1. Resume Makeovers Going from good to great Center for Experiential Learning 651-423-8674, cel@dctc.educel@dctc.edu

2. Resume Makeovers The job of an resume FAKTSAE Examples

3. The Job of a Resume Generate interest in you Sell your qualifications Get an interview

4. FAKTSAE F – FOCUS A – APPEARANCE K – KEYWORDS TS – TRANSFERABLE SKILLS A – ACCOMPLISHMENTS E - EDUCATION

5. F-Focus Employers want 15 Seconds MATCH between your qualifications and the job requirements You need to do Research job descriptions WWW.ISEEK.ORG WWW.ONLINE.ONETCENTER.ORG www.mncn.org Use an OBJECTIVE Use a SUMMARY Change your resume for each job

6. Objective Objective - before To utilize my skills and experience and to advance with the company. Objective – after An Office Assistant position using my customer service skills, desire to help others, and education.

7. Summary SUMMARY - before Hardworking Reliable Strong communication skills SUMMARY - after Three years experience providing office support Proficient in MS Office Suite Type 40wpm “Dionna is one of the most efficient Front Office Assistants this office ever had, we were sad to see her go” Bob Smith, MCTC Bilingual - Spanish speaking and writing

8. A-Appearance Employers want Neat Easy to read Non - standard format No typos, spelling errors You need to 10.5-12 point font Play with font type Left alignment 1 inch margins Bullet point vs. paragraph Section headings 1 – 2 pages

9. Appearance - before Dionna Jones 1000 Hennepin Avenue, Minneapolis, MN 55402 Dionna.jones@minneapolis.edu An office assistant position where I can use my strong customer service skills desire to help others and education. Three years experience providing office support in scheduling, billing, word processing and general office procedures. Proficient in MS Office Suite, type 40wpm. “Dionna is one of the most efficient Front Office Assistants this office has ever had, we were sad to see her go” Bob Smith, MCTC. Bilingual - Spanish speaking and writing. Recipient of company customer service award for commitment to company and service to staff.

10. Appearance - after Dionna Jones 1000 Hennepin Avenue, Minneapolis, MN 55402 Dionna.jones@minneapolis.edu OBJECTIVE ________________________________________________________________________________ An office assistant position where I can use my strong customer service skills desire to help others and education. SUMMARY ________________________________________________________________________________ Three years experience providing office support in scheduling, billing, word processing and general office procedures. Proficient in MS Office Suite, type 40wpm. “Dionna is one of the most efficient Front Office Assistants this office has ever had, we were sad to see her go” Bob Smith, MCTC. Bilingual - Spanish speaking and writing. Recipient of company customer service award for commitment to company and service to staff.

11. Dionna Jones 1000 Hennepin Avenue, Minneapolis, MN 55402 612-659-6700, Dionna.jones@minneapolis.edu OBJECTIVE ___________________________________________________________________________________________________________________________________________ An Office Assistant position where I can use my strong customer service skills, desire to help others, and education. SUMMARY ___________________________________________________________________________________________________________________________________________ Three years experience providing office support in scheduling, billing, word processing and general office procedures Proficient in MS Office Suite, type 40wpm “Dionna is one of the most efficient Front Office Assistants this office has ever had, we were sad to see her go” Bob Smith, MCTC Bilingual - Spanish speaking and writing Recipient of company customer service award for commitment to company and service to staff Appearance - after

12. K-Keywords Employers want Speak their language Qualifications that jump out You need to do Research the job Use the words in the posting description Have someone in the industry critique your resume Front load keywords in top 1/3 of resume www.iseek.org www.online.onetcenter.org

13. K-Keywords OFFICE SUPPORT SKILLS/AREA OF EXPERTISE _______________________________________________________________________________________________________________________ MS Office Suite Type 40wpm Billing Scheduling Project coordination Mail processing Supply management Reception/multi-line phone Data entry Flexible Efficient Alpha numeric filing http://www.maca.gov.nt.ca/school/tools/JD_d ocs/Office%20Support%20%20Worker%20JD.. pdfwww.maca.gov.nt.ca/school/tools/JD_d ocs/Office%20Support%20%20Worker%20JD

14. TS – Transferable Skills Employers want Skills and qualities needed for the position or company. You need to Assess skills needed for the job you are seeking Translate your prior experience into job goal requirements – Prior jobs – Education – Student life – Internship – Community activities – Volunteer

15. Transferable Skills - before Dionna Jones 1000 Hennepin Avenue Minneapolis, MN 55402 EXPERIENCE ______________________________________________________________________________________________________________________________________________________________ Davanni’s, Minneapolis, MNJune 2008 – Present Assisted customers with orders, processed orders quickly and operated cash register with minimal errors. Balanced $1000 in cash transactions daily. Trained in new employees when needed.

16. Transferable Skills - after Dionna Jones 1000 Hennepin Avenue Minneapolis, MN 55402 EXPERIENCE ______________________________________________________________________________________________________________________________________________________________ Davanni’s, Minneapolis, MNJune 2008 – Present Served high volume store, providing quality customer service. Interacted with diverse staff, customers and co-workers. Answered phones; provided information on company products and delivery service. Documented supplies ordered and received. Balanced cash drawers and made daily bank deposits.

17. A- Accomplishments Employers want You to tell them how good you were at the job Not how to do the job You need to Results Outcomes Achievements Contributions Duties included Responsible for

18. Accomplishments - before Dionna Jones 1000 Hennepin Avenue Minneapolis, MN 55402 EXPERIENCE ______________________________________________________________________________________________________________________________________________________________ Davanni’s, Minneapolis, MNJune 2008 – Present Assisted customers with orders, processed orders quickly and operated cash register with minimal errors. Balanced $1000 in cash transactions daily. Trained in new employees when needed.

19. Accomplishments - after Dionna Jones 1000 Hennepin Avenue, Minneapolis, MN 55402 EXPERIENCE ______________________________________________________________________________________________________________________________________________________________ Davanni’s, Minneapolis, MNJune 2008 – Present Received customer service award for providing quality customer service resulting in repeat customer traffic. Given responsibility for closing store and bank drops due to ability to take on responsibility and learn quickly. Created inventory tracking form to simplify inventory process and accurate inventory of supplies. Interacted with diverse staff, customers and co-workers building positive work environment.

20. Resume Statements Verb + outcome, contribution or result Example: Processed orders and invoices. Processed job orders and invoices in a timely manner to be responsive to customers and ensure flow of work.

21. E- Education Employers want How your education has prepared you for this opportunity You need to Include program major Coursework Projects Skill areas developed

22. Education - before Associate of Applied Science, Accounting May 2015 Dakota County Technical College, Minneapolis, MN

23. Education - After Associate of Applied Science, Accounting Dakota County Technical College, Rosemount, MN 3.6 GPA, Coursework: Cost Accounting, Payroll Accounting, Income Tax, Spreadsheets Skills Developed: Interpretation and analysis of financial information Journal entry preparation QuickBooks and Peachtree Financial Statement Preparation

25. Resources Career Services – 2-202, cel@dctc.educel@dctc.edu Wednesdays, 12-2pm www.collegecentral.com/inverdctc