and odd size cargo
Aircraft loading and load control
Ramp management
Aircraft loading, load control and ramp management require recurrent training in every 12 months
Dangerous Goods require recurrent training in every 24 months.

5. Quality System Quality control Quality assurance
Pallet inspection
Bi-yearly quality control self check
Service audit
Perform manual load sheet practice on a quarterly basis for load control staff only
Safety reminder on a regular basis
Quality assurance
Consolidated port audit
Audit at head office level
Cargo quality assurance notice
IATA Operational Safety Audit (IOSA)
Management Review

6. We require double check at….
Check weighing scales
Prepare ULD
Prepare dangerous goods and special cargo including odd size and heavy cargo
Weigh built ULD
Prepare dead load statement
Prepare aircraft loading
Secure the locks
Submit the final load

7. Who is going to deliver? Cargo Services Head Office
Policy and procedure
Training
Quality Assurance
Cathay Cargo Office
Critical tasks and supervision
Ground Handler
Strictly adhere our policy and procedure
Cargo Agent and Shipper
Reach out program
Support from Regulator

8. What do we require from…..
Cargo terminal operator
Cathay cargo office
Ramp handling operator
Load control office
Ramp coordinator

9. Cargo terminal operator
Adhere to CX Cargo Services Manual, including
acceptance
build up
dangerous goods
special cargo including odd size and heavy cargo
ULD serviceability
Daily check on weighing scale and documented.
Calibrate weighing scale on a regular basis and documented.
Weigh built ULD twice before sending to plane.

10. Cathay cargo office
Upon receipt of any new revisions and/or instructions from Cargo Services Head office, distribute to the cargo terminal and ramp handling operator and ensure the manuals are updated.
Perform critical tasks, in particular safety related and supervision.
Regular performance review with cargo terminal and ramp handling operator and documented.
Develop and implement reach out program to cargo agents and shippers

11. Ramp handling operator
Staff member are trained and qualified in accordance with CX Aircraft Handling Manual.
All ground equipments stage in appropriate parking area with parking brakes applied prior to the arrival of aircraft at the parking bay.
Tail post or nose tether applied at any time prior loading or unloading activities commence.
Obtain “thumb up” signal from ground engineer and ULD condition check prior loading activity commence.
ULD loaded in accordance with Loading Instruction Form(LIF) and re-confirm with Load control office.
The restraint locks in all positions must be fully extended and checked prior closing L1 door.
Complete Loading Declaration Form to ensure the compliance of CX standards.

12. Freighter Loading Declaration Form

13. Load Control Office
Staff are trained and qualified in accordance with CX AHM.
Strictly adhere to CX Weight and Balance Folder.
Observe aircraft and the loading limitations including unoccupied positions, missing and/or damaged restraints.
Observe the fuel data, cargo loads and aircraft CG to obtain a safe trimming.
Complete load sheet check list as to ensure 100% data accuracy.

14. Loadsheet Handling Checklist

15. Ramp Coordinator
A designate trained and qualified staff to supervise overall cargo loading and unloading activities.
ULD condition check prior loading as to ensure there is no movement or collapse during transportation to plane side.
Special Cargo loaded and secured in according to CX AHM.
Restraint locks at all positions are fully extended including unoccupied positions.
To offload any sub-standard ULD as to avoid any possible damage to aircraft.
All documents, such as load plans, NOTOC are accurate and completed before submission to pilot
Complete Freighter Ramp Co-ordination Checklist to ensure the compliance of CX standards.

16. Freighter Ramp Co-ordination Checklist

17. Thank You