Comprehensive EAM for Electric and Gas Utilities IBM Maximo Asset Management in the Utilities Industry Briefing.

Comprehensive EAM for Electric and Gas Utilities IBM Maximo Asset Management in the Utilities Industry Briefing

Agenda Utility Industry Challenges IBM Maximo in the Utilities Industry IBM Maximo Offering for Multiple Business Units

Aging Assets Under investment in T&D requires $300B over next 20 years
Average age of generation facilities puts reliability at risk

Aging Workforce Workforce Strategies Knowledge Capture
More Contracted Labor Partnerships with Local Colleges Engineers and Crafts are Mobile Workforce Strategies

Aging application portfolio
Plant Digital Control System Customer Information System Customer Information System Customer Information System Develop Assets Capital Projects Operate Assets Operate and Maintain Assets Maintain Assets Develop Assets Develop Assets Operate Assets Operate Assets Maintain Assets Maintain Assets Investment Planning Planning & Scheduling Metering Work Force Management Metering Metering CPM Scheduling SCADA SCADA Document Management SCADA SCADA Network Outage Network Network Outage Outage Engineering Outage Management Operator Rounds Analysis/Design Management Analysis/Design Analysis/Design Management Management Work Management Contractor Management Geographic Information System Geographic Information System Construction Construction Meter Meter Maintenance Maintenance Work Mgmt. Work Mgmt. Work Mgmt. Work Mgmt. Work Mgmt. Work Mgmt. Asset Management Service Management Workforce Workforce Workforce Workforce Workforce Workforce Management Management Management Management Management Management ERP System (Finance, HR, Supply Chain) Supply Chain/Material Management ERP System (Finance, HR, Supply Chain) Supply Chain/Material Management HR, Finance HR, Finance Duplication of Functionality Legacy Code Point to Point Integration

Convergence of Information Technology (IT) and Operational Technology (OT)
The business is depending on IT to meet the challenges of aging assets, aging workforce and aging systems, as well as, increased regulatory compliance, customer reliability expectations and system integrity concerns. The dependence on IT has created new cultural challenge. In the past the LOB have purchased OT to meet immediate needs without concern for corporate architecture policy. Now they have multiple silos of solutions. Regulators are mandating reliability “Companies that look to the IT department to bring a competitive edge and drive the revenue growth may find themselves facing an unexpected roadblock: “Their CIO and COO are butting heads” Information Week, August 1, 2006 “Maximo offers a unified platform to support physical and IT assets in support of increase dependence on IT systems across all LOB.

Energy & Utilities Value Chain
Commercial Customer Retail Customer Extraction Generation Transmission Distribution Crude oil & gas Production Gathering & processing Mining Coal & Uranium Fossil Generation Hydro Generation Nuclear Power Wind Power Emerging Technology High Voltage transmission Substations Mobile Inspection Work Management Operations Management Mobile dispatch ARM CRM Geophysical evaluation Field development Drilling operations Maximo across LOB CROSS-FUNCTIONAL & SUPPORT PROCESS AREAS Engineer & Maintain plants & equipment Procurement & Logistics Finance & Accounting Project Planning & Control Information Technology

Commercial Customer Retail Customer Extraction Generation Transmission Distribution Field development Drilling operations Crude oil & gas Production Mining Coal & Uranium Fossil Generation Hydro Generation Nuclear Power Wind Power High Voltage transmission Substations Mobile Inspection Work Management Operations Management 300 + utilities worldwide using MAXIMO Generation (160), transmission (38), distribution (21), Gas pipeline & distribution (23), water/wastewater (120) 5 of 10 Global 500 Energy Companies 7 of 10 Fortune 1000 Energy Companies 17 of 30 Fortune 1000 Utilities Companies

Extraction Field development Drilling operations Crude oil & gas Production Mining Coal Generation Distribution Retail Customer Commercial Customer Fossil Generation Hydro Generation Nuclear Power Wind Power High Voltage transmission Substations Mobile Inspection Work Management Operations Management Transmission Constellation “To meet our business objectives, it is essential that we have a strategic approach to asset and work management. We selected Maximo as our asset and work management platform for nuclear and fossil” Wynne Hayes, CIO Constellation Energy's Generation Group. Xcel Energy We strive for continuous improvement in our maintenance processes, and MAXIMO will be a key enabler for improving reliability centered maintenance. In addition, having a common system will allow us to deploy best practices throughout the entire generation fleet. David Wilks, Xcel Energy’s president of the energy supply News Southern Company, NiSource, Salt River Project Utility Segments Nuclear Generation, Fossil Hydro Generation, Gas & Electric Transmission & Substation, Gas, Water & Electric Distribution, Water & Waste Water Collection & Treatment Key Customers Duke, NYPA, LCRA, Mirant, Calpine, Dynegy, APS, Entergy Nuclear, Powergen, iPower, Jpower(EPDC), ADWEA, ESKOM, Yalhourn Energy, Columbia Gas, El Paso, Bureau of Reclamation,Sydney Water, LADPW, Clark County Key Facts 22% of Sales, 300+ Utilities Clients,

Significant Presence in Utilities 100 + utilities
Clients Around the World Adu Dhabi Water & Electricity Abu Dhabi, UAE New South Wales Alstom Network Services Australia & New Zealand Arizona Public Service Phoenix, AZ Atco Energy Alberta, Canada Barbados Light & Power Barbados BIOENERGI Luleå AB Västerås Stads Kraftvärmeverk Bureau of Rec (US Federal Dams) Denver, CO Canjun Electric Power Cooperative Baton Rouge, LA Chelan County PUD Wetatchee, WA Chilectra SA Chile CINergy Cincinnati, OH Cia Energetica de Brasilia Brasil CitiPower Victoria, Australia Colorado Springs Utilities Colorado Springs, CO Connexus Energy Ramsey, MN Consolidated Edison New York, New York Daya Bay Nuclear Power China Duke Energy Charlotte, NC Dynegy Houston, TX East Kentucky Power Cooperative Winchester, KT Electranet Adelaide, Australia Entergy NE Nuclear Operations White Plains, NY Eskom South Africa Gesa Gas & Electricity Spain Hydro Quebec Quebec, Canada Huang Tai Power. China International Power UK LA Department of Water & Power Los Angeles, CA Lakeland Electric & Water Lakeland, Fl Louisville Gas & Electric Louisville, KY Lower Colorado River Authority Austin, TX Jacksonville Electric Authority Jacksonville, FL Keyspan Energy Long Island, NY Mirant Atlanta, GA Minnesota Power Duluth, MI New York Power Authority White Plains, NY National Power Supply Thailand Origin Energy Australia PowerGen Liverpool, UK Salt River Project Phoenix, AZ Seabrook Nuclear Power Station Seabrook, NH South Carolina Electric & Gas Columbia, SC Stadtwerke Chemnitz AG Germany Tata Electric India Tenaga Nasional Berhad Malaysia Texas Utilities Dallas, TX Western Area Power Admin Denver, CO Windsor Utilities Windsor, Ontario, Canada Xcel Energy Denver, CO Yallourn Energy Victoria, Australia Yorkshire Electric UK Keyspan Energy Boston, MA El Paso El Paso, TX GPU Gasnet Australia SPP Solvenia Santos Australia Southern California Gas San Diego, CA Brisbane Water Queensland, Australia City of Bellevue Bellevue, WA City of Surrey Surrey, B.C. Canada Clark County Water Las Vegas, NV LA County Public Works Los Angeles, CA Lyonnaise Des Eaux France Metro Water District of SoCal San Dimas, CA Orange County Water Utilities Orange County, FL Pinellas County Clearwater, FL Philadelphia Water Philadelphia,PA Saur UK Seattle Water Seattle, WA South East Water UK Sydney Water Corporation Australia Thames Water International UK United Water Australia Significant Presence in Utilities 100 + utilities majority on latest release Flexibility and Scalability allows organizations change & grow generation, transmission and distribution electric, gas, water, wastewater Lifecycle costs lower than competition

Distribution Transmission
T&D Clients Distribution Transmission Keyspan Energy Colorado Springs Utilities Minnesota Power Connexus Energy Enwin Utilities Barbados Light & Power Arizona Public Service Lakeland Utilities ESKOM ENECO National Grid DTE Energy Scotia Gas Networks Constellation BGE Salt River Project NiSource Duke Energy New York Power Authority Consolidated Edison Western Area Power Administration Hydro Quebec TXU Energy Delivery Salt River Project Cinergy El Paso Columbia Gas Transmission Duke Gas Transmission National Grid Michigan Electric Transmission

Generation Clients Fossil & Hydro Nuclear Keyspan Energy Duke Energy
Mirant New York Power Authority LCRA Bureau of Reclamation Chelan County Arizona Public Service Yalhourn Energy Calpine Powergen DTE Energy International Power Xcel Energy Texas Genco (NRG) Energy Nuclear Northeast FPL Nuclear Seabrook Guangdong Nuclear Power Group TXU Nuclear Dominion Nuclear DTE Energy Fortum Heat & Power Electronuclear BNFL: Chapelcross, Caldor Hall Constellation Energy Southern Company

The Company The Challenge The Solution The Benefits
Colorado Springs Utilities The Company Four-Service Municipal Utility— natural gas, electricity, water and wastewater distribution and power generation 650,000 combined customers, 500 square mile service area, 1800 employees The Challenge Industry Restructuring Separates Generation, Transmission & Distribution Increasing customer expectations and regulatory requirements Leverage IT Investments with Key Initiatives Desire to have one system to handle multiple business units The Solution Developed Corporate IT Strategic Plan with Executive Sponsors Subject-matter experts coordinate usage of technology Standardized on Maximo for Work and Asset Management plus Inventory and Purchasing with integration to GIS, CAD and CUE. The Benefits Lower cost of ownership to manage all assets in one system Higher service levels, reduced O&M expense, Increased asset reliability Consistency in design and constructions methods

The Solution The Benefits The Company The Challenge DTE Energy
Large, Multi-Business Unit Utility Service 3.2 M Customers Nuclear, 9 Fossil Stations, Gas & Electric Distribution Variety of non-regulated businesses including railroad for coal transportation, biomass, merchant generation The Challenge Consolidate numerous systems into one set of applications for all business units. Develop and Implement standard processes for Financial Management, Human Resources, Supply Chain and Work & Asset Management The Solution Industry Solutions: Maximo for T&D and Nuclear Power Integrated to SAP Financials and Supply Chain MDSI for Mobile and ESRI for GIS Hub and Spoke Integration Architecture The Benefits Standardized Processes across the enterprise Numerous benefits including; Higher service levels, reduced O&M expense, Increased asset reliability $90M annual post implementation benefits

The Objective The Outcome The Company The Approach Texas Genco (NRG)
Wholly owned subsidiary of NRG (as of Feb. 2006) One of the largest wholesale electric power generating companies in the US, 10 Fossil generation plants with a generating capacity of 11,000MW. The Objective Implement systems to support operational excellence and future growth Implement new systems (finance, asset management, HR, time entry ) to support newly formed company after divestiture from Reliant Energy Move all Texas Genco and NRG plants across the country onto Maximo The Approach Develop a “best of breed” implementation team. Texas Genco acted as “System Integrator” for overall program, with the Maximo team acted as “prime” for asset management activities, Core implementation team moving from plant to plant The Outcome Live system in 8 months (work and asset management, inventory, purchasing) Plants nationwide accessing data center in Princeton for Maximo

The Company The Challenge The Solution The Benefits Keyspan Energy
Largest natural gas distributor in the Northeast 2.1M customers and 12,000 employees Outsourced operator of LIPA’s distribution system with 1.2M customer Operates 4000 mw fossil generation on Long Island The Challenge Deregulation (19 90s) forced Boston Gas (now Keyspan) to cut costs Replace numerous legacy system Improved crew productivity Implement a common platform The Solution Maximo WAMS (Work & Asset Management System) Later, Maximo rolled out in the generation business Followed by Keyspan implementing Maximo in Electric Distribution The Benefits Common platform, lower total cost Improved customer satisfaction Improve work productivity

The Company The Challenge The Solution The Benefits Duke Energy
$20B Global Energy Company operating in US, Europe, LA and Asia Top 10 in US electric power generation- Top tier gas marketer Build and operate 25,000 MWs, regulated and unregulated plant 25,000 employees worldwide The Challenge Duke needed a standard, scalable platform for Work Management and Financials across multiple business units Replace legacy mainframe systems with server/web based systems Minimize IT and station support at the plant level The Solution Maximo/PeopleSoft provides common design for inventory management, purchasing and accounts payable, while incorporating business unit requirements. 61 Plants implemented Used by Fossil/Hydro, Electric Transmission, and Gas Pipeline The Benefits “Best Practices” enforced with standard software footprint Reduced total cost of ownership and support Seamless information sharing across the supply chain from work management through accounts payable

The Company The Challenge The Solution The Benefits Xcel Energy
Xcel Energy is the fourth-largest combination electricity and natural gas energy company in the United States with revenues of $15B Operate 15,000 MWs, regulated fossil,hydro and alternative energy 14,000 employees across 12 states on 69 different sites The Challenge Xcel Energy is the result of the mergers of three different utilities Replace legacy systems modern XML capable systems Integration with multiple back-end systems Manage culture change among different plants The Solution Maximo/PeopleSoft/JDEdwards provides seamless interoperability while incorporating business unit requirements. Maximo offered scalability to server the smallest hydro and largest coal plants with the same solution – 72 Plants Implemented in 12 months The Benefits “Best Practices” enforced with standard software at all 69 sites Enabled reliability centered maintenance processes Seamless information sharing across GL, HR , and supply chain 5 years Revenue Enhancements $33.7M Cost Reduction $7.9M

New York Power Authority
The Company Largest State-owned public power Generates 5245 MWs from 21 Facilities 1400 miles of high voltage transmission Mission: Low cost, “best practice” operations The Challenge Reduce $150M O&M budget by 10% per year Improve direct utilization of 800 craft Reduce dependence on outside contractors Perform more “life extension” projects with less O&M budget The Solution MRM – Maintenance Resource Management Program instituted 1995 Maximoi integrated to SAP is used throughout NYPA Allows for Quantitative Management Decisions and Benchmarking Institutionalizes Maintenance Planning and Scheduling The Benefits O&M Budgets reduced ($90M 2000) with increase backlog Large recurring tasks (e.I, turbine overhaul) completed with less hours Displaced outside contractor work (and cost) with internal resources Worker utilitization improvement to 85% equaled $6.2 saving per year

The Company The Challenge The Solution The Benefits City of Lakeland
Three-Service Municipal Utility— electric power generation and distribution, water and wastewater 120,000 electric and 53,000 water customers, 220 square mile service area, 620 electric and 180 water employees The Challenge Single solution for all utility capital and maintenance operations Diverse spectrum of user requirements on one database instance Common repository for all utility and IT assets The Solution Leveraged Maximo’s extensive administrative toolset to clone applications, transform screens, “brand” departments, create custom applications and customize business logic and processing. Standardized on Maximo for Work and Asset Management plus Inventory and Purchasing with integration to GIS, CAD and CUE. The Benefits Lower cost of ownership to manage all assets in one system Higher service levels, reduced O&M expense Increased asset reliability Consistency in design and constructions methods

Analyst View: Gartner EAM Magic Quadrant for T&D
21 September 2007 © Gartner, Inc. Kristian Steenstrup Dan Miklovic D: G The Magic Quadrant is copyrighted 2007 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Speaker notes: Objective: Point out that the market leading industry analyst acknowledges Maximo as the market leader.

Overall Maximo Solution

Single Platform for Multiple Business Units Value Proposition
Using IBM Maximo across the generation fleet supports Nuclear, hydro, fossil generation Regulated and non-regulated Shared maintenance best practices Right-sizing maintenance inventory Managing contracted workforce Optimization in-house workforce Complete supply chain management Using IBM Maximo across T&D business units supports Intelligent grid and Advanced Metering Infrastructure Water, gas and electric Work and asset management processes Transmission and substation maintenance Distribution work management Crew management Compatible Unit Estimating IBM Maximo supports IT assets, facilities, vehicle fleet ops, rail and telecom

System Consolidation Many business systems have already been combined
Asset Management Power Generation Asset Management IT Asset Management Transmission Facilities Management Distribution Work Management Many business systems have already been combined While some systems consolidated, Asset, IT and Service Management systems continue to be fragmented

System Consolidation Consolidation of Asset and Service Management
Strategic alignment of systems focused on assets and service Benefits of “suite” Reduced Cost of Ownership Lower Risk Companies often have many “rogue” application with can be absorbed

Maximo Enterprise Suite: Asset and Service Management
Addresses business challenges of Operations and IT Powerful Business Process Management Consolidates point solutions for Asset and Service Management into a Rational Suite Next generation J2EE Technology Platform

Business Intelligence
Systems Integration ENTERPRISE MANAGEMENT Customer Information System Financial Management Human Resource Business Intelligence & KPIs Unitization & Reporting OPERATIONAL SYSTEMS Mobile Dispatch GIS Outage Management SCADA/DCS Document Data Historian Condition Monitoring

Industry Solutions Providing deep functionality for differentiated markets. IBM Maximo for Nuclear Power IBM Maximo for Pharmaceutical IBM Maximo for Utilities IBM Maximo for Oil & Gas IBM Maximo for Transportation

Product Expansion Model
IBM Maximo Asset Management as the foundation for product offerings Industry Solutions built on top of the Maximo platform Customer Specific Configuration built on top of Industry Solutions Industry Solution Partners positioned as part of Total Solution Customer Configuration Oil & Gas Industry Solutions Transportation Maximo Standard Functions Web-Architecture SOA Integration Pharmaceuticals Utilities Nuclear Power

Subject Matter Experts
The IBM Maximo Approach to Product Development “In Partnership with Clients” GROUP TYPE CHARTER/ OBJECTIVE EXTERNAL MEMBERS INTERNAL Maximo RUN BY Maximo Industry Marketing Executive Committee & Industry Mktg Advisory Council Set Direction By Invitation C-Level Special Interest User Groups Industry Mktg Sales Services Exchange of Best Practice Customers Users Users Develop Requirement By Invitation Subject Matter Experts Maximo Products & Technology P&T Services Industry Mktg Development Partners Maximo World Promote Brand Exchange Users C-Level Maximo Marketing All

Utilities Advisory Council
Council Members Presentations by Industry Experts

T&D Roadmap Subject to change as required Maximo T&D R4 Maximo T&D R3
Delivery Date: TBD WO Crediting & Unit Reporting Configurable PM Triggers Capacity Planning Scheduling – Task Dependencies Extend Schedule Configuration Service Appointment Scheduling Dispatching Application Scheduling Route Optimization Schedule Configuration Extend Mobile - Field Completion Service Address: Locations, Assets, Work Orders & Tickets Service Centers GIS – Crew, Person, Routes, PM GIS Mobile CUE Hierarchy Navigation Tree MEA CIS, OMS GIS – Maximo Spatial Embed Map in Key Apps Link GIS Feature to Mx Entity Expose GIS controls thru MBOs Support Point, Linear, Area Graphical Crew Assignment Automate Work Order Closing Overhead Costs in WO Crew Type & Crew Management Crews – Assignment Manager Crews – Work Order Planning Crews – Labor Reporting Combine T&D Admin MEA: Graphical Design, MWFM, CPR (Fixed Asset) Maximo Project Manager for Crews Compatible Unit Estimating Compatible Unit Library & Admin Maximo T&D R4 T&D Roadmap Delivery Date: TBD Service Appointment Scheduling Dispatching Application Scheduling Route Optimization Schedule Configuration Extend Mobile - Field Completion Service Address: Locations, Assets Work Orders & Service Request Service Centers GIS – Crew, Person, Routes, PM, GIS - Mobile CUE Hierarchy Navigation Tree MEA CIS, OMS GIS – Maximo Spatial Embed Map in Key Apps Link GIS Feature to Mx Entity Expose GIS controls thru MBOs Support Point, Linear, Area Graphical Crew Assignment Automate Work Order Closing Overhead Costs in WO Crew Type & Crew Management Crews – Assignment Manager Crews – Work Order Planning Crews – Labor Reporting Combine T&D Admin MEA: Graphical Design, MWFM, CPR (Fixed Asset) Maximo Project Manager for Crews Compatible Unit Estimating Compatible Unit Library & Admin. Maximo T&D R3 GIS – Maximo Spatial Embed Map in Key Apps Link GIS Feature to Mx Entity Expose GIS controls via MBOs Support Point, and Linear Graphical Crew Assignment Automate Work Order Closing WO CUE Est. Reference Overhead Costs in WO Crew Type & Crew Management Crews – Assignment Manager Crews – Work Order Planning Crews – Labor Reporting Combine T&D Admin MEA: Graphical Design, MWFM, CPR (Fixed Asset) Maximo Project Manager for Crews Compatible Unit Estimating Compatible Unit Library Compatible Unit Admin Maximo T&D R2 Delivery Date: 2007 Crew Type & Crew Management Crews – Assignment Manager Crews – Work Order Planning Crews – Labor Reporting Combine T&D Admin P1 – May 2006 MEA: Graphical Design, Mobile Work Force Management,CPR (Fixed Asset) PM - June 06 Maximo Project Mgr for Crews Compatible Unit Estimating Compatible Unit Library Compatible Unit Admin Delivered: December, 2005 P1 May 06 – PM June 06 MaximoT&D R1 For R2.0 (Matecumbe) GIS is the critical path For R3.0 (Tavernier) Scheduling is the critical path Critical path means that the development of that particular feature will determine the delivery date of the release Possible candidates for R3.0 if there is time without violating the Scheduling critical path: Work Unit Reporting T&D Portal Joint Use Subject to change as required

T&D Solution Map Asset Management Work Management Network Operations
Maximo Partner 3rd Party Design Requests Designs & Estimates Design Standards Asset History Asset Condition Performance Maintenance Rules Maintenance Programs Work Status Project Work Orders Existing Facilities Installed Real-Time Network Data Real-Time Network Configuration Network Model As-Designed Network Model Attributes Location Work Details Schedule Asset Details Routine Work Work Completion Dispatch Management Investment Planning RCM Analysis Database Generation Optimization Geographic Information System EMS / SCADA Outage Switch Scheduling Load Forecasting Construction Network Events Asset Management Work Management Network Operations CU Estimation Operations Work Real-Time Network Data Condition Assessment Storm Restoration Line Inspections Load Forecasts Engineering Purchasing Financial Human Resources Corporate Systems Customer Service Customer Voice Response Project Field Work MXES Mobile Field Data Collection Inventory Labor Skills & Certifications CPM Data Historian Meter Reading Document Service Level Agreement Service Management Service Requests Contract Online Commerce Catalog Billing GIS To Engineer From Mobile Supply Chain Switching Routines Fixed Assets T&D SM Rev

Key Capabilities of IBM Maximo for Utilities
Work & Asset Management Job Plans – Labor, Tools, Material Compatible Unit Estimating PM, CBM History Failure analysis Material Management Procurement Management Contract Management Service Management SLA Escalation Notification IT Service Management Support additional work related applications – examples: Leak management Street light management Permits and Paving Mobile – Inspection, Inventory Crew Management Skills Level Qualification/Certification Tools & Equipment Design tools interoperation Mobile Dispatch

Summary System Consolidation IT – OT Convergence SOA Architecture Common Platform across LOB Leadership Position per Research Analysts

Comprehensive EAM for Electric and Gas Utilities IBM Maximo Asset Management in the Utilities Industry Briefing.

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Comprehensive EAM for Electric and Gas Utilities IBM Maximo Asset Management in the Utilities Industry Briefing.

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