1. ISV Partner Alliance Value Settings Management User State Virtualization for Microsoft® System Center

2. Support TypeYesNoCostAvailability Self-Help (web, forums) Assisted: Web/mail Assisted: Phone Assisted: On-Site AppSense Y Y Y Y No Charge Silver & Gold tiers Custom WW 24/7/365 24/7/365 Settings Management - ISV Partner Alliance Value

3. Architecture Settings Management There are several components of User Virtualization some comprised of a either a two tier or highly scalable, three-tier architecture: Tier 1: Client Computer / Desktop The client computer contains the AppSense User Virtualization Agents. The agents monitor and control any changes that the user makes to their Windows operating system and managed applications. The agents and configuration can be deployed by System Center Configuration Manager or AppSense Management Server. Tier 2: AppSense server services AppSense provides several backend services which includes AppSense Environment Manager, AppSense Application Manager and AppSense Performance Manager. Also provided is a Management Server to deploy agents and configuration policy if the the customer is not using System Center. Environment Manager contains a personalization server role which Optional Tier 3: SQL Server Database The Microsoft SQL Server database stores user personalization settings on a per application basis. Settings are pushed down when the Personalization Server requests the latest settings on behalf of a client computer. Any changes made on the client computer are synchronized back in real time to any app type. Self Service rollback to any point in time can be achieved acts as a broker between the client interaction, providing a secure channel to read and write the personalization data. Further scale can be achieved through network load balancing technologies allowing parallel services or multiple replicated databases.

4. Deployment AppSense Environment Manager Installation Guide http://www.appsense.net/files/documentation/20110803/App Sense%20Environment%20Manager%20Installation%20and%2 0Upgrade%20Guide.pdf http://www.appsense.net/files/documentation/20110803/App Sense%20Environment%20Manager%20Installation%20and%2 0Upgrade%20Guide.pdf AppSense Application Manager Installation Guide http://www.appsense.net/files/documentation/20110803/App Sense%20Application%20Manager%20Installation%20and%20 Upgrade%20Guide.pdf http://www.appsense.net/files/documentation/20110803/App Sense%20Application%20Manager%20Installation%20and%20 Upgrade%20Guide.pdf AppSense Performance Manager Installation Guide http://www.appsense.net/files/documentation/20110803/App Sense%20Performance%20Manager%20Installation%20and%2 0Upgrade%20Guide.pdf AppSense Environment Manager Administration Guide http://www.appsense.net/files/documentation/20110331/App Sense%20Environment%20Manager%20Administration%20Gu ide.pdf http://www.appsense.net/files/documentation/20110331/App Sense%20Environment%20Manager%20Administration%20Gu ide.pdf Settings Management AppSense recommends consulting the Installation Guides for any size deployment for each suite product. Each of the resources requires a logon to myAppSense.com. Logons can be requested for Microsoft staff via the Global Alliance Manager by emailing: microsoft@appsense.com microsoft@appsense.com Process: Assess What is the desktop environment? Who uses which application? Migration planning All user-focused Analyze Application interrogation Where is user information applicable to manage? In what environments? Deploy System Center is vital Deliver operating system Deliver applications Manage the endpoint AppSense: Personalize the user Value: Customers receive consistent experience across any Windows platform, irrespective of version Using AppSense helps to accelerate Desktop Virtualization and Windows XP migration Only AppSense can move settings from native to virtual application packages in real time without logoff

5. Case Studies Settings Management