1. SYSTEM CENTER OPERATIONS MANAGER 2012: AN OVERVIEW Baelson Duque Senior Program Manager System Center Operations Manager

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3. DISCLAIMER Session contains product features that are currently under development and therefore subject to change before final release

4. OBJECTIVES AND TAKEAWAYS Session Objectives: −Introduce Operations Manager 2012 Understand how Operations Manager 2012: −Helps reduce the customer’s Mean Time to Restore −Expands the IT Pro’s visibility of their environment

5. OPERATIONS MANAGER 2004 MOM 2005 RTM 2005 MOM 2005 SP1 2007 SCOM 2007 RTM 2008 SCOM 2007 SP1 2009 SCOM 2007 R2 2012 SCOM 2012 2010 SCOM 2007 R2 – CU1, CU2, CU3, CU4

6. WHAT WE’VE HEARD FROM YOU TCO Time To Value Visibility into App Health Manageability of Mgmt Infra Simplicity Reliability Personalization Consistency

7. Holistic view of Application Health Reduced TCO of Management Infra Simple and Powerful Visualizations decreasing time to value

8. Holistic view of Application Health Reduced TCO of Management Infra Simple and Powerful Visualizations decreasing time to value Simple Topology requirements enables lower costs in hardware / maintenance / configuration Reliable Environment enables no blackout in monitoring and reduction in labor costs for troubleshooting Consistent operational continuity enables focus to shift from support -> innovation in IT organizations

9. DISASTER RECOVERY WITH OPSMGR 2012 OpsMgr 2007 R2 1.Install Operations Manager 2007 from the installation media 2.After Operations Manager is installed, immediately stop the SDK service to prevent the RMS from sending data to the Operational database. Install any additional hotfixes previously installed with your original installation 3.Delete the Operations Manager database created from your OpsMgr installation in step 1 4.Restore the latest Operations Manager database created from your SQL backup 5.Restore the RMS encryption keys 6.Import any additional management packs that were loaded to your old management server or changed and backed up after your last Operational database backup 7.Install the Web console 8.Start the SDK service. Operations Manager will now be functional OpsMgr 2012 1.Install Operations Manager 2012

10. OPSMGR 2007 R2 – DEPLOYMENT TOPOLOGY Provides the following services: Console access Alert notifications Connectors to other mgmt systems Health aggregation Introduces the following customer challenges: Performance and scalability bottleneck High end hardware required High availability requires clustering Provides the following services: Console access Alert notifications Connectors to other mgmt systems Health aggregation Introduces the following customer challenges: Performance and scalability bottleneck High end hardware required High availability requires clustering

11. OPSMGR 2012 – DEPLOYMENT TOPOLOGY X Challenges Addressed: Out of the box HA Ability to run on commodity hardware Challenges Addressed: Out of the box HA Ability to run on commodity hardware

12. In OpsMgr 2007 R2: Managed by a single MS In OpsMgr 2012: Managed by Pool OPSMGR 2012 – DEPLOYMENT TOPOLOGY X

13. REDUCING MGMT INFRA TCO SUMMARY 1 step setup of High Availability on commodity HW Support for automatic Device monitoring failover

14. Holistic view of Application Health Reduced TCO of Management Infra Simple and Powerful Visualizations decreasing time to value Simple dashboards enable 360 view in a single tool Reliable information enables easy reconciliation of internal monitoring with end user experience Personalized views provides relevant information Consistent views across multiple interfaces

15. EXPANDING THE IT PRO’S VISIBILITY Operations Manager 2007 SP1

16. EXPANDING THE IT PRO’S VISIBILITY Operations Manager 2007 R2

17. EXPANDING THE IT PRO’S VISIBILITY Operations Manager 2012

18. PROTECTING YOUR INVESTMENTS Audit Collection Services Agentless Exception Monitoring Distributed Application Designer Reporting/DW Cross Platform Connectors SynTx/MP Templates Gateway PowerShell Self Tuning Thresholds Service Level Tracking AD Integration Notifications Existing Management Packs

19. Infrastructure Monitoring (OS, SQL, IIS) Infrastructure Monitoring (OS, SQL, IIS) Application Monitoring (.NET, J2E) Application Monitoring (.NET, J2E) End User Experience (Synthetic Transactions) End User Experience (Synthetic Transactions) Infrastructure Monitoring (Network) Infrastructure Monitoring (Network) Consistent UX (Console, Web, SharePoint) Consistent UX (Console, Web, SharePoint) Service Owner Infra Owner CIO 360 – HOLISTIC VIEW OF HEALTH 360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure

20. DiscoveryMonitoringVisualizationReporting NETWORK MONITORING Multi-vendor support Multi-protocol support Server to network dependency discovery

21. NETWORK MONITORING Demo

24. NETWORK SUMMARY DASHBOARD

25. NETWORK NODE DASHBOARD

26. VICINITY DASHBOARD

27. NETWORK INTERFACE DASHBOARD

28. HOLISTIC VIEW OF APP HEALTH (NETWORK INFRA) Vicinity Dashboard showing contextual Network Map Summary Dashboard of Network Devices See Network Device Details and Health

29. Infrastructure Monitoring (OS, SQL, IIS) Infrastructure Monitoring (OS, SQL, IIS) Application Monitoring (.NET, J2E) Application Monitoring (.NET, J2E) End User Experience (Synthetic Transactions) End User Experience (Synthetic Transactions) Infrastructure Monitoring (Network) Infrastructure Monitoring (Network) Consistent UX (Console, Web, SharePoint) Consistent UX (Console, Web, SharePoint) 360 is a function of monitoring that gives customers visibility to the underlying application environment(s) or infrastructure Service Owner Infra Owner CIO 360 – HOLISTIC VIEW OF HEALTH

30. J2E IN SCOM 2012 Supported Platforms in SCOM 2012: – Operating Systems Windows – Java EE Application Servers WebSphere 6.1 & 7.0 WebLogic 10gRel3 & 11gRel1 JBOSS 4.2 & 5.1 (JVM 1.5+), JBOSS 6 (TBD) Tomcat 5.5 & 6.0 (JVM 1.5+), Tomcat 7 (TBD)

31. JEE Application Server (JBOSS, Tomcat, WebSphere, WebLogic) EXERCISE 3 - JAVA EE MONITORING Windows OS JEE Application Server (JBOSS, Tomcat, WebSphere, WebLogic) Web Server Message Queues Connection Pools Naming Service Transaction Service …. Monitor App Server Monitor App using standard MBean Monitor App using custom MBean Application Java Management Extension MBean Store

32. JAVA EE MONITORING OVERVIEW JEE Application Servers – Automatic discovery – Availability monitoring – Performance Monitoring Memory Garbage Collection Threads Class Loader JIT Compiler JEE Applications – Automatic discovery – Application module discovery – Availability monitoring – Template based custom monitoring

33. THE AVICODE SOLUTION 24x7 LOB application monitoring (web app and services) Detect performance and exception events No source code modifications Low overhead End-to-end transaction tracking 360º application holistic view Application availability monitoring Problem management workflows End-user health monitoring Intelligent analytics and reports Isolate where the events occurred, greatly reducing MTTR 33

34. APPLICATION AVAILABILITY MONITORING Volume-based health definition Easily define custom KPIs/critical transactions Monitor the health state of individual transactions Automatically calculate baseline performance levels Real-time dashboard and performance insight Alerts with root-cause information 34

35. END-USER HEALTH MONITORING “Keyboard to eyeball” response time measurement – Event correlation with the presentation layer and SOA back end web services Unsurpassed visibility in the browser – User session troubleshooting – JavaScript exception data collection Performance monitoring from the browser perspective – HTTP, AJAX and JavaScript Performance degradation – HTML, images, scripts, HTC, CSS content size, network latency or server performance Statistical information – Per application, ASP page, IP performance counter – Average client execution time, # failures/sec, #Performance/sec, etc. 35

36. AVICODE ADVISOR ANALYTICS AND REPORTS Application quality analysis from server to browser Client side analysis – Javascript errors – Load time for pages and Ajax calls – Content size – Problem and performance based on Subnet – Client Speed distribution Identify “quick wins” for improving performance Measure before/after performance for new releases and fixes Proactive capacity planning and analysis Flexible report scheduling options 36

37. WHAT’S THE END RESULT?

38. APPLICATION MONITORING Demo

39. HOLISTIC VIEW OF APP HEALTH (APP MONITORING) Out of box App Discovery and Monitoring Easy to understand Application failures via Resource View Useful Dev information for efficient escalation Increased time to value without custom MP authoring

40. Holistic view of Application Health Reduced TCO of Management Infra Simple and Powerful Visualizations decreasing time to value Simple creation and customization of Dashboards through Templates and Widgets Personalized Dashboards enable increased service owner efficiency and troubleshooting Consistent views across all consoles enable users to see and share Dashboards with various owners (Infra, Service, and Managers)

41. CONSISTENT EXPERIENCE – DESKTOP CONSOLE

42. CONSISTENT EXPERIENCE – WEB CONSOLE

43. CONSISTENT EXPERIENCE – SHAREPOINT Web Console

44. DASHBOARDS OpsMgr 2007 R2 Create all your views first – Configure each one – Organize them in a folder – Tell your team it’s part of a Dashboard so they don’t change them Create a custom view to contain others Add your views to into your custom view OpsMgr 2012 Create Rich and Flexible Dashboards

45. DASHBOARDS Baelson Duque

47. SIMPLE AND POWERFUL VISUALIZATIONS VIA DASHBOARDS Easy to create Dashboards from Windows and Web Console Easy to customize data visualizations via Widgets Dashboard and Widgets delivered through MPs Show Dashboards in SharePoint

48. Holistic view of Application Health Reduced TCO of Management Infra Simple and Powerful Visualizations decreasing time to value

49. SESSION OBJECTIVES AND TAKEAWAYS Session Objectives: −Introduce Operations Manager 2012 Understand how Operations Manager 2012: −Helps reduce the customer’s Mean Time to Resolution −Expands the IT Pro’s visibility of their environment