1. Windows Small Business Server
4/11/2017 5:16 PM
The Quality Database
Features and Benefits
Introduction and Tutorial
Fueling Small Business Efficiency
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

2. Background Quality management standards require many things, including
Corrective and Preventive Actions
Internal Audits
Management reviews
ISO 9001:2008 “The Organization shall continually improve the effectiveness of the quality management system through the use of…audit results, analysis of data, corrective and preventive actions, and management review.”
The SBS Quality database was created to ease the complexity of compliance to quality management standards
ISO 9001
AS9100
ISO/TS 19649
ISO 13485

3. Features Nonconformance Tracking Corrective Actions (CA)
Safety Corrective Actions
Supplier Corrective Actions
Internal Audit Corrective Actions
Preventive Actions (PA)
Internal Audit Management
Record and track audit findings
Manage Audit Schedules
Document management review meetings
Manage continuous improvement projects
Customer Satisfaction Surveys
CAPA = Corrective and Preventive Actions

4. Windows Small Business Server
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User Interface
Simple, efficient interface
Menu driven
Ribbon shortcuts
Data entry in simple forms
Easy data analysis
A rich set of configurable reports
reports with a single click
Export data to excel, word, or PDF
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

5. Windows Small Business Server
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Analysis Tools
Wide variety of detailed reports
Charts, graphs, Pareto analysis
Quality Performance metrics
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

6. Windows Small Business Server
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Features
Control user access levels
Link electronic documents, pictures, pdf files, Customer
Supports single and Multi-user network environments
Built on Microsoft Access 2007
A free version of Access is included with the full download
No need to purchase Access if you do not have it
Compatible with Microsoft Access 2010 and 2013
Simple set-up
Enter employee names, passwords, and access levels
Enter Company information
Enter Company locations or sites and departments
Enter CAPA categories (i.e. functional groups within your organization)
Enter Nonconformance defect categories
Enter list of root cause categories
Start using the program!!!
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

7. Windows Small Business Server
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Benefits
Complies with requirements of
ISO 9001:2008
AS9100
ISO/TS 16949
ISO 13485
Provides a concise electronic record of historical events, actions, and improvement
No paper to get lost
No files to shuffle
Efficiently maintains quality records
Management reviews (ISO 9001: )
Internal audits (ISO 9001: )
Corrective Action results (ISO 9001: )
Preventive Action results (ISO 9001: )
Supplier Corrective Actions (ISO 9001: )
Customer satisfaction surveys (ISO 9001: )
Improves Customer Satisfaction
Rapidly report results to Customers
report directly from the database
Stay on top of key Customer issues
Rebuild customer confidence when things go wrong
Analyze Customer perceptions and how they change over time
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

8. Benefits Efficient and cost effective Reports and analysis
Simple, low cost solution
No additional software to purchase
No annual maintenance fees
Concurrent user licensing – not CPU based
Minimal training is required
Saves time and improves efficiency
Reports and analysis
Managers get immediate answers
How many CA/PA Requests are open and why?
How long are CA/PA Requests open?
reminders for open actions
Develop agendas for meetings
Utilizes a proven method of Corrective Action
Organize and track actions from management review meetings

9. Database Set-up and Configuration
Add Employee information
Set user passwords and access levels
Customize set-up parameters

10. Easy Installation Download the demo database
Save or copy the Quality DB.mde or Quality DB.accde file to a designated folder on your Network File Server
Once purchased, register the demo database (enter the Product Code)
Ensure all Workstations have
Microsoft Access or the free Runtime version of Microsoft Access
Read and write privileges to the designated folder on the Network File Server
Note: The above graphic is for stand alone Access databases - SQL configurations are different

11. Login Screen The login process limits access to the database features
The Demo version includes dummy data and employees
Admin is the default login for demo versions (unregistered)
Admin has full Database privileges
For the demo database,
Employee: Admin
Password: admin
All other employees password = pw

12. Setting up the Database
Add Employees (owners)
Enter Company specific information
Company contact information
Sites
Departments
CAR/PAR Categories
Root Cause categories
Defect categories
Customer List
Supplier Lists
Parts List
Document names

13. Add / Edit Employees and Assign Privileges
Used for automatic s
Employees are your CAR, PAR, NC owners and action owners
Enter a password to log in to the database
Access Level defines standard privileges
Specific privileges may also be selected

14. Set-Up Parameters Organized into one form with multiple tabs
Many tabs contain information used to build drop-down lists on various forms for example
Parts, Customers, Suppliers, etc.

15. Set-up Parameters

16. Set-Up Parameters

17. Set-Up Parameters – Document Details
Document #s appear on key forms
to trace forms to your document control system

18. Corrective Action Requests
Background: The 8D problem solving process
Create a CAR
Review reports
Measure effectiveness

19. Types of Corrective Action Requests
Internal
Originated from within the company
External
Originated from outside source like a regulatory body or potential Customer
Customer complaint
Defective product shipped to Customer
Late delivery
Internal Audit
Internal audit findings
Safety
Results of Safety audit
Safety incident investigation
OSHA compliance
Supplier
Vendor or supplier failing to perform to specification
Late deliveries, defective parts

20. The 8D Problem Solving Process
Plan D1
Build a team D2
Define the problem D3
Contain the problem D4
Define and verify the root cause(s) D5
Determine and verify the permanent corrective actions D6
Implement and verify the permanent solution D7
Prevent recurrence D8
Congratulate the team!

22. Start a CAR – organized into 5 tabs

23. Tab #1: CAR Details - (8D steps 1 & 2)
CAR Type
Internal
External
Customer Complaints
Safety – for OSHA compliance
Internal Audit
Supplier CAR – issued to supplier
Category
User defined functional areas or departments
Status
Automatically set based on the dates entered
Dates
Determine the status of the CAR
Details
(Part #, PO, etc.)
Define the CAR team
Detailed Problem description

24. CAPA Process Flow / Status
Windows Small Business Server
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CAPA Process Flow / Status
Process
CAR / PAR Status
Exceptions
Status
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

25. Establish containment actions with specific owners
Tab #2: Containment
Contain the problem
Take immediate and possibly temporary actions to prevent the problem from happening today
For example, Stop shipping and 100% inspect for the defect
Definition: ECD = Estimated Completion Date or due date
Establish containment actions with specific owners

26. Tab #3: Root Cause Analysis
Determine the Root Cause (s)
Document the 5 Why’s
The problem may have multiple root causes
Primary root cause
Escape Root cause
Contributing root cause
Corrective actions must be aligned to each root cause
Ask why?, why?, why?, why?, why? to determine effective corrective actions
Document multiple root causes for a single CAR including Primary, Escape, and contributing root causes

27. Corrective Actions Record multiple Corrective Actions for each CAR
Management or designate may verify each action to ensure they
Effectively address each root cause
Ensure the problem will not re-occur
Each Action has an
Owner
ECD – Estimated Completion date
First ECD – original ECD (does not change)
Current ECD – may be changed
Status – see corrective Action Life Cycle
Date complete
Comment – used to explain current status
Validation or acceptance criteria
Validation name and date
Once reviewed and approved, the Corrective Action plan is considered “Approved” when a date is entered in the “CA Plan Approved” field

28. Tab #4: Corrective Actions and Validation
Establish corrective actions with specific owners
Establish Validation criteria and document closure

29. Corrective Action Life Cycle
Windows Small Business Server
4/11/2017 5:16 PM
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

30. Verification and Validation
Documented by approving the corrective action plan
Should require management review and approval
Upon completion, each action must be validated
Validation / Acceptance Criteria
Defines pass / fail criteria
For example:
99% of all parts measure < 15mm
Document XX version 02 released on 4-May-2006
Training records updated and reviewed
Actual Value
the observed or actual value
Record who validated the action, when, and definitively state that the action was effective (or not)

31. Examples of Actions with Validation

32. Tab #5: Preventive Actions
Document any preventive actions to prevent similar occurrences

33. Tab #6: Comments and Files
Add comments including customer feedback
Tab #6: Comments and Files
the electronic CAR report directly to Management or Customers
Link electronic files such as pictures, customer s, etc.

34. Professional Reports
Print or the CAR report directly to the Customer

35. Handy Features Forms may be Directory Sorted Filtered Searched
Export data
Spell check
Directory
Lists a summary

36. Apply filters to reports
CAR Reports
A full set of reports, charts, graphs and analysis
Apply filters to reports

37. PARs use the same process and similar forms as CARs
Preventive Actions
For want of a nail, the shoe was lost, For want of the shoe, the horse was lost, For want of the horse, the rider was lost, For want of the rider, the battle was lost, For want of the battle, the kingdom was lost, And all for the want of a horseshoe nail!
PARs use the same process and similar forms as CARs

38. PAR
PARs are handled nearly the same as CARs

39. PAR Reports

40. Nonconformance Tracking
Track non-conformances
Failure Analysis
Analyze defects for continual improvement

41. Nonconformance Tracking
Enter General Nonconformance details
Nonconformance Tracking
Classify the Nonconformances based on the defect category

42. Failure Analysis Perform Failure Analysis
Assign multiple root causes – later, analyze by root cause
Produce professional Failure Analysis reports

43. Document what is to be done with the material: Release, Return, or scrap
Disposition
Produce a concise nonconformance report
Escalate any Non-conformance to a CAR with a click of a button

44. Nonconformance Analysis
Rich set of configurable reports and charts

45. Internal Audits Schedule audits Document audit findings
Convert findings into a CAR and / or PAR
Report and analyze results

46. Enter dates; an audit is “open” if there is no completion date
Document general audit details
Internal Audits
Generate audit reports

47. Internal Audits - Findings
Document detailed audit findings
Create a CAR or PAR Linked to the Audit with a click of a button

48. Manage Audit Schedule

49. Internal Audit CARs

50. Audit Reports and Analysis

51. Management Reviews Quality Management System Reviews
Document meeting minutes
Track and manage actions
Drive Continual Improvement at the management level

52. Quality Management System (QMS) Reviews
Document a QMS Meeting
Who attended
What was the agenda?
What was discussed?
ISO9001:2008 establishes the basic agenda
What were the resulting actions taken?
Are the actions complete?
QMS review organized in 4 tabs
QMS Details
Data Review
Actions and Validation
Comments and files

53. QMS Details

54. QMS - Data review

55. QMS - Actions and Validation

56. Simple Surveys Create Customer Satisfaction surveys
Create Vendor Qualification surveys
Manage & analyze survey results

57. Simple Survey Features
Easily create custom surveys
Simple, intuitive interface
Print out or a professional looking survey directly from the program
Ask different types of questions
True or False / Yes or No
Rating (on a scale of one to ten)
Text response (let the customer provide feedback in his own words)
Create an efficient quality record

58. Simple Survey Features
Customer Satisfaction
Directly quantify customer satisfaction
Monitor Customer perceptions
Analyze trends with grafts and reports
Vendor qualification surveys
Measure vendor suitability
Monitor vendor improvement
Employee opinion polls
Measure job satisfaction
Solicit continual improvement ideas
Measure and track long term results print

59. Windows Small Business Server
Enter General Information
Windows Small Business Server
4/11/2017 5:16 PM
User Interface
Simple, efficient interface
Menu Driven
Data entry in simple forms
Organize the survey into topics
List all Survey questions & define types
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

60. Creating Surveys Enter general survey information
Create a survey Category (i.e. Customer Service, General, Engineering Support, etc.)
Create a question and establish the order in which it will appear on the survey
Select the question type.
Yes/no and true/false questions are rated as either 0 or 10
Text response questions have no score
Rating types receive a number rating from 1 to 10 with 1 being the lowest or worst level.
If the question was yes/no or true/false, you must determine if a positive answer (yes or true ) carries the maximum score.
Check the check box labeled "PositiveIsTen" if a positive answer receives the maximum score.
Leave the "PositiveIsTen" check box unchecked if a positive answer should receive the minimum score.
Each question may be weighted differently (not all questions were created equal).
The "Weight" field is used to score each question where Score = Rating * weight.
The user must determine appropriate waiting factors.

61. Produce Professional Looking Surveys

62. Windows Small Business Server
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Survey Analysis Tools
Variety of customizable reports
Charts, graphs
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

63. Best in class software solution
SBS Quality Database
Best in class software solution

64. Summary The SBS Quality Database is a cost effective tool to
Ensure effective training compliance with Quality standards
ISO 9001:2008
AS 9100
TS 16949
ISO 13485
ISO 14001
Manage Corrective and Preventive Actions
Manage Management Review meetings
Monitor Customer perceptions
Maintain paperless quality records
Analyze performance and develop improvement strategies
Save time and effort

65. About SBS Sunday Business Systems
Sunday Business Systems is engaged in software sales and consulting services.
Applies Lean Manufacturing principles to Quality Management Systems
Sells affordable and efficient software solutions to help implement ISO9001:2008 compliant systems
Document Control
Corrective and Preventive Actions
Audit Management
Employee Training
Control of calibrated equipment
Vendor Management
SPC
Communication / Continual improvement
Provides Training and instruction
Will customize the software for specific Customer needs
We build a custom solution for your specific business processes
Sunday
Business
Systems

66. Windows Small Business Server
4/11/2017 5:16 PM
Sunday Business Systems
Fueling Small Business Efficiency
Visit for:
Additional information
Free product demos
Pricing
Links to purchase software
© 2013 Sunday Business Systems. All rights reserved. This presentation is for informational purposes only. Sunday Business Systems MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries.
© 2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.