1. TURNING POINT SCOTLAND
Housing First – Glasgow
3 year pilot – supporting 22 service users with active addiction

2. Background of Project:
TPS interested in the Housing First model as a new way of tackling homelessness in Scotland.
Initial backing from Community Casework Teams, Glasgow Housing Association, Queens Cross Housing Association and Strathclyde Police
Project start: February 2011

3. Essential Elements of the approach:
Aim: To reduce re-occurring homelessness by supporting individuals who are in active addiction
Underlying principles:
24/7 support from multidisciplinary team
Independent accommodation in scattered site housing
No requirement for housing readiness
Harm reduction approach
Provision of permanent housing and holistic support
Respect for service user choice re: apartment, levels of engagement, location and times of support
Targets most vulnerable – those that have difficulty coping with traditional services, resistant to service engagement
physical and mental health
social relationships and networks
involvement with criminal justice
financial wellbeing
employment/ education, meaningful activity
sense of self worth/ control over life
overall quality of life
Underlying principles:
Getting client’s into housing at an early stage
Housing is not predicated on successful engagement

4. Accommodation Provided:
Tenancies provided – self contained/ scattered social housing provided by Registered Social Landlords
Tenants have full tenancy rights with rent contract and unlimited lease
Full cooperation with landlords – Glasgow Housing Association. N. G. Homes. Queens Cross H. A. South Side H.A. Thenue H.A. New Gorbals H.A.

5. Evaluation Heriot-Watt University (Johnsen & Fitzpatrick)
3 year longitudinal study
Methods:
Staff/stakeholder interviews (x2)
Service user interviews (x2)
Case file analysis (x2)
Interim Report – now available on
Final Report autumn 2013

6. Links to European Housing First sites:
Housing First Europe – this links us to Copenhagen, Lisbon, Budapest and Amsterdam with secondary sites being Gothenburg, Helsinki, Vienna, Ghent and Dublin.
Housing First in Europe (Grundtvig) – This links us to Paris, Marseille, Barcelona, Vienna and Helsinki.
Links with FEANTSA and FNARS

7. Housing First – Glasgow Housing Association Perspective Paul Tonner 18th September 2012

8. Why Did We Get Involved?
A real partnership between Turning Point Scotland as support and care provider and the RSLs as housing providers
GHA’s Homelessness Strategy - places significant emphasis on preventing homelessness and sourcing appropriate support from a range of partners in helping our customers sustain their tenancies
At the time, the project also fulfilled one of the outcomes of Glasgow’s Homelessness Strategy, namely:
‘Improve outcomes for homeless households with addiction and/or criminal justice issues, including accommodation’.

9. Why Did We Get Involved?
A real partnership between Turning Point Scotland as support and care provider and the RSLs as housing providers
GHA’s Homelessness Strategy - places significant emphasis on preventing homelessness and sourcing appropriate support from a range of partners in helping our customers sustain their tenancies
At the time, the project also fulfilled one of the outcomes of Glasgow’s Homelessness Strategy, namely:
‘Improve outcomes for homeless households with addiction and/or criminal justice issues, including accommodation’.

10. Our Approach 10

11. Delivery First referral received November 2010
All cases for the pilot housed by May 2011
Cases housed in an average of 3 weeks from receipt of section 5 referral
As a result of SST, cases ‘moved’ to another RSL in May 2011
Agreed to ‘replace’ SST cases in the South of the city

12. Case Study – Issues and Interventions
Loud music
Warnings issued
Joint visit
Causing damage to flat
Abusive to staff
Referral to Community Improvement Partnership
Police Visits
Concierge assistance
Fighting in communal areas
Graffiti
Child Protection meeting
Think Yes!
Noisy Parties
Disturbing Neighbours
Fire & Rescue meeting

13. Housing summary 7 properties let 6 in North West Glasgow
2 left via Second Stage Transfer
1 tenancy terminated
1 new tenancy established in the South of the city
1 further offer currently being pursued in the South
4 current tenancies 13

14. Housing First Partnership Lynne Cooper ng homes 18th September 2012

15. ng homes
Established 1976
5500 homes in Springburn, Balornock, Possilpark & Parkhouse
7% turnover – average 360 new tenancies per year
Excellent track record
Partnership working contributed to our success over the last 37 years
RSL in multiple deprivation
Rehouse people who misuse alcohol, drugs, people with mental health issues and chaotic lifestyles

16. Tenancy Sustainment Tenancy Sustainment Team set up in 2010
Objective to support vulnerable tenants and help them maintain their tenancies
Success since 2010
Abandonments and evictions have decreased
New tenants are keeping their tenancies for more than 12 months – 93% sustainment for tenancies started 2011/12
Team have established partnerships with a number of agencies to help support tenants: Keys to Learn

17. Housing First Partnership
Partnership Established in 2012
Key elements of Housing First fits exactly with ng homes Tenancy Sustainment goals
24/7 support available to vulnerable tenants when having difficulty coping with their tenancy
Win/Win for ng homes
Early days
Continue to develop our partnership with Housing First further

18. Service User Achievements and Challenges to date:
Supporting individuals who have never engaged with any service
Number of individuals engaged with community addiction services – 21
Number of individuals engaging with Housing First who had a history of non engagement with other services – 8
Number of individuals in tenancy for over a year - 11
Challenges:
Engagement of housing providers
Furniture
Welfare reform
Individuals adjusting to daily structure whilst in active addiction.

19. Future Plans?
Incremental increase in number of service users in all areas of Glasgow
Partnership working with further housing providers
Housing Plus
Housing First – mental health, families, prison leavers (Persistent Offenders Project)
Geographical spread in several areas of Scotland currently in discussion with Renfrewshire, North/ South Lanarkshire, Inverclyde

20. For more information: Contact: Ian Irvine (Operations Manager)
For more information: Contact: Ian Irvine (Operations Manager) T: E: W:
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