3. RHONA HUTCHON DIRECTOR, HARVEY NASH

4. TWEET TONIGHT USING #hnciosurvey

5. AGENDA SURVEY FINDINGS Albert Ellis CEO, Harvey Nash PRESENTATIONS Khalid Rafiq Head of Technology & Data, Morgan Stanley Gavin Dutch Chief Executive Officer/Founder, Kotikan Limited PANEL DISCUSSION James Varga Chief Executive Officer, MiiCard Limited Claudette Jones CIO, City of Edinburgh Council Christian Arno Managing Director, Lingo24 Tom Ray Head of operations, Cloudreach

6. ALBERT ELLIS CEO, HARVEY NASH

7. The CIO Survey 2400 participants 20 countries $140bn IT spend 14 years of data

8. current climate News 24 Headlines The crisis continues Apple share price jump Social Media worth millions

9. return to growth Growth in budgets

10. return to growth Make MoneySave Money CEO priorities

11. shift in priorities Mobile solutions21%14%7% Security and resilience17%13%4% Social media & consumer interaction 17%11%4% Business relationship management22%21%1% Development20%19%1% IT strategy20%19%1% Compliance8%7%1% ERP11%10%1% Technical architecture29%28%1% Enterprise architecture35%34%1% Service management12% 0% Testing17% 0% Outsourcing8% 0% Business analysis34%35%-1% Project management29%30%-1% Change management20%22%-2% 2012 2011Change

12. shift in priorities Saving costs & improving efficiencies62%-4% Stable IT performance61%-3% Improving business change48%-6% Innovation / revenue growth37%-3% Business intelligence37%-2% Compliance25%-9% Improving time to market25%9% Enabling mobile commerce22%5% M&A15%3% Social media9%1% Green IT7%-3% 2011-12 change 2012Priority

13. CEO influence Utility ITDecision to outsource IT Driving rev through IT Driving Business change % CIOs indicating ‘strong’ influence on CEO

14. positioned for growth? Right skills Diversity Digital CEO relationship

15. fracture # 1 Skills Shortage

16. fracture # 2 CIOs by gender Women Men 20052012

17. fracture # 3 Who Controls Digital?

18. fracture # 4 The contented CIO?

19. The future CIO Focused on business growth Understands the business Quantifies the risk Digital expert Communicator

21. KHALID RAFIQ HEAD OF TECHNOLOGY & DATA, MORGAN STANLEY

22. Nothing below this point Guide @ 2.68 Guide @ 1.57 Guide @ 1.97 Subtitle Guide @ 2.64 Guide @ 2.99 Nothing below this point Guide @ 0.22 Guide @ 4.77 For internal use only Global Footprint, with Local Presence Khalid Rafiq 8 November 2012

23.  Background  Global Footprint  Local Presence  Key Observations Agenda

24. Only Source / Footnotes below this line Guide @ 2.68 Guide @ 1.64 Guide @ 1.95 Subtitle Guide @ 2.64 Guide @ 2.80 Only Source / Footnotes below this line Guide @ 0.22 Guide @ 4.69 24 “Morgan Stanley's mission is to deliver the finest financial thinking, products and execution in the world. Our people's integrity and excellence, their intellect and skills have made Morgan Stanley a global leader. And our heritage of doing ‘first-class business in a first-class way’ continues to inspire us.” Global Footprint… Mission Statement and Business Principles: Core values instruct us to: Dubai Budapest Sydney Toronto San Francisco London Paris Frankfurt Hong Kong Tokyo Taipei Singapore Seoul Madrid Moscow São Paulo Mumbai Shanghai Johannesburg Menlo Park Purchase New York Brooklyn Jersey City Princeton West Conshohocken Long Island City Warren Milan Montreal Atlanta Baltimore Glasgow Salt Lake City Orlando Zurich Melbourne Mexico City Irving Philadelphia Durham Tampa Oakbrook Terrace Chicag o Santa Monica Seattle Vernon Hills Over 7,000 FTEs World Class Capability Client Service Quality Risk Control Commercial Pricing Teamwork Population in 24 Countries and 99 Cities Employees Contingent Labor Put Clients First Give Back Do The Right thing Lead with Exceptional Ideas

25. Only Source / Footnotes below this line Guide @ 2.68 Guide @ 1.64 Guide @ 1.95 Subtitle Guide @ 2.64 Guide @ 2.80 Only Source / Footnotes below this line Guide @ 0.22 Guide @ 4.69 25 Local Presence… GLOBAL CONSISTENCY LOCAL FLEXIBILITY Global Governance connects the two Guiding Principles which create the desired employer brand and overall efficiencies are best set globally Firm Wide Goals Cascade ‘FED EX’ Days Technology Innovation Days / ‘Innovation Lab’ Graduate Recruitment Learning & Development Lateral Hiring Local Vendor PSL Scottish Universities – Rel. Mgmt Local Training Schedule Functional & Office Specific Goals Pioneer Prime Principles / Commerce Model Technical Architecture / Data Model Design

26. Only Source / Footnotes below this line Guide @ 2.68 Guide @ 1.64 Guide @ 1.95 Subtitle Guide @ 2.64 Guide @ 2.80 Only Source / Footnotes below this line Guide @ 0.22 Guide @ 4.69 26 Key Technology Observations Scale Versus Concentration Cost Perception versus Value Proposition Proximity to London / True ‘near shore’ Re-visit technology education at ‘Grass Roots’ for Primary and Secondary education Graduate Talent Pool / University Ranking Drivers Lateral Talent: ‘in- & out- bound’ flows Technology Start-ups / Technology companies Multiple technology cities or ‘one technology region’ Further investment in infrastructure

27. GAVIN DUTCH CHIEF EXECUTIVE/FOUNDER KOTIKAN LTD

28. Harvey Nash Global CIO Survey 8 th November 2012 Success in Mobile Gavin Dutch Managing Director

31. “Users reported greater frustration from experiencing a transaction problem on a mobile device than being stuck in traffic” – TeaLeaf, Mar 2011 “98% of users stressed that performance matters” – Apigee, Nov 2012

32. Swiss Army Knife Photo

33. Distracted user photo

34. Prototyping Why prototype –Mobile development is costly Getting it wrong is a waste –3 Uses For creators to experiment For stakeholders to evaluate To learn from users

37. Mobile photo

38. Thank you gav@kotikan.com

40. THE PANEL Khalid Rafiq Head of Technology & Data, Morgan Stanley Gavin Dutch Chief Executive Officer / Founder, Kotikan Ltd James Varga Chief Executive Officer, MiiCard Limited Claudette Jones CIO, City of Edinburgh Council Christian Arno Managing Director, Lingo24 Tom Ray Head of operations, Cloudreach